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Sunset Marina Resort & Yacht Club
- Resorts
- Cancún, QR
About this business
Location details
Blvd. Kukulcan Km 5.8, Cancún, QR, 77500, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Not the place to stay for a true vacation experie. We were very unimpressed with the hotel service and staff. The hotel is part of a time share and if you don't partake in the presentation, you are treated differently. My husband and I checked out three days early and went across the street to a true resort where we were treated great! They didn't even provide a safe with the room, and when I asked the first time, they said I would get one in my room after someone checked out the next day, when it came time, they said I coul... read more
Not a quality resort My Wife and I just got back from Cancun. We went there to celebrate our 4th wedding anniversary. We had a great time In Cancun but boy do we have a story to tell! Our recommendations? STAY AWAY from he Sunset. If this is your first vacation to a “resort” you may be impressed but I have been at hotels in Karachi, Pakistan where the food, staff, rooms and facilities are an order of magnitude better than this place. Nothing about this hotel was right. It was as if the resort was 10 degrees off kilter, they ... read more
Horrible hotel don't stay there! The hotel has no beach . It's super small , the food is the worst American food I have ever tasted and the staff won't even apologize when it's the hotels mistake . I have stayed in many hotels in cancun and this one by far was the worst . Never going back !!
UMPLEASENT EXPERIENCE I requested to be switched to the Sunset Royal, because i got two levels on the room wich it was not suitable for my 85 years old mother and also it has cockroaches and I was charged $35 p/d because of the hotel switching.
インスペクション料金に騙されるな！ ホテルインスペクションをする代わりに、安い料金が提供されている。その金額を利用するとほぼ、１日中、系列のホテルに連れ回され、年間ホテル利用のパス？の購入を執拗に迫られる。極めて悪質なホテルです。
It was kind of a mess Orbs should not I repeat should not have anything to do with excursions and activities. Everything is apparently separate from the actual people who run the excursions and they had no IDEA what we payed or didn't pay for. I thankfully didn't purchase but my companion did and she went through a lot trying to book the activities that were already payed for! People were hit or miss friendly, if they felt like they were going to get something out of it. Good price for all inclusive tho. Can't beat that. But... read more
Poor poor security in hotel. When being seated for breakfast they did not ask for our room number. Waitress seated us, we left our purses at the table and we came back one minute later and they were gone. I lost debit cards and we also left a camera. Overall $1700 was stolen and my accounts were drained. Anyone could have walked into the diningroom because no room numbers were asked for at the desk. Staff seemed concerned, but we don't think they even filed a police report.
bad experience It was a really bad experience It has not beatch is lagoon only, swiming pool to small. It has only one restauran open. They forsed you to go for an orientacion for RCA or time shar, is mandatory when you are booking in this hotel. Wich I din't know, I got my all inclisive package from sat, to sat and they kicked me out on friday,17 my plane was booked until 18th. So it was bad, bad experince. I don't recomend it and is not cheap at all.
Worst hotel/ motel EVER!!! It was a disaster. Had to walk up 41 steps to fer to my roon. No eleveator at motel ( cannpt even be considered hotel$ Electricoty and water was out one evening for approx 6 hrs. Would not compensaye me at all saying they had no lower level floors and it wasnt their fault the electric went out. Unless you speak spanish, they cannot understand. Only about 10% can inderstand english, but not evem good. Wi fi only in Part pf the lobby about 10 feet of space. No beautoful water. This motel is on a lago... read more
Frequently asked questions about Sunset Marina Resort & Yacht Club
How is Sunset Marina Resort & Yacht Club rated?
Sunset Marina Resort & Yacht Club has a 4.3 star rating with 4,003 reviews.
When is Sunset Marina Resort & Yacht Club open?
Sunset Marina Resort & Yacht Club is closed now. It will open at 9:00 a.m.