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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Please everyone, file a complaint with the FTC and your state attorney general's office in order to get some type of resolution to billing and lease problems with Spruce Finance. They will not respond to a BBB complaint. This is clearly a scam where Spruce bought out a bunch of bankrupt solar companies are are unable or unwilling to properly service the contracts even though they continue to pursue payments. This is fraud. I filed a complaint with FTC naming Spruce Finance, Inc. aka Energy Service Experts and Killowatt Finan... read more
It took us over 1/2 hour to get anyone to answer their phone. I was told that they are having difficulty setting all this up. Sometimes I get a bill from them and sometimes I don't. It's never on time. I have sent them payments for the past 4 months and only one of the checks has been cashed. I asked about the online pay option and was told that it's also way behind. I have no idea where my checks have gone since they are not listed on my account and haven't been cashed. I'm also getting late payment dunning letters saying t... read more
I have had a no responsive situation with this company also Spruce Power 3 LLC, I haven't missed any payments with the transition of them taking over and got 2 notices about past due payments which have been cashed by Capital One bank and cleared through my bank. I have called and put on hold for more than an hour and the same message about , " we are currently having a high call volume and you need to send an email to billing department, I did and still no response from them.
This is insane. Horrible company. We should file a class action lawsuit. Ever since they sold my contract from NRG to Spruce I have never been able to get any help. My power reduction seems to be less and what they are charging me is more. I can't even see my production to compare it to anything. I was paying my bills and they show it as not paying and STILL they will not answer the phone. Now I have reduced power if any, Higher bills, a statement showing that I have not paid, even though it shows coming out of my bank accou... read more
If I could give a zero I would! This is absolutely the worst company. Trying to contact them it is impossible! They put you on hold and then the line goes to dead silence....what kind of customer service is this????......No matter what you press it is the same....you can never get a live person! Very bad customer service!
Agree 100% with all of the negative reviews, sent an email with a billing question 19 days ago and still haven't heard back even after numerous follow-up emails. Forget about trying to get someone on the phone, it is impossible.
These people are true bottom feeders, absolute worst of the worst. Since they took over my solar deal they don't take the money out when they should, lose track of information, then surprise bill for random amounts that absolutely are not correct. It's nearly impossible to get in touch with them and they are the worst nightmare of the home I bought. Really hoping some type of class action suit is started to bring justice to the customers who are truly getting ripped off.
I am experiencing the same as most people. No response. Not sure if others are having this issue but on my first bill they are trying to charge me for a month that NRG already collected money and saying I am late paying it even though I never got a bill for it. Also how can such a large company have no way to pay online when they have customers all over the country. After a terrible experience with NRG I am sad to see it is only going to get worse. Some people have mentioned social media on their posts. This company is a bra... read more
My solar lease was a train wreck when Spruce took over. As I stand my lease is 4 months behind because of of whatever their issues are for over a year that they cannot take payments. The amounts they are currently billing are incorrect for the term of the lease. I do not know if I am getting credit appropriately for what money they have taken. I have requested an accounting or a payoff which they cannot provide. They are supposed to be responsible for repairs under the terms of the lease there is no one to call. They cannot ... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,268 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.