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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All of the previous reviews are spot on. Completely unresponsive. We finally got a response from JW in the billing support group. He stated that former contracts from NRG are exempt from the ACH fee. So we paid the bill that we had been holding for two months. The third month, we get a bill for $9.90. No line item description. Holding back money does not help. They simply do not care as long as most people pay, then they make money. If management cared about the performance of their firm, they would reach out and correct the... read more
THE WORST!!! I agree with every other review on this page. Same experience, on hold for hours, no answer. I've never gotten an answer. Email response just says to call the number. Round and around it goes. Looking into legal options to go after them and NRG for serving their customers up on a silver platter. I suggest all do the same as well. This is a scam and a shell. It wreaks of illegitimacy and fraud. If anyone has taken any legal action, please post somehow so we can join forces.
Worse company ever! I have tried to contact this company so many times and I get no answer. My bill went up and I can't reach anyone by phone (I was on hold for longer than an hour) and the email is useless because no one replies back. This company is a joke!
Completely agree with the other customers. Nightmare . Stay away .
They don't even know what there billing for. No solar production or rate charged on the bill as well as the Non ACH charge. I have called and talked to them twice both time 1 + hour on hold and three emails. I got tired of the fight and shut the panels off. They have been off for a month now I know what by bill will be $0. I am not going to give them an open check book to billing. Working on getting the local News to investigate. Stay away at all cost.
Spruce took over my contract from NRG and I was not notified until it was done. When I was with NRG I had a set date my payment was removed. For the pass two months they have been taking the payment out whenever they want. But it is now February and they have not taking it and that leaves me in limbo with my other bills. Tried to call can not get it touch with anyone, all the numbers are not working at this time. Please I need to go back to NRG or another company.
when this company took over,my payments went up from $79.97 to $84.92 . i have tried to contact them for over a month now,calling and kept ringing with no answer. i finally talked to someone who said they could not help me and transferred me to billing where it just rang forever. I have also emailed the company twice now and have had no reply back.This company is a JOKE!!!! reading the previous reviews on this company I would like to know why the BBB is not shutting it down?
I agree with the statements below as well. My contract was bought by Spruce from NRG and I can not reach anyone on a simple billing question. All of a sudden i see a Non ACH fee and i have no idea what that is for or how to waive it. I have tried for a month to reach someone via email, phone waiting for over 2 hours. i have googled to find additional numbers and emails and still nothing. i have even tried to contact the corporate office and can not find a number that works. If my work resulted in this, i would be fired. Terr... read more
This is the worst company i ever has to deal with. They bought my Solar from NRG i was not notified until after the buy out. They have billed me for months that i have already paid to nrg after waiting on hold several time for a total of 12 hours they fixed 1 month and told me to email them with proof for the second month. I have sent tht email 3 times and still have not heard back i have now invested over 20 hours sitting on hold and now have 2 hours on hold today and i am still waiting.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,268 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.