SimonMed imaging - Winter Park II

Deanna S 

on BBB

4 years ago

I also have had appts cancelled just before appt time. Rescheduled 2x then on the 3rdx, they called to say they were running an hr behind but I still had to CHECK IN ON TIME! I asked if I could check in 45mins later (as I work and an hr of sitting in their waiting room is an hr of lost pay), they said, "you can check in and leave". I then asked if I could check in on-line and the answer was "yes but we will call you when we have time for you but you'll only have 15mins to get here." So I was just supposed to go "shopping" or... read more

Kenneth L 

on BBB

4 years ago

Ive been using simon med for all of my cat scans mris etc for the last few years with no problem recently they have been asking for payment upfront when Im covered with blue cross blue shield 100% no payment required I had to wait 5 days to verify coverage ,today I had an appointment at 900am they required a payment upfront i told them i was 100% covered they wouldnt call my insurance to verify even though i had a 5 day waiting period.They wanted co pay and bill insurance company and then i would have to seek reimbursement ,... read more

Willard K 

on BBB

4 years ago

I just had the second appointment cancelled, this one was 1 1/2 hours before hand. the first one was a day before. they say they don't have a doctor on staff for the day I've requested the appointment but I didn't request the day it was done because they had to have a provider on staff. When I tried to express my concerns today the woman on the phone didn't want to hear it and kept talking over me. When I try to find an email address to send a written complaint I can't find one, even the phone number listed on the BBB websit... read more

Chatauna R 

on BBB

4 years ago

WARNING DO NOT LEAVE YOUR CARD ON FILE!!!!!!! IF I COULD GIVE NO STARS AND HAVE IT REGISTERED I WOULD HAVE. This is a bad company for as communication. I went out to SimonMed in Gilbert because my doctor is out their. I had x-rays done of my knees. I did not have any money. So the lady told me that she would put my card on file and in 4 weeks they will come and get the payment after the insurance pays their part. The balance was estimated at $73.66. They stated this is what the insurance said it would be. I said, "Alright". ... read more

Nitin S. 

on BBB

4 years ago

Worst service, I would never recommend anyone to go to Simon Med. I was referred to go for scrotum ultrasound by my primary care doctor as he noticed a sebaceous cyst on the left side which he wanted to get confirmation that it isn't harmful or something else. However, what came out of the report from Simon Med was a big big blunder :- 1) First mistake, they marked my gender as female on the report (even though they scanned my scrotum) 2) Second mistake, they marked that the mass that they noticed is on the RIGHT side (even ... read more

Anna U 

on BBB

4 years ago

How are they still in business?! I've experienced nothing but problems scheduling my exams that are necessary in order for my surgery. I could write a novel about their incompetence, lack of professionalism, extremely rude front desk girls, etc. I've had tests scheduled at locations that don't even do the type of exam that I've been scheduled for, over a dozen times now! Today, was my 5th attempt to get a special type of MRI done. Went to **** * ***** *****, and sure enough, they don't even do this exam!! Yet, it was schedul... read more

David C 

on BBB

4 years ago

Terrible service. Employees are ignorant and untrained. I had an appointment. Had lots of problems with various employees before they made the appointment. Explained in detail that I and the referring M. D.. understood that I needed full anesthesia to undergo an MRI. Set it up. Everyone agreed it was understood and set up. Go to appointment. Wait 1.25 hours in the waiting room. Finally called by the person for the MRI only to find there is not doctor to administer the anesthesia and none ever set to administer to me. Called ... read more

Érica P. 

on BBB

4 years ago

I had an appointment for an R-x at 5410 W T-bird/Glendale, I got there 20 minutes prior to my schedule, and I was told by the receptionist they were too busy to see me today. I told her that I had an appointment and showed her the email. She said that she could not find it in the system, and insinuate that my email was not legit. I asked to speak to a manager or a supervisor but she said there were none at the facility at that moment. I called their 1-800, after waiting for 20 minutes the line went mute. 

Tricia C 

on BBB

4 years ago

Whomever trains the employees in the scheduling and accounts department needs to be fired!! EVERY time I have to make an appointment or deal with SimonMed in any way- they are incompetent and I get different stories from different people. They had 3 different accounts for me and they dont update their system when you give them updated information. They dont update their system in a timely matter when an insurance finally authorizes a procedure and they generally just dont know what they are doing. When I get cut off on a pho... read more