This profile has been claimed by the business owner or representative.
The Chateau Restaurant Andover
- Italian
- Andover, MA
About this business
Location details
131 River Rd, Andover, MA, 01810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 9:00 p.m. | |
| Tue | 11:30 a.m. to 9:00 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
We had a family gathering & I requested a private area. We were in a very lovely area. The waitress was amazing. The food was, beverages & adult beverages were excellent. We have had many family events here & I have arranged for friends to meet us at the Chateau a number of times.
Business response:
Thank you, Diane, for your wonderful review of The Chateau Restaurant Norton. We’re so glad your family gathering was such a great experience and that we could provide the private area you were hoping for. Special family events mean a lot, and we’re happy to hear the space, food, beverages, and especially your waitress all helped make the occasion memorable. It means a great deal that you continue to choose The Chateau for family celebrations and gatherings with friends. We truly appreciate your loyalty and look forward to w... read more
Good atmosphere, good food… Prices a little pricey, $100 for Chicken Parm, Chicken alfredo, coke, crown royal and a beer with a 20% tip..
Business response:
Thank you, Benