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Sunset Royal Beach
- Resorts
- Cancún, QR
About this business
Location details
Km 10, Blvd. Kukulcan Lote 13-B, Punta Cancun, Zona Hotelera, Cancún, QR, 77500, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Clean room, the staff very kind
Kind of a mediocre hotel. Staff was friendly but they sometimes got frustrated with the insufficient staffing. Food was very good but the wait times to get into the restaurants were often ridiculous - an hour and 45 minutes on one occasion. The bed in our room was so bad that we requested to be moved to another room, which they did, and the bed was much better. We are Sunset resort members but had a hard time finding a place in the members only area because they don't monitor who is there and don't seem to care. Beach is bea... read more
Could not get american dollars at hotel. We could not make change as well. Make sure you bring smaller bills staff was courteous. Check out is posted for 11am but was called that morning to be out by 9pm. Our flight was later so we had to sit on n lobby longer than expected due to getting kicked out of our room at 9am.
Clean rooms and the staff!
Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.
Great time, good entertainment at the hotel. Drinks were good.
Room was noisy, and has single facial, hand, and bath towel for 2 guest, multiple requests to receive additional towel. A la carte dinning was mediocre. No menu available you had to view it from your cellphone . Seafood choices was limited to tilpia every day. Leftover from lunch served as Asian stir-fry at nite. Free water taxi was nice but did not follow the schedule. Had to wait 30 plus minutes to show up Seems understaffed at times, only had a single cook during lunch at the Marina resort outdoor dinning, had to wait 30 ... read more
Room 405 was noisy, we were exposed to the kitchen and Capriccio restaurant noises until very late at night and again early in the morning. Reception did move us to room 326 away from restaurant, but we were left stranded 2 hrs Without a room for 2 hrs because the new room was not cleaned until 430 pm. The hot water system is deficient, shower had to run for 10 minutes before getting hot water. Only 1 of the 3 hot tub had functional water jet and water temperature was lukewarm, not hot. Restaurant dinning service was very sl... read more
Frequently asked questions about Sunset Royal Beach
How is Sunset Royal Beach rated?
Sunset Royal Beach has a 4.3 star rating with 6,911 reviews.
When is Sunset Royal Beach open?
Sunset Royal Beach is closed now. It will open tomorrow at 9:00 a.m.