Spruce Power

Elizabeth F 

on BBB

5 years ago

Worst company ever! My originally solar company sold my contract to Spruce Finance, who never contacted me once within the first 5 months of the change. The first contact I had was an overdue bill and a notice of my delinquency would reflect poorly on my credit report. When I tried to call and email them the hold times were always over an hour and when I finally did reach a human being the call was disconnected. Additionally, emails were never responded to. If I could give lower than one star I would; this company has not ri... read more

Salma M 

on BBB

5 years ago

I tried contacting this company after receiving a bill (1st Bill 3/2021) that stated it was past due and got a check from the company as well??? I finally reached someone, and when she picked up she did not identify the name of the company as Spruce so i did NOT give them my address, phone number or account number and when the person I spoke to told me i had to speak to the billing dept. she transferred me to a collections agency. I don't know how to get rid of this service anymore, i had no idea NRG sold out it's customers.... read more

LNovack 

on BBB

5 years ago

Horrible company. Took over my NRG solar account. I can't get any answers about my billing. They've added $4.95 fee to my monthly bill with no explanation. No one answers the phone, online site is a joke with no way to contact anyone. Unless you try the email that never gets answered. Please BBB do something! 

Ann D 

on BBB

5 years ago

I agree with everyone else. This company took over my account from NRG. NRG was a great company. This one is a disaster. I spent 6 hours on hold to be hung up on saying I reached them after hrs which it was still their operating hours. I finally got my auto pay to work thru no help from them, NRG actually told me how things will go. Now my autopayment is not working and when I log onto the crappie web site it says it is changed and I need to re-register. It tells me my account doesn't exist. I have tried 3 days in a row to b... read more

James S 

on BBB

5 years ago

Worst company ever! Their billing date is the 15th of the month with a due date of the 1st of the month. The bill always arrives after the due date, I pay right away and they have the nerve to try to charge me a past due fee when I didnt even get the bill till after the due date. Have to always call them to reverse it and it takes for ever to get a person to talk with. They keep saying their payment portal is being worked on but that has been months and still not payment portal. 

Desiree V 

on BBB

5 years ago

This company is in cahoots with SunSystem Technology in an apparent effort to scam people into solar sales using aggressive, dishonest, and abusive sales practices. I received repeated unsolicited calls and texts demanding I confirm an appointment for a "meter replacement". No solar company owns the meter on your house. The utility owns the meter. A bi-directional meter, or a PV meter, is installed as part of a solar electric system--so this is a nasty way of DEMANDING you allow them to come to your house for a sales pitch. ... read more

Wayne S 

on BBB

5 years ago

Every month have to call and wait on hold to pay bill because you can’t pay online. Current bill show that I still owe for months I have already paid for. terrible company, impossible to get answers when do you get someone to pick up. 

Steven K 

on BBB

5 years ago

All of the previous reviews are spot on. Completely unresponsive. We finally got a response from JW in the billing support group. He stated that former contracts from NRG are exempt from the ACH fee. So we paid the bill that we had been holding for two months. The third month, we get a bill for $9.90. No line item description. Holding back money does not help. They simply do not care as long as most people pay, then they make money. If management cared about the performance of their firm, they would reach out and correct the... read more

Nathan T 

on BBB

5 years ago

THE WORST!!! I agree with every other review on this page. Same experience, on hold for hours, no answer. I've never gotten an answer. Email response just says to call the number. Round and around it goes. Looking into legal options to go after them and NRG for serving their customers up on a silver platter. I suggest all do the same as well. This is a scam and a shell. It wreaks of illegitimacy and fraud. If anyone has taken any legal action, please post somehow so we can join forces.