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Stress-Free Auto Care
- Auto Repair
- Whittier, CA
About this business
Location details
14101 Whittier Blvd, Whittier, CA, 90605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This location was Pep Boys and was somewhat apprehensive to go and have them check out my tire. But low and behold I received the best customer service and excellent service. Andres Cuervo, their GM at this location was attentive and listened well to the issue I was having. Definitely will be back to buy my next set of tires! Thank you!!
The customer service was exceptional, as they kept me updated throughout the entire process. Service was fast, friendly and professional. Overall, my experience was outstanding. Highly recommend!
Great service! Had a slow leak on one of my newer tires that we bought from pet boys which was previously at this location. Cook's sealed it up with no questions asked. Was completed quickly and with no issues. Thank you Cook's!
Excellent service all around and they don't try to gauge you on the price! I take all 4 of my cars to them whenever I need an oil change or something else.
***DO NOT BRING YOUR VEHICLES HERE!! *** All these good reviews below were from when it was Cooks Tires. THEY were amazing. This new company stress free should be called STRESS FULL!! They are OVER priced ridiculously!! I had a manager named MANNY verbally in person tell me the battery I bought was still under warranty. When I brought the vehicle back a couple weeks later they would not honor it!!! Manny I spoke with no longer works there and the ASST MANAGER JACK kept stepping aside and making shady phone calls to his ... read more
Business response:
Emma, sorry you had this experience at our Whittier shop. We understand how frustrating it was to be told your battery was under warranty and then hear something different when you returned. We also hear your concerns about our pricing and how your visit was handled. We weren’t able to verify the Honda’s battery purchase from the records available to us. We should have communicated more clearly about what we could confirm, and we’re reviewing how battery purchases and warranty information are documented so customers receive... read more
Took my car in. Was told they would contact me when they had a chance to look at it. Received no call. Later was told key faab needed batteries. When I went to pick it up they wanted to charge me $190! I said I hadn't agreed to any fees beforehand, signed any documents for fees, or approved any services. They said they would charge me $100! For a key faab battery. I paid it to get my car back. Poor business practices. I will not return.
Business response:
Holly, sorry you had this experience. Not receiving an update and then being asked to pay a fee you didn’t expect would be frustrating. We’ve reviewed our records and spoken with our Whittier team, but we haven’t been able to find a visit or repair order matching the details in your review. We’d like to understand what happened. If you’re willing to contact our Whittier shop with the date of your visit or a receipt, we can look into it further. We are eager to help make this right for you.
Under Manny this has been the worst experience ever. Took my suburban in for work, told it was ready 3x and each time we went to pick it up NOTHING had been done. Called yesterday 5/28 told the truck was ready. We went today 5/30 to see what has been done and it is in WORSE shape than when we left it. They scratch our rear window and ordered the wrong one to replace, they put window seals in that weren't sealed and you could put your finger under it, they took my driver's wind wing apart and left it hanging and removed all t... read more
Business response:
Lisa, we are very sorry you had this experience. We can understand how upsetting and frustrating this must have been, especially after being told multiple times your Suburban was ready only to find the work had not been completed and that new issues had been created. What you described is not the experience we want anyone to have. We know the delays, the communication issues, the condition of the window work, and the incomplete reassembly would make anyone lose confidence, and we are sorry for the frustration this caused. ... read more
Stress Free Auto Care, will never be going back $1225 up-charge. Customer service rep that talks to you has experience. Still get a second opinion. Took it in to get the A/C looked at said my compressor was bad. Gave me bill for $1400. Took it to another place, the relay needed replacing the part was $25 that plus refilling the A/Cs Freon the thing that makes the air cold $175 in total. A/C works just fine now. If the bill from this place seems too expensive it probably is. They're either not skilled mechanics and look to r... read more
Business response:
Jose, we understand why you are upset after receiving a $1,400 recommendation for an A/C compressor and then having the issue resolved elsewhere for a relay and refrigerant service. A recommendation that significant should be supported by clear diagnostic findings and explained in a way that gives you confidence in both the conclusion and the options available. When another repair facility reaches a very different diagnosis, it is reasonable to question whether the original recommendation was accurate. Please email founder... read more
I took our car to this repair shop for an Oil Leak/Change. Before I knew it I was quoted up to $1500 repairs ! Not very happy!
Business response:
Thank you for sharing your concerns, Jeffrey. We truly understand how surprising and frustrating it can be when you bring your car in for what seems like a straightforward oil leak or oil change, only to be presented with a repair quote that is much higher than anticipated. We want to assure you that our goal is always to be transparent and thorough when it comes to diagnosing any issues with your vehicle, and we never want our customers to feel caught off guard by the costs involved. We would love the opportunity to speak w... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 336 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.