SimonMed imaging - Winter Park II

Karol G 

on BBB

4 years ago

I have had an appointment for an MRI in Glendale Az 5410 w Thunderbird. My appointment is behind 2 and 1/2 hours. This is unacceptable. 

Jerilyn C 

on BBB

4 years ago

After spending over 30 minutes with various schedulers (several calls were dropped when I was put on hold so I would have to call back) it was determined that the imaging I needed could only be done at the St. Mary's facility (Tucson). After getting scheduled I received a text message telling me I was scheduled at the Orange Grove facility. I immediately called back and told the scheduler what occurred. The scheduler said it was no problem, they do this particular imaging (MARS MRI) at all their facilities. The day of the ap... read more

Diane S 

on BBB

4 years ago

I had an appointment for a 3D mammogram in November of 2020 and when I arrived they told me they couldn’t perform it at that location. The receptionist found an open appointment the next day at another location so I took it. I arrived with a copy of my appointment confirmation and was told that they didn’t have me on their schedule and they didn’t try to accommodate me. They made another appointment at still a third location with the soonest appointment not for 3 weeks. The front desk staff were unprofessional and extremely ... read more

Tracy H. 

on BBB

4 years ago

Do NOT waste your time going here!!! Denver Colorado location on Broadway. My husband hurt his foot and we have been going around and around trying to figure out exactly what is wrong with it. His doctor ordered an MRI and we ended up at SimonMed. What a joke! We should have known something was up with the receptionist that knew nothing and no one else there to get scans. We called our doctor to see if they sent over the images and the only thing they sent was a report! We are dealing with a foot injury! Many many bones, pos... read more

Angelina G. 

on BBB

4 years ago

I had a very unsatisfactory experience at the Alafaya location. Instead of giving me the paperwork to fill out, I sat for 40 minutes doing nothing, I heard a man leave because he sat too long and he wanted to reschedule so I came up to the front desk lady and asked how long it would take. Anw long story short the front desk was rude, not professional, obviously backed up, over scheduled and I felt like you don’t value your patient’s time. I left...if the management wants to contact me for advice I’ll gladly give you my feedb... read more

Cindy G. 

on BBB

4 years ago

My sister’s doctor sent an order to the SimonMed in Surprise on December 24, 2020 for a breast ultrasound, She got a call from them and they left her a voice mail saying that they cancelled the appointment because she needed a mammogram so she calls back and tells them that the doctors order is not for a mammogram and that it’s for the ultrasound but by that time they had given her appointment away so they scheduled her at the Sun City location on the same day but then she gets another voicemail from them that they cancelled... read more

josefina b. 

on BBB

4 years ago

So i went to 4 different locations for my health issue. My issue is with the main billing department not this specific location. Not very happy with Simon Med Billing....I’ve been calling about a refund since Oct and just received a text msg stating they don’t have my address, to basically bill me! So I logged on to the website they provided and it stated I owed $30. I tried to call but they were closed so I called the following day and while I was on hold I logged into the same website as the day before (so that I had all m... read more

Lida R 

on BBB

4 years ago

The scheduler don’t know what are they doing, they need training. I was scheduled twice fir a thyroid biopsy and both times was wrong. The first time I went from Alafaya to Altima Spring to the test, when arrived they told me that I was not in schedule. Loss my work time and the traveling up there. The second time was supposed to be tomorrow m, the call me yesterday that the room was already booked, they changed the appointment to Jan 8th without my approval. I needed that test before 31dec, my deductible was covered and the... read more

Celina F 

on BBB

4 years ago

The policies in place are the dumbest I have ever seen. I have been on the phone for well over 60 minutes, got hung up on, went through 5 people and 4 departments and had to do it all over again all because there seems to be only 1 person in the entire company capable and knowledgeable enough to schedule a thyroid biopsy. I could not believe how stupid their practice is to not be able to schedule an appointment. I was so fed up I had to write this review. Very uncaring and inconsiderate staff and company overall. I told the ... read more