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Sunset Marina Resort & Yacht Club
- Resorts
- Cancún, QR
About this business
Location details
Blvd. Kukulcan Km 5.8, Cancún, QR, 77500, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horroroso em tudo. Fuja! Pior experiência da minha vida. Não é resort. Quarto péssimo. Sujo, mal conservado, quebrado, um nojo. Não tem academia, não tem praia, não tem nada!Não recomendo para meu pior inimigo... Horrível!
DO NOT GO HERE!!!!! Oh where do I start. The hotel offers NOT FREE airport transfer. I booked a room with two beds they gave me one queen and sofa bed, I tried to argue but they didn't change my room because other once were booked already. The room smells, old everything is like falling apart. The shower head bearly works. The dining area is like a garbage can. Not many variety of food. Drink are nasty. There is no beach!!!!!!!! Be careful don't fall for it. It's a lagoon not beach, so if you want to go to the beach you woul... read more
DO NOT GO HERE The wait staff are really nice. It's the management and the facility and the front desk girl named Isabella that made our stay horrible. We had a large group (5 couples and 3 kids). We booked 5 rooms (one per couple) - all studio rooms. When we checked in, Isabella told us they were out of studios but that they can put two couples in a TWO BEDROOM presidential suite. We said ok. Turns out it was just a one bedroom suite with a living room. The living room had a pull out sofa and so they considered that one roo... read more
Hotel overbooked, sent us to a 5 star hotel with the intention of us buying a timeshare, without our knowledge.
Definately at lower end of all inclusives. Would never recommend this resort location, No beach (lagoon side) , small pool, food was very poor at best, service was very slow and unresponsive, entertainment shows were decent. Property was clean. Overall just a low end all inclusive. We just got back 1/3/17 so this is very up to date report.
Not as it seen in the pictures, only the location The hotel is old and the stuff are not willing to help, all they care is if you tip them or not, Or if you gonna participate in their timeshare presentation, once you decline, they don't like you anymore, Very basic "all inclusive " We've been to Mexico many times, all parts, We NEVER had such a bad experience like we had from this hotel, The only good thing is the location of the hotel, close to playa tortuga, and not to far from the center, STAY AWAY!!!
Mal,el hotel no tiene playa Mala,el hotel es demasiado aburido,esta lejos del centro de Cancun,no tiene playa,no ponen musica por la noche ni en loby bar ,ni en pistina,despues del show ,no hay nada que hacer,el personal,exsepto del restaurantes malisimo,el hombre que esta en la recepcion ,no se preocupo ni el minimo que el transporte con el que ibamos a volver al aeropuerto tardava mas de 20 minutos,dos veces le pedi que llame por telefono i ni caso,nos sentimos abandonados por todo el personal,jamas volvere,nunca me han tr... read more
Won't be back for sure When we arrived instead of mini-bar we found a cockroach in the empty fridge in our room. The A/C didn't work and the shower as well. Two adults and 2 kids had to share one bottle of shampoo daily. We purchased all inclusive, however every time we went to the bar, we were not greeted nicely. We were very unimpressed with the hotel service and staff.
Frequently asked questions about Sunset Marina Resort & Yacht Club
How is Sunset Marina Resort & Yacht Club rated?
Sunset Marina Resort & Yacht Club has a 4.3 star rating with 4,003 reviews.
When is Sunset Marina Resort & Yacht Club open?
Sunset Marina Resort & Yacht Club is closed now. It will open at 9:00 a.m.