Sundance Vacations
264 Highland Park Blvd, Wilkes-Barre, PA 18702 United States
https://www.sundancevacations.com/
Closed now
About
Sundance Vacations is a travel company dedicated to making affordable vacations available to everyone. With a wide variety of global destinations, you can be sure that traveling with Sundance Vacations will allow you to save time and money as well as create some lasting vacation memories for years to come. Our traveler’s needs are of the utmost importance to us and we seek to create a culture where vacationing and fun go hand-in-hand. Say “so-long” to all of the headaches and hassles that can go with travel and say “hello” to more fun, more hikes, more sunsets, more sand castles, more family togetherness and most importantly, more vacations.
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vennise on Trip Advisor
9 years ago
08/04/2013, 17:46 PM
we stayed in unit 23, the room was nice with comfortable bed, and very clean bathroom. we had some minor water issues that were quickly resolved. we would love to go again. its near shopping, casino, waterpark, and movies which we visited. tthere is also a nice pool on-site the host Keith was charming. Vennise&Keith
Anonymous on BBB
10 years ago
05/05/2013, 09:26 AM
Complaint: The purpose of my complaint is to communicate my decision to cease my relationship with this organization due to a material breach of contract and unprofessional sales tactics performed by their employees, reasons that equate to a series of valid reasons to void the contract and demand a full refund.
At the time of the sale, I was invited to arrive at the ******* ****** ******** office with the purpose of receiving a free cruise, which was explicitly offered with no purchase necessary. After listening intently to the details of a proposed sale of vacation packages, I was led to understand that the initial offer would still be honored. The organization not only failed to deliver on your initial promise, but failed to honor an additional airfare packet that was included in the sale deal. Even if the original offer is not legally enforceable as part of the original sale contract, the airfare package was a material component used by the sales staff to influence my decision. I have given ample time, several years to be exact, for Sundance Vacations to honor their promises, to no avail.
When I was originally at their offices, I was led to believe that any decision had to be made in that specific moment in time. This is a clear example of unfair sales pressure tactic that violates my rights as a consumer per the laws that govern the sale of a good or service. To add insult to injury, the salesperson used a combination of different team members to induce a response by outnumbering me and repeating the same inaccurate statement that the decision had to be done immediately with no time to think it through or allow a person of my choosing to review the conditions. A transfer of funds were requested and received, even when they were not necessary. My native language is not English and even though that was clear and evident, their sales team members failed to provide a copy of the contract in my own language or provided a translator to convey the details of the multi-year contractual obligation. This lack of consideration renders the contract void ab initio because it was a product of fraud in the factum according the definition provided in ******** law records. ******** ** ******* *** **** **** **** (5th Cir.), cert. denied sub nom. ***** ***** ***** ** *** **** **** ***** ******* *** ***** *** ******.
I am requesting a full refund and declaring my understanding that our contract is void due to the reasons previously described. I have consulted with a legal counselor and am willing to pursue, if necessary, this matter to the fullest extent of the law.
******* ****Desired Settlement: I am requesting a full refund and declaring my understanding that our contract is void due to the reasons previously described. I have consulted with a legal counselor and am willing to pursue, if necessary, this matter to the fullest extent of the law.
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
April 23, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: ******* ****, ID *******
*** ********
Thank you for your letter dated April 18, 2013 regarding a complaint that was filed by ******* ****. I was sorry to hear of *** ****’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on February 10, 2009. It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.
Since receiving your letter, a manager from our Customer Service department attempted to contact *** **** to discuss his complaint. Unfortunately the phone number that we have on file for *** **** (************) is no longer in service. *** **** also provided a daytime phone number of (************* within his complaint to the Better Business Bureau, which obviously is an invalid phone number. We emailed *** **** twice at *********************** asking that he contact us so that we can resolve his concerns. Unfortunately our attempts to reach *** **** were unsuccessful as he has not yet contacted us.
I remain confident that if given the opportunity we could assist *** **** with resolving the concerns relating to his vacation program, including the cancellation of his account. I would encourage *** **** to contact our customer service department at his earliest convenience.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at **************.
