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Sundance Vacations
- Hospitality
- Wilkes-Barre, PA
About this business
Location details
264 Highland Park Blvd, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I like the packages if I had more time to pay I only needed 24 hours. But I feel like I was conned into in yes I got the tablet yes I got the hotel stay but as I received my gifts I asked the last guy I spoke to about the $20 for food and he told me it was in my folder that I received. It WASNT. I called the 215 # and she informed me on how it works and I feel like thats all the guy had to say instead of misleading me and for that I give yall 1 star 😒
Pretty pushy thought the whole process. Had a car salesman vibe
The presentation was informative and enjoyable but the sales people were a little to pushy.
In the initial session, we felt we were being treated like children. Silly questions, repetition of statements, and voice inflections by the presenter were quite annoying.
I was not told of a brief video, which to me is 5 to 10 minutes, not 1 hour. I drove 1 hour in traffic for nothing.
I supposedly won a sweepstakes but when i called back to claim, they said I don;t qualify because I don't make enough money. So they can take anyones money with no problem but when it comes to them doing something for me, I don't qualify? This place must be a joke and just trying to get as much money as possible. Terrible company with even worse vaules and customer service.
Business response:
Phillip, I am sorry you're upset. You are still in the drawing for the prize you entered for. Sundance Vacations called because we want you to come into one of our offices to learn more about what we have to offer. With that being said, we're hoping you like what you see and you will purchase vacation weeks with us. The income limit to qualify is simply a guideline we follow. You can always have a referral come into the office with you. We would simply need someone who qualifies to claim the gift.
Gifts were not there your receptionist told me that I would have to be there for an hour to hour and a half when I was told I would be there 20 minutes tops which was unacceptable so they did not visit me with any gifts which I was told would be given to me when I walked in the door and presenting my identification which word not the case all I got was hello feel this out your time would be here hour hour and a half nothing else no mention of gifts of the two nights 3 days hotel stay or 7-inch tablet but not presented to me ... read more
Kept pushing me to try to buy when i told them 4 times i couldnt i really did not like the pressure at all!
My wife and I purchased a 3 week vacation package. Come to find out that all the locations that they were showing us are only hotels that you could possibly only book outside of your week packages. So it's just like using hotels.com and booking is about the same prices as hotels.com. so no discounts for being a member. Now as far as our BIG RESORT WEEK VACATIONS. When selling us the pitch they asked about all the places we wanted to vacation. We said NYC and Nigeria falls. So they showed us 0laces making us think we can boo... read more
Business response:
Hi Daryl, have you called to speak to a customer service representative? We can search availability for you if you would like. The website has many different ways to search. Please make sure you are searching under the 'vacations' tab on our website, that is where you can see the availability for the weeks you have purchased. If you search using the 'hotels' tab, you will only get results for the hotels which are included in the 'Hotel Discount Program' we have. We do not specialize in big city areas, I do apologize for any ... read more
Frequently asked questions about Sundance Vacations
How is Sundance Vacations rated?
Sundance Vacations has a 4.6 star rating with 13,843 reviews.
When is Sundance Vacations open?
Sundance Vacations is closed now. It will open at 9:00 a.m.