SimonMed imaging - Winter Park II

Susan V 

on BBB

4 years ago

The people I came in contact with were great! My issue is the automated calls at 6:00 am to schedule an appointment for follow-up images. I called and complained yesterday, the woman I spoke to said she was emailing the supervisor so the issue would be resolved, This morning I got another call at 6:09 am. I don't understand how they can set a system up to call people at a VERY inappropriate time. ***** * 

Gary W 

on BBB

4 years ago

In my opinion, SimonMed has the worst customer service of any provider I have every dealt with. They direct you to a web site to make appointments but after you try that the site says call the office. If you call the office, you are forced to wait on hold for 20-30 minutes. When an agent finally answers, you discover they are poorly trained and can't speak basic english. Then the agent's computer system will freeze up and they need to reboot, keeping you on the line longer. It took me 45 minutes just to make an appointment. ... read more

Lina B 

on BBB

4 years ago

SimonMed have the worst employees that does billing. There were two billing errors from only one visit to their clinic. They charged me twice and both bills have different amount charges. I call 5 times, each took half an hour on the phone waiting for someone to pick up and each time they told me to call back for updates. The last time I called they told me that they are not going to refund me the $100 they over charged me. They further explained that it happens in the past so nothing surprising for them to make human error ... read more

Clarence C 

on BBB

4 years ago

I made an appointment for MRI online. The front desk clerk Desiree in the San Tan Valley office told me that she didn't have any appointments set up for me and she set an appointment for the 28th of April my appointment was April 16th at 4:40 pm. She was very short and very rude about the appointment because I pushed back saying I do have an appointment I do have confirmation email from you guys saying the appointment is scheduled for today and on my online account. She said that doesn't matter they don't have it in their re... read more

Peter G 

on BBB

4 years ago

I requested they send an MRI scan completed four months ago to a provider who needed to review it but several calls over several days to the medical records number resulted in my leaving multiple voicemail messages. No live person ever picked up the call. No-one has returned the calls so it seems that this organization does not provide this service. I'm quite disgusted and frustrated with this dreadful organization and would suggest anyone needing medical imaging use a competitor. ***** * 

Charnell H 

on BBB

4 years ago

I called to schedule a bariam swallow test over the phone and was on hold for almost an hour so I decided to schedule online. I didn't see this actual test listed but made the appointment anyway. I called again to confirm the test and the representative assured me everything was set. On the day of the test, I had to fast and my appointment was not until the afternoon. I received a call 30 minutes before check-in telling me that their location doesn't perform the test! How did the representative over the phone not know this a... read more

Bette T 

on BBB

4 years ago

I've had problems with Simon Med for years, but my doctors keep sending me to them. If they are not messing up my balance, they are giving me misinformation or losing requests from my doctor. After reading all the complaints on this site, I am convinced that they have some very serious unethical business practices that must be addressed by someone who has the authority to force them to comply with ethical business practices. Today, I had a 8:00am MRI appointment . I made the appointment a week ago. Upon my arrival, I was tol... read more

Larry O 

on BBB

4 years ago

I had a Bone density test, and that went okay , my complaint is the technician has not been vaccinated for Covid 19 and I asked why not. She stated she didn't think they did any good. Hello, there is a reason why we lead the world in Covid19 cases. Too bad Simon Med does not take the health of their patients seriously and get their help vaccinated. Next time i will use some other company with more respect for their patients. 

J. K. 

on BBB

4 years ago

Foremost, I'd like to say the patient care personal have always been extremely kind, caring and thorough. NO complaints on that end. However the billing department is wholly incompetent at best. My husband has a CT scan in Sept of 2020. Pre auth is required via telligen. Simon Med assured us they got pre auth ahead of appt. but apparently did not. No big deal our insurance allows for retro pre auth. So I called SimonMed over and over and over and over and over for MONTHS on end as they were billing us for the full amount. Th... read more