Sincerely,
Customer Service
Sundance Vacations
Anonymous on BBB
10 years ago
04/28/2013, 12:32 PM
Complaint: This is the first time ever, filing a complaint with the BBB but I am SO distraught as this company is a high pressure, misleading, sales scam. I just completed 11 months of maintenance charges and noticed they were not adjusting the final month. This caused suspicion or a red flag, so I started doing research as to checking into this company's ethics and finding this company has no ethics. The sales presentation held at its affliliate ***** ****** ** **** *** ****, was a total misrepresentation as to the word "Free" which was a nothing of a sort. My daughter and I were told by a new (we were her first) sales representative named ***, we could use a portion and only pay for the time we used - later finding you need to purchase a whole week, even if you don't use the whole week, you must pay for the whole week. This new sales representative promised this would save me money on vacations - not if I'm paying full price for a partial week. They stated ********* ********* was a lending institution and they are not even accredited but affiliated with Sundance vacations. They stated they were accredited by the BBB and that was not the case. They did not fully disclose all the details and totally misrepresented what they were trying to sell. They lied about a free vacation that everyone raised their hands stating that's why they were in attendance which turned out NOT to be true. They told us we could not resind the offer and that violates **** Revised Code 1345.01 and Chapter 109:4-3. I sent a letter of cancellation due to gross misleading, misrepresentation, theft and fraud which was responded with a call from ***** and I returned the call this evening and spoke with ****** and reiterated my cancellation and refund request. This company just really upsets me when consumers get taken avantage of.Desired Settlement: Full refund of $4,389.12 I have already paid.
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
April 10, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: **** ******, ID *******
*** *******:
Thank you for your letter dated April 10, 2013 regarding a complaint that was filed by **** ******. Please note that **** ****** is not a customer of Sundance Vacations Inc. and has not entered into a contractual agreement with our company. I would advise *** ****** to revisit the paperwork that is associated with her referenced travel package to determine the correct company that she should be dealing with in regard to her complaint.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at **************.
Sincerely,
Customer Service
Sundance Vacations
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: *******
I am rejecting this response because:
I have been in contact with several employees with Sundance/********** New Client Services and I have an agreement dated 4/11/13 from *** ******** to fully refund monies paid by me and have been in contact with ********* ******* of same company and phone number who is working on getting checks cut and mailed within 2 weeks or better. So to say, I don't have an account is not true as everyone I have spoken with, has been able to find it.
I would respectfully request to keep this complaint open until its completion of said checks as promised.
Regards,
**** ******
Business
Response:
Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
April 17, 2013
BBB of Metro Washington DC and Eastern Pennsylvania
Attn: ******* *******
4099 Birney Avenue
Moosic, PA 18507
RE: **** ******, ID *******
*** ********
Thank you for your letter dated April 17, 2013 regarding an update to the complaint that was filed by **** ******. Please note that **** ****** is not a customer of Sundance Vacations Inc. and has not entered into a contractual agreement with our company. As I had stated within my initial response, I would advise *** ****** to revisit the paperwork that is associated with her referenced travel package to determine the correct company that she should be dealing with in regard to her complaint. Based on the content of *** ******’s rejection to my initial response, she has not done this, and at this point in time still does not know the actual company that she should be referencing.
Unless *** ****** can provide the Better Business Bureau with a copy of the contractual agreement that specifically notes Sundance Vacations Inc. as the company that she has a contractual agreement with, I would request that this complaint be closed as a result of consumer error.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at **************.
