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Storelocal Storage
- Self Storage
- Beaumont, CA
About this business
Location details
1020 Western Knolls Ave, Beaumont, CA, 92223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This company sucks. I made a reservation for a space but then I saw someone parking into the spot I reserved so I asked the office what was going on. They said the call center made a mistake by canceling the other person's reservation. Now they gave it back to them even though I had reserved it! It doesn't matter if it was a mistake or not. Why am I the one that has to be on the losing side?! Tell me that this isn't the most ridiculous thing you've ever heard of. Not only that but I had a storage unit in B building that had ... read more
Business response:
Hi Melody, we're very sorry to hear about your experience and truly understand your frustration. We did try reaching out but were unable to connect—please give us a call at your earliest convenience so we can address this directly. We take both reservation errors and cleanliness concerns seriously and are reviewing this.
The only reason I am giving this location a one star review is because they increase your storage space rent about every six months. I can't wait till I move and don't have to store my stuff there anymore. Just because a business can increase the rent, doesn't mean they have to....Does this business care about continuing business with their current customers?
Rented with them for 5 years. My only complaint is that the rent increases often, and instead of contacting me for updated renters insurance, they will just add it to your account when your policy expires. Other than that, everything else is great. The facility is always clean, and Melanie is awesome.
Business response:
Thank you for sharing your experience! We're glad to hear you’ve had a positive time overall and that Melanie has made a great impression. We appreciate your feedback!
I am absolutely more than satisfied with the service I received at this facility. Melanie and Kathleen were absolutely supper friendly and answered all questions I had. I just moved my stuff into my new unit today and everything went flawlessly. Kathleen removed original lock promptly. I picked a drive up outside unit and I can honestly I'm supper happy with service, cleanliness, and location. The area feels very safe and I can see that they takes security seriously. they have lots of cameras throughout and we must input our... read more
Business response:
Hello Mary, Thank you for your glowing review! We're delighted to hear that Melanie and Kathleen provided superb service and that your move into the drive-up unit went flawlessly. We appreciate your confidence in our security measures and your recommendation to family and friends. If you ever need assistance, feel free to reach out. Cheers, Yankee Mini Storage
Horrible, dont recommend this facility. I rented a unit 3 days before I planned to move in and on the day of move in, management forgot to remove the lock from the unit, was unable to move in and had to scramble to find another unit close by to rent last minute. Called customer service twice while I waited for them to resolve, management never did respond since it was sunday they are non-existent...didn't even rcv a so sorry for making the error return call. You will be sorry to rent here, it's cheap but so is the property m... read more
Business response:
Hi Diane, We need to sincerely apologize for the oversight in removing the lock off of your unit. We can say that we are taking several measures to improve this experience which include extended support hours and new locking mechanisms. We are also proud to say we have pest control (monthly/weekly) and have not had reports of rodent problems. I know we didn’t start off on the right foot, but if you need storage in the future, we hope we can have one more chance to make it up to you. We wish you all the best!
The location is great and safer because it is void of foot traffic. I haven't been there all that long but I am very pleased with the management there. I think hey name is Melanie.
Business response:
Thank you for the feedback! We truly appreciate you taking the time, and for allowing us to meet your storage needs!
Thank you Marcie for your appology but this kind of water damage should never have happened. I have an inside unit, not a drive up unit. I understand there was a lot of rain, but these units should have had better weather protection than this! I had areas in my unit with 1 inch of water on the floor. No amount of appologizing or insurance money will replace antique furniture, highschool year books and photo albums that are forever ruined. It is my fault for having cardboard boxes on the floor, but I thought my items would be... read more
Business response:
Oh Jill, we're so sorry to see your updated review! We sure have had some big storms this season, but if we'd known you had an issue we could have checked your unit's weather stripping. If you had our protection plan, please contact customer service and they can help guide you in filing a claim for damages! We would be happy to help with that! customerservice@platinumstorage.com Thank you so much Jill! We're so happy you're happy! Cheers, Yankee Mini Storage
This self storage place is a complete dump, there's weeds growing all over the place, massive theft all the time, also, there has been numerous thefts of RVs and units, and especially toy haulers, there is no maintenance man/caretaker on site, homeless people all over the place, the company that owns it is called platinum storage group, and they obviously don't care about its properties or patrons,I would highly suggest not to use this facility....
Business response:
*Edit - I think I've found your account! You've been with us since 2018, please do contact us to let us know what happened!* Hi Paul, we don't have a "Paul G" in our system, so I can't look up your account. Based on your feedback, I'm guessing we've upset you in some way...we're so sorry! This information isn't accurate, but we would love an opportunity to discuss this with you and see if we can help make it right. Please reach out to us at customerservice@platinumstorage.com or (855) 372-8292 (weekdays between 7am-3pm ... read more
Do not rent at the storage company unless you want to lose your items that you are trying to keep safe they don't keep your items safe they don't watch their cameras they let people tailgate in this place is a joke
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.7 star rating with 631 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open tomorrow at 9:00 a.m.