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SkyHouse Austin Apartments

3.9

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Location details

51 Rainey Street, (River Street), Austin, TX, 78701, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
SunClosed
3.9301 reviews
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Sarah D.'s profile image
Sarah D. 
rating
4 years ago

HORRIBLE. DO NOT LIVE HERE. I lived at Skyhouse for over two years. In the beginning it was great and while you are living there usually everything is fine with their customer service. Especially the front desk people. Most of them were great, especially Paul. But when new management took over under Kristy Townsend everything changed and when you move-out they try to screw you as much as possible. During my time living there multiple times my washer and dryer unit flooded. I would leave town for a weekend and come back an... read more

Bill M.'s profile image
Bill M. 
rating
6 years ago

Really disappointing overall service. The concierge and amenities were solid. I was charged $200 for "wood damage" and $90 for cleaning upon move out, but we left the place spotless. My bike was stolen out of the garage (24 hour surveillance was advertised) and there was no assistance from Skyhouse. I parked on the top floor and concrete from a nearby construction site got all over my car (costed thousands to repair)...still no assistance from Skyhouse. The floor I lived on constantly smelled like garbage. The elevators were... read more

Business response:

Thank you for providing your feedback, Bill. We set a high standard for ourselves and are truly sorry to hear that standard was not met during your time with us. Please get in touch with us on (512) 394-4993 or at skyhouse@simpsonhousing.com and we'd be happy to discuss these issues further. 

Eric A.'s profile image
Eric A. 
rating
6 years ago

Don't count on management to address your problems, or even acknowledge them. If you move to Skyhouse, you should expect to be completely ignored (except of course when rent is due). I have the world's worst upstairs neighbor. That's not why I'm writing this review, since A) that's just something that comes with apartment living, and B) the leasing office of course has no way of knowing if a potential tenant will be disruptive. The real reason for this review is Skyhouse's response to the situation. I spend many sleepless ... read more

JD G.'s profile image
JD G. 
rating
8 years ago

We've tried stopping by 3 times to speak with a leasing agent and each time one hasn't been available to speak with us. This most recent time, the concierge said this "wasn't a good time." After the third time stopping by and not being able to speak with a leasing agent, I'd say we aren't wanted at SkyHouse so we'll be looking elsewhere. If they required an appointment, I wish their hours would read "by appointment only." That would save us from wasting our time... 

Britney B.'s profile image
Britney B. 
rating
9 years ago

I have lived at skyhouse for almost 2 years and have liked living here. The views and apartment is beautiful. However - this apartment is NOT secure at all. The "gated parking garage" is never closed and the door is always stuck open. I had a motorcycle stolen in April 2017 and they did nothing. I bought a new bike and used a master lock made of braided steel to lock it up to the apartment. THAT BIKE JUST GOT STOLEN TOO. I asked for footage and they showed one view from a camera that was extremely dirty and you couldn't see ... read more

Adam B.'s profile image
Adam B. 
rating
9 years ago

The great: 1. Location, location, location. This really is the main reason to live here. You have easy access to Rainey St, the Lake, and Downtown. If you're new to Austin and don't know anyone, this is a good place to live for a year to explore the city and meet some people. The good: 1. The other tenants. This used to be in the "great" section. The issue is there is high turnover of occupants (more on that later), and either current tenants don't really take care of the building and/or Skyhouse isn't really equipped... read more

Emily C.'s profile image
Emily C. 
rating
10 years ago

Have lived here two years...was the first person to live in my unit. Worst management ever. They do not care about their tenants whatsoever. They are now filling the building with U.T. students because they are having difficulty keeping people with paying jobs. Lots of crime and fighting of college students. Not worth your time or money. Very sad to see it go down hill. 

Business response:

Thank you for your feedback. At SkyHouse we invite all Austinites to experience Sky Living. Moreover, we implore anyone looking for a great place to live with in the Rainey District to visit our community and see why so many Austinites choose the Sky Life! Our inclusiveness is the reason we are proud to have such a wide range of residents sharing their lives with us! It is unfortunate we fell short of a renewed resident's expectation as SkyHouse management strives to give the best customer service and provide an enjoya... read more

Ajay W.'s profile image
Ajay W. 
rating
10 years ago

Pros: A beautiful view, it's always spectacular when you look out in the morning to see it. I'm really going to miss that part. Everyone that lives in the building is generally super nice, so that's a big plus. Being close to everything on Rainey is super great, and being right next to the lake makes living here pretty special. I like how dog-friendly it is, everyone has fun dogs that are cute to watch and interact with. And being right above Royal Blue can be really convenient. Cons: Okay, I'm going to have to unload a bit... read more

Business response:

Ajay, Thank you for your feedback. We are glad to hear your list of pros SkyHouse has to offer, and appreciate the feedback on areas we can improve. We are thrilled to hear that you loved your home, location, neighbors and more...but sincerely regret that you left disappointed, and hope that you'll accept our apologies for that. I'd like to reassure you that we have an open door to discuss any policies including early lease terminations, renewals and more. We understand our resident's lives can take a sudden turn which can... read more

Samuel O.'s profile image
Samuel O. 
rating
10 years ago

Lets see, Skyhouse is a pretty snazzy place to live. Pros: Rainey, rooftop pool, and a pretty decent community, at least when i was there. Cons: The rent increase is real.. they really don't care to keep tenants, the rent increase was too astronomical to keep living there. Also as my time progressed there were more and more changes that just degraded my experience. 

Business response:

Thank you for calling SkyHouse a Snazzy Place! We will take it! We understand that rent increases are tough to accept, especially with the housing demand in Austin and more specifically in the Rainey District. At SkyHouse we align our rates with the current market and the demands in the area. We value our residents and give our best to provide a great value for all SkyHouse has to offer. Come visit our community and experience firsthand the value in living at SkyHouse! 

Frequently asked questions about SkyHouse Austin Apartments

How is SkyHouse Austin Apartments rated?

SkyHouse Austin Apartments has a 3.9 star rating with 301 reviews. 

When is SkyHouse Austin Apartments open?

SkyHouse Austin Apartments is closed now. It will open at 10:00 a.m.