Sincerely,
Customer Service
Sundance Vacations
Anonymous on BBB
10 years ago
03/19/2013, 10:19 AM
Complaint: I WAS TOLD THAT I WOULD GET A FREE VACATION FROM SUNDANCE VACATION AND WHEN I ARRIVED I WAS PRESSURED INTO GETTING A VACATION PACKAGE. NOW EVERY SINCE I HAD THAT VACTION PACKAGE, I HAVE BEEN GETTING OVERCHARGED IN PAYMENTS AND BEING HARASSED AT ALL TIMES OF THE DAY. THEY TOOK MONEY OUT OF MY BANK ACCOUNT WHENEVER THEY WANTED TO WHICH CAUSED ME TO LOSE MY BANK ACCOUNT AND ALL MY MONEY. AT THIS POINT, I'M WILLING TO TAKE THE LOSS FROM THIS COMPANY AND I JUST WANT THEM TO LEAVE ME ALONE. I HAVE A LONG WAY TO REGAIN EVERYTHING I LOST BACK AND I JUST WANT SUNDANCE VACATIONS AND *** ***** ********* OUT OF MY HAIR. I'M REALLY REGRET GETTING INVOLVED IN THIS COMPANY AND I JUST AGAIN WANT TO LET THEM KEEP WHAT THEY ALREADY GOT FROM ME AND FOR THEM TO LEAVE ME ALONE. I THANK YOU FOR YOUR TIME.Desired Settlement: JUST LET THEM KEEP ALL THE MONEY I HAVE PAID THEM TO THIS POINT AND FOR THEM TO LEAVE ME ALONE AND GET ME OUT OF MY CONTRACT WITH THEM.
Business
Response:
Sundance Vacations, Inc.
*** ******** **** *********
****** ****** ** *****
March
18, 2013
BBB
of Metro Washington DC and Eastern Pennsylvania
Attn:
******* *******
**** ****** ******
******* ** *****
RE: ****** ********* ** *******
*** ********
Thank
you for your letter dated March 11, 2013 regarding a complaint that was filed
by ****** ********. After receiving your letter a manager from our customer
service department had the opportunity to speak with *** ******** about his
complaint. During the conversation *** ******** expressed his dissatisfaction with
regard to the automated payment plan that was established for his vacation
program. We advised *** ******** that in the interest of customer service, upon
the receipt of an executed Confidential Termination and Release Agreement we
would cancel his account and release him from the contract that is associated
with his vacation program. The call ended and we sent *** ******** his Confidential
Termination and Release Agreement.
On
March 14, 2013 we received *** ********’s executed document and immediately
finalized the cancellation of his contract and account. We also initiated a
refund in the amount of $1,759.68, which *** ******** can expect to receive
within 7 to 10 business days.
We
trust this resolves the complaint and ask to be notified if it is not
considered resolved. Should you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ***************
Sincerely,
Customer
Service
Sundance
Vacations
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
Regards,
****** ********
mjkasick on Trip Advisor
12 years ago
07/15/2011, 09:38 AM
Woodfield Manor is a lovely property. Our room in the manor was beautifully decorated. The location is the best, close by to shopping, hiking, a variety of restaurants, and the casino. We didn't try the ChopHouse, maybe next time. Keith, was very friendly and helpful. I will bring my husband the next time.
Logues27 on Trip Advisor
13 years ago
11/18/2009, 13:04 PM
My husband and I stayed at Woodfield Manor this past weekend. Upon arrival, Keith, the General Manager gave us a tour of our suite providing information we would not have thought to ask. The property is beautiful and I cannot say enough about how the suite was clean and modern! The suites have a fridge, microwave, toaster, and coffee maker. This was perfect for my husband and me since we are huge coffee drinkers and having a fridge for our cream was wonderful! The Chophouse has a beautiful ambiance and the food was great! If you are a guest at the property you receive a discount! This place is in a great location too! Woodfield is not far from Crossing Outlets, the mountains, where you can go to the water park in the summer, ski in the winter, or what my husband and I did, biked and hiked. There is also horseback riding, paintballing and other activities close by, not to forget, nightlife! Keith and his wife Joanne were so friendly and helpful to us when planning our days activates. They are really sincere and by the end of our stay, we felt we were saying good-bye to people who became more than just management to us.
I am a travel manager in NYC and my job is to inspect hotels. Because of my job, I have become a huge critic when it comes to accommodation. Large or small, I always find something to criticize, however at Woodfield Manor, I could not come up with one thing! This is why I had to write this review! I highly recommend Woodfield Manor if you are looking for a great getaway whether with family, friends, or just with your partner!