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SkyHouse Austin Apartments
- Apartments
- Austin, TX
About this business
Location details
51 Rainey Street, (River Street), Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've wanted to love this place so much but it almost seems sometimes like they go out of their way to make it unpleasant for renters when very simple, basic customer service could make a huge difference. As far as pros are concerned: - Awesome location on Rainey street although it's doubtful how long this will last. When I first moved in, it was fairly quiet, even on weekends but as Rainey increases in popularity so too does the noise from the street. There's also a building being constructed on an adjacent lot which has al... read more
Although I loved the place when I moved in, it slowly turned into an experience I would definitely not recommend to anyone: - When visiting the place before signing I was told apartments had 4 layers of isolation. Reality is you can hear everything from your neighbors (numerous parties, discussions, etc.). Filed multiple noise complains for people partying at 3 am (even called the police), nothing happened. - Renewals are a trap, new comers will get so much better deals. There´s zero interest in keeping tenants after the ... read more
Business response:
Thank you for taking the time to review Skyhouse Austin. We are sorry to hear that, although things started out great for you, we fell short of your expectations in the end. For that, please do accept our apologies. One of the many reasons why so many Austinites choose SkyHouse is because of its entertainment district. We are proud to boast a top-rated chef and other great amenities in our own community, in addition the to great features of the Rainey Street District. Although noise concerns arise at many apartment commun... read more
I totally loved the life on Rainey but would recommend to THINK TWICE about living in Skyhouse. While Skyhouse has a lot of great things to offer, the management is HORRIBLE. Existing residence constantly get screwed by them. For instance, they would increase your rent unreasonably during renewal, even above the other facant with the same floor plan and refusal to price match. If a current resident is trying to move to a different unit, he/she is probably not going to get it if a new resident is interested even though you... read more
Business response:
Customer reviews are always welcome. We appreciate hearing from you about your time at SkyHouse. We strive to provide the very best customer service as we know there are many other communities renters can choose from. It saddens us to hear that our efforts fell short of your expectations. I'm happy to explore the issues you've experienced and help clarify your concerns. Please contact the community office and ask to speak with me. - Robert Rodriquez, Community Manager
SAVE YOURSELVES & DONT MOVE HERE. Literally the worst experience I've had here. They micromanage the residents with everything they do and have ridiculous rules. It almost feels like prison. Horrible customer service. They don't care about making residents happy. The parking is horrible and they towed my car after 6 hours of being there. They have a security guard that doesn't allow more than 2 guests to the pool area. The front desk guy had major attitude. For the amount people pay here it is ridiculous.
Business response:
We appreciate your feedback. We value our residents and want to ensure they have the ability to park in the garage they pay for as well as use the pool at their leisure. I would love the opportunity to speak with you about this situation and your experience here if you could please contact me at 512-961-6968 or email me at Benjamin.hyde@simpsonhousing.com.
I have never written a yelp review in my life. But feel like I would be doing everyone a disservice for not writing about how horrible this building and this company is as a whole. Skyhouse Austin and Simpson housing is micromanaging their residents with ridiculous rules such as pool passes for residents, parking cost and limits, and the inflexibility they have with their residents. I've been here for almost 2 years and will be here for a third. Absolutely horrible and frustrating experience!
Business response:
We appreciate your feedback and value you as a resident at Skyhouse Austin. We have measures in place to manage our parking and amenity areas to ensure our residents have the ability to access and enjoy these spaces. I would appreciate the opportunity to speak to you in further detail about your frustrations. Please contact me at your earliest convenience at 512-961-6968 or email me at Benjamin.Hyde@simpsonhousing.com. Again, thank you for your review and I hope to hear from you soon.
Ok place till I moved out....be prepared to not only not receive deposit but be nickle and dimed for anything...led pretty calm life while living there...no parties, pretty much myself for most part. When I left charged almost $1,000 in addition to keeping deposit. Pretty big sham but they are having trouble filling place with renters so maybe they are trying to extort past paying renters. Who knows...moving back to Austin in future but won't be staying here.
Frequently asked questions about SkyHouse Austin Apartments
How is SkyHouse Austin Apartments rated?
SkyHouse Austin Apartments has a 3.9 star rating with 301 reviews.
When is SkyHouse Austin Apartments open?
SkyHouse Austin Apartments is closed now. It will open at 10:00 a.m.