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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cannot reach ANYONE - whether it be for technical support or to make a payment. Hold times average over an hour, they don't respond to e-mails OR postal mail. Unfortunately, my solar was inherited by NRG, which was amazing! What can I do to get out from under this company?
I’m experiencing extreme problems with spruce and the lease transfer to new buyer. They are not available to speak with and they have continued to drag out a transfer to buyer. This has been a problem since September 2020. Between emails nothing has moved forward-very poor service with no results
My husband and I had our prior solar company bought out by Spruce. We paid off our system and they have failed to take off the lean from our home due to the prior lease of the solar!, Now that we are trying to sell our home months have gone by with their inability to do get this resolved! Thank you Jay, the Attorney Generals office will be our next step since our home buyer may give up on us due to Spruce and their inability to take care of this major frustration
I agree with the other reviews - this company is scamming the consumers who have contracts with companies they bought out. They messed up my payments and offer no assistance when contacted. I am going to file complaints with every agency I can. Thanks to those who offered advice in other reviews.
The absolute worst billing and customer service anywhere on Earth! My bill has been right once since December and they keep screwing it up. Took me a total of 37.5 hours on hold since Dec. to talk to someone in Billing. Then I’m on hold with them for two hours just to tell me someone from billing management will call me. That was two weeks ago and no one is calling. If I cancel my payment then they’ll notice. The ELT of the corporation should be ousted. The buck stops with them. See ya!
would give them 0 stars if I could. Awful to try and deal with, delaying our refinance. No one ever responds to hours on hold or emails
my solar system stopped working and I have been trying to contact this company to get the issue resolved. they do not respond to email or phone calls. this seems criminal
Awful company to have to use. Can never talk to anyone, emails are not answered. Has been delaying our refinance over two months. would never use or recommend
Significant communication and service issues! Since Sun Edison went bankrupt and sold our contract to Spruce, we have no ability to view our solar production, receive no response to phone/emails, and now have multiple breaches in our contract. We want to remove our panels from the roof to install new shingles - and can't get any support. if you are a Spruce customer, please reach out to your Attorney General's office in your local state. This is the best way we can generate pressure on Spruce to respond. Our agreement states... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,230 reviews.
When is Spruce Power open?
Spruce Power is open now. It will close at 6:00 p.m.