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Stress-Free Auto Care
- Auto Repair
- Whittier, CA
About this business
Location details
14101 Whittier Blvd, Whittier, CA, 90605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Is this how repair shops operate now ? Seems like they just replace good parts and your bill is extra high. I thought it was stress free but the bill causes me stress. You'll have to see for yourself I'll just do all the repairs to my vehicles myself.
Dishonest and deceitful. They just want your money. I took my car in because one of my tires was low and they found a nail in it. Cooks tire told me they would not be able patch it and the tire would need to be replaced. Namely, Andres proceeded to advise that all 4 tires should be replaced and quoted me over $1150. I decided to take a look at their yelp reviews to see what people had to say about this place and noticed reviews by people claiming they're scammers so I decided I would go get a second opinion. I took my car ... read more
After leaving my review I was called and ask if I can remove my review!!bring your car in and will do whatever it takes so u can remove the review!that's what I was told!!why would I take any of my cars to you guys!!they job should have been done right the first time and it wasn't!now about taking it to the dealer was because I went in for oil change and thats when they told me my rack in pinion wasn't good!if u want proof of what the dealer said east wrong with my car!which clearly says the rack in pinion i will post it on ... read more
Business response:
We want to address your comments directly and set the record straight, as your review contains serious accusations that are not only misleading but also unfair to a small, family-owned business that takes pride in its work. First and foremost, no one from our team called you to ask for your review to be removed. What was offered—and this is something we extend to all customers—was the opportunity to bring your vehicle back so we could inspect the issue and make it right, if it was related to any work we performed. That offe... read more
Do not take your car here! They are liars and scammers. I took my BMW here for a flat tire on a Saturday. They finally call me back on Monday and tell me a list of damaged parts on my vehicle that would total over $2,000 with labor. They asked me when I had been in a collision, which I never had been. So after feeling that they're straight up lying to me, I have my car towed to my trusted mechanic in Fullerton (The Real Mechanic Shop) for a second opinion. He asked me if I had my tires replaced recently. I said yes, the ... read more
Business response:
Thank you for taking the time to share your experience. We’re sorry to hear that you felt dissatisfied with your visit, but we would like to take a moment to clarify a few important points regarding your vehicle’s condition when it arrived at our shop. When your BMW was brought in, we noted that one of the wheel spacers was missing entirely. This was not due to any work done at our facility, as the vehicle came in that way. More importantly, we discovered that the right front suspension showed clear signs of structural dam... read more
**Disappointing Customer Service Experience** While the prices at Cook's were reasonable (not the cheapest), I decided to pay slightly more to avoid driving an additional 10 miles. On July 2nd, I contacted Charles with detailed information about the tires I was interested in: Falken Wildpeak A/T4W All Terrain 265/70R17 115T. I provided specifics like the manufacturer, size, and load rating. Charles responded with a question about the load rating, so I reiterated the details and even included information on the next load rat... read more
Business response:
When you first reached out with the specific tire information, our team did respond to clarify the load rating to ensure accuracy. We always aim to provide clear and timely communication and regret if our follow-up didn’t meet your expectations. Your feedback in this regard is appreciated and will be reviewed internally. Regarding your visit on Saturday morning, we want to clarify that the tires were ordered for a morning delivery, which typically arrives shortly after opening. While the tires had not yet arrived when you a... read more
The service here was off. They quoted me the back tires needed to be replaced yet it was only 1 tire that needed replacing. They also told me that they eyeballed the fluids yet that was true either. I won't be coming back. So if I were you I would turn around and look elsewhere
Business response:
Thank you for sharing your feedback. We understand your concerns, but it seems that you may have accidentally left this review for the wrong business. We take customer satisfaction very seriously, and we always strive to provide the best experience possible. If you believe this review is meant for a different company, we kindly ask that you update it to reflect the correct business. However, if you are referring to our services, please feel free to reach out to us directly so we can address any issues and ensure your experi... read more
The guys at Cook's did refund my money and the owner Did give me a call, I guess that they may have missed the mark this time, but I'm sure this don't happen much.
Business response:
Hi Greg, we're so sorry that the experience wasn't up to standard. We really strive to be the best we can be although we are not perfect by any means. I'm glad we were able to refund your money and communicate directly with you about the issue. We hope to have another opportunity to assist you in the future.
I had a 8am appointment and nobody was there. I left at 8:10 and still nobody was there. No wonder this place never looks busy
Business response:
Thank you for your feedback. We sincerely apologize for the delay on your recent visit. Unfortunately, an unexpected situation caused us to open later than usual, but this is certainly not the standard of service we strive to provide. We truly appreciate your previous kind words about our timeliness and the service we provide. We remain committed to giving you the best experience in the future and hope to continue serving your vehicle needs. Thank you for your understanding, and we look forward to seeing you again soon!
Don't go here for tire alignment service. Obviously the alignment was not done correctly so I had to replace one of rear tires after 6 months. Inside of the tire
Business response:
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience, and we take your concerns seriously. To address your comments about the alignment service, our alignment service comes with a warranty so we could have had the opportunity to address your issue at no charge (6 months or 6,000-mile warranty) also we want to clarify that the most common procedure in a wheel alignment involves adjusting the “toe,” which ensures that your tires are correctly angled for optimal handling and ... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 336 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.