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SkyHouse Austin Apartments
- Apartments
- Austin, TX
About this business
Location details
51 Rainey Street, (River Street), Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Writing a update on my previous review - Overall, I am very satisfied with living here. This place gives great ROI in comparison to other high-rises in the area. It is very new, and so is its amenities. The concierge team, with Paul as its spearhead is great and very helpful. My neighbors are great, and SkyHouse are organizing events every once in a while so we we could socialize, which is great! The location, needless to say, is great!! The atmosphere is pretty casual and friendly. I suggest that if considering to move in,... read more
The SKYHOUSE is a 5 star product! I'm a very seasoned travel professional and I bit jaded when it comes to accommodations... so if I'm writing a 5 Star review, it's real., I moved into the Skyhouse the end of March. With expansive views of downtown and the coolest roof deck in all of Austin, high end fitness center, clubhouse, etc.. The Skyhouse has far exceeded my expectations of downtown high-rise living. I appreciate the fact we are in a secured building and the rules are minimal. It's not a frat house - so if that... read more
The front desk staff are AMAZING shoutout to them!!!!! So kind and outgoing/helpful, as was Rob for his help with our lease . As for management, i wish i could give 0 stars. When I first moved in the apartment REEKED of ciggarettes. I emailed Kristy and she said they thought they had fixed it (they knew about it ...). I and to move out for 2 days for them to do an ozone machine (they provided an airbnb which was kind), but if they were aware of the smell this should have been done prior to my move in. The parking garage g... read more
Business response:
Thank you for taking the time to share this detailed feedback, and we're so glad to hear the team and Rob made such a positive impression. We also want to acknowledge the other concerns you've raised. Regarding the smell in your apartment prior to move-in, we did have the unit treated beforehand and worked directly with you afterward to fully resolve it. As for the elevators, we understand how disruptive this has been - the outage stems from damage sustained during a fire event, and repairs are more extensive than a typical ... read more
For the past two months, only one of the building's elevators has been operating, resulting in waits of approximately 15-20 minutes to travel up or down. Management has sent generic responses to residents' emails and has not provided meaningful assistance with the disruption. The resident were offered a one hour happy hour and a small pizza party and did not address the elevator problem. Management recently informed residents that repairs to the other elevator are not expected to begin for another two months. If that timeli... read more
Business response:
Thank you for taking the time to share this, and we're sorry for the ongoing disruption this has caused. We understand how frustrating extended wait times and limited elevator access have been, especially in a high-rise building, and we don't take that lightly. The elevator outage is the result of damage sustained during a fire event, and repairs are more involved than a typical maintenance issue. We're actively working with our vendors to move this forward as quickly as possible and will share updates with residents as soon... read more
The building had a fire over a month ago and since then we've had 1 elevator for 23 floors. Anytime you want to go anywhere you have to wait 25-30 minutes and cram into an elevator with 15 other people. Since the elevator went down it now stops on floor 7 & 12 on its own adding more time now. Management has done nothing to help residents and has given no ETA. If you enjoy taking the stairs 15+ floors anytime you need to do something or waiting 20+ minutes before to take your dog out I would recommend this place.
Business response:
Thank you for taking the time to share this, and we're sorry for the ongoing disruption this has caused. We understand how frustrating extended wait times and limited elevator access have been, especially in a high-rise building, and we don't take that lightly. The elevator outage is the result of damage sustained during a fire event, and repairs are more involved than a typical maintenance issue. We're actively working with our vendors to move this forward as quickly as possible and will share updates with residents as soon... read more
Front desk staff is top notch, management not so much. If you leave any form of negative review they will email you and harass you about your experience. It's weird and unprofessional. This place is a 5th year dorm, it is what it is. The maintenance staff smoke cigarettes on residents balcony when working on units, the walls are thin, and there is constant trash in the hallways from parties. If this your scene, that's totally fine. But if you're a professional with any self respect about having a clean and quiet place to res... read more
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations. We take concerns about community upkeep, resident experience, and team conduct seriously and are always looking for ways to improve. We'd welcome the opportunity to address your concerns directly. Please feel free to reach out to us at skyhouse@simpsonhousing.com or (512) 394-4993 at your convenience.
It's like frat house her, they have parties going On all night and management won't do anything about i!
Business response:
We apologize for any negative experience you may have had with your time at SkyHouse Austin Apartments. We strive to provide excellent customer service to all of our residents. We want to give our residents the best support possible, so we would appreciate the opportunity to talk with you directly about the concerns you are experiencing. Unfortunately, we do not have your name in our resident database, so we have been unable to contact you. We would appreciate it if you would contact our office at (512) 394-4993 or skyhouse@... read more
Skyhouse has continually gotten worse. One of the biggest complaints are the elevators. They are constantly out of service or reserved for people moving out and you never know. At this point they need a website with live information of how many elevators are functional to know if you should wait or walk down 19 flights of stairs. They also just got rid of the key fobs that let you easily and quickly access the elevator and replaced it with an app that doesn't load in time to use it and conflicts with other people trying to s... read more
Business response:
We appreciate you providing your feedback, Ralph. We are sad to hear of your dissatisfaction with your experience while at our community. We strive to ensure everyone in our community has a place they love to call “home”, so please reach out to our office directly as we would like to resolve your concerns. Please get in touch with us at skyhouse@simpsonhousing.com or (512) 394-4993.
This used to be an ok place. They go through new management a fair amount. Recently Management has had an almost out war against community events, gatherings of any sort more than 2 people, they've taken such lengths as stalking residents on social media, they have threatened residents hosting gatherings of more than 2 people, they have disabled elevator codes to keep people from meeting. It feels like going back in time during lockdown days but it's about to be 2023. I would not recommend living here anymore. The place isn'... read more
Business response:
Matt, Thank you for feedback on our social media sites. We appreciate you sharing your experience with other Austinites that are looking for a home in Lively Rainey Street Entertainment District. Again, we are sorry to hear you're not enjoying yourself here at Skyhouse Austin. As you know, our 24-hour concierge is here to address any open concerns. We wish we could have eyes & ears everywhere, we cannot, so we do ask that residents in conjunction with our team stay diligent in taking safety measures as well as reporting an... read more
Frequently asked questions about SkyHouse Austin Apartments
How is SkyHouse Austin Apartments rated?
SkyHouse Austin Apartments has a 3.9 star rating with 301 reviews.
When is SkyHouse Austin Apartments open?
SkyHouse Austin Apartments is closed now. It will open at 10:00 a.m.