SimonMed imaging - Winter Park II

Karen S. 

on BBB

4 years ago

Some of the WORST medical service I have ever experienced! Not only are they incompetent, the staff is also insulting. One worker on her way out the door made a snide comment because I had the nerve to to go there & get my own report that should have been sent over to my doctor's long before I arrived! DO NOT USE THIS PLACE! If could have given it a -10 in stars, I would have! 

Julie K 

on BBB

4 years ago

On more than one occasion I have been overcharged. I have been calling since Feb 2020 for a refund of $9.69 that Simon Med cannot seem to get processed. Every time I call for a status I am told either the check is in the mail, which it is not, or that it will be another 4-6 weeks. I call every few weeks and it is now September. Even the supervisors cannot seem to escalate this for completion. Every time I call, I told them I need a check, and then they told me in June they refunded a card that is not even open with an accoun... read more

Donna B. 

on BBB

4 years ago

You don’t even have the Arizona branches listed to file complaints! Your entire operation stinks- 

Edward M 

on BBB

4 years ago

AWFUL customer service. Find another provider. Mistakes and rude front desk person. Nothing good to say. 

Cynthia B 

on BBB

4 years ago

I had a liver MRI with and without contrast in approx March 2019 that showed a number of cysts in my liver. My physician decided to watch them and redo the liver MRI the following year. I went to Scottsdale Medical Imaging for the follow up MRI on 9/18. Scottsdale Medical Imaging has been trying to get the prior images for 1 week to compare the size of the lesions. Simon Med does not respond. My physician has tried to access the images as well. This is totally outrageous. What if these lesions are malignant??? Simon Med used... read more

Tammy T 

on BBB

5 years ago

After my CT scan, I requested a copy of my report and CD with images via the proper method, fax. I wanted to hand-carry the images to my next doctor as I was advised to do. Did receive the report. Did not receive the CD with images. Called 3 times and left 3 voice mail messages for the records department. No reply. Sent a total of 3 faxes. No reply. Called the general phone number and no one picked up the phone. Waited for 30 minutes on the phone, hoping someone would answer, then gave up. Sent an email to the billing depart... read more

Aubree B 

on BBB

5 years ago

They offered a cash price due to a high insurance deductible. I agreed and now I have been over charged, indirectly called a lier, and they keep giving me reasons as to why my refund is taking so long every time I call. I have to keep calling due to being lied to, my information mishandled and my card overcharged. I will never do business with this company and strongly urge others to avoid at all costs. 

David S 

on BBB

5 years ago

I am urging my doctor's office to use a different radiology service than SimonMed. Since my doctor referred me to SimonMed to get a esophagram last week, here is how my experience went. I tried calling SimonMed to get information on my referral to see where i should I go and if I should make an appointment. Since my procedure requires an X-Ray, I was told those were walk-in only and to go to the closest office to my home I went to your location at 6320 W Union Hills in Glendale, AZ, after waiting for 10 minutes for the front... read more

Mary M 

on BBB

5 years ago

I called on August 28, 2020 to make an appointment. They called me back after speaking to my doctor's office. My appointment is for a 3D brain MRI. My appointment was supposed to be Sept 7, 2020 at 4:30 PM. I got an email and text moving my appointment from 4:30 to 5PM. I arrived at 44:45 only to find out the office closed at 4:30. The office girl asked the tech and they decided they could not peerform my brain MRI. I am highly peeved as I have an out of state appointment with a neurosurgeon who will not be able to see me, i... read more