This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I agree with everything that has been written about this company. When they bought our contract from SunServe Energy in September 2020 they dropped our ACH. We were not billed the first month and then received an invoice for two months. After that things got worse with them charging a "Non-ACH" fee (even though we had nothing to do with it dropping off and were not informed about it), a small late charge that should not have been charged to us, an increase in the lease amount and taxes, etc. My last attempt to get informatio... read more
Spruce bought my lease from NRG in October 2020. My bill has never been a set price from month to month since the switch. It started at $89.84 for October then went to $97.88 for November, and then the bill for December jumped to $200.71. I called them and was on hold until the call just ended which happened after waiting for two hours. I then emailed them on 12/28/2020 to the billing email listed on the bill and have yet to get a response so I can get a reason as so why my bill doubled for no reason. This is unacceptable ev... read more
Horrible customer service, I hope nothing goes wrong with our equipment. I got a single response to my monitoring equipment not reporting (the monitoring web site's last update was over 2 months ago) and after that, no response. My mom has had a billing issue and they won't contact her back and she sat on hold way longer than I ever would yet because auto-payments are not being made, they are trying to charge her extra for that (even though with the previous companies transitions, it was NEVER a problem). At this point, she ... read more
This company sucks!!!! Been on hold multiple times for hours on end. My contract was sold to them by Sun Serve Energy, and since they got their money they don’t care either. I sold my home did the transfer to the new people, but the billing is still coming to me. No one ever answer the phone or responds to emails. I’m just going to stop paying. I’m sure they will contact me.
This company RARELY reaches back out to you. It does not matter how many attempts you make. We did not originally roll with this company, but they took over the original lease. We had damage to our roof from July 2019. We had to get a lawyer to get an agreement to fix our roof. Roof did not get fixed until March 2020. They did not do the complete job either. We are STILL trying to get the rest of the work done per our legal agreement. Again, we have reached out well over 30 to 40 times via email or phone call. We may have he... read more
Spruce Finance purchased my solar lease from Omnidian on April 6, 2020. I have emailed them 5 times and called multiple times only to get the voicemail with the hopes that they will help me monitor the solar activity as I believe the system is no in working condition. They continue to ignore my emails and don't return my calls. I just want someone to contact me and help me get the system in working condition so I can monitor the solar power being produced.
I have a PPA contract with these guys. I signed up in December, 2017. I figured, how bad could it be? WRONG!! I am currently trying to get a billing statement out of Spruce Finance/Volta Solar/Energy Service Experts for month-end August, 2020. When I get a response they share only a portion of the info you ask about. In addition, their online panel monitoring has had no updates since 9-20-2020. Fortunately I have a separate SW monitoring package from the installer themselves which is quite accurate. Will I get a billing stat... read more
DO NOT LEASE THROUGH THEM. WE SOLD OUR HOME WITH THEIR SOLAR PANELS ON OUR HOME. THEY SENT OUT THEIR INSPECTORS WHICH SAID THAT 25% OF THE PANELS WERE NOT EVEN HOOKED UP AND THAT WHEN THEY DID THE INSTALLATION THEY BROKE SOME TILES ON OUR ROOF. BECAUSE IT WAS A TWO STORY HOME I NEVER WENT UP THERE TO CHECK IT. NOW THAT WE HAVE SOLD OUR HOME FOR THE LAST THREE WEEKS WE HAVE BEEN TRYING TO GET THEM TO DO THEIR DOCUMENTATION TO TRANSFER TO THE NEW HOME OWNER. AFTER SPENDING HOURS ON HOLD AND CALLING AND CALLING YESTERDAY I WAS ... read more
Spruce Finance, DBA - Energy Service Experts, DBA - Solar Systems Help, DBA - Kilowatt Financial, LLC. Let's start there. Impossible to get a hold of the installation contract we inherited when we bought our house. I'm trying to get information on the "Fair Market Value" of the panels and cannot even get a make/model from Solar Systems Help. We found out the panels were installed on a roof where they should never have been installed as it needed to be replace 7 years ago. Cannot get information on the original as Solar Syste... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,230 reviews.
When is Spruce Power open?
Spruce Power is open now. It will close at 6:00 p.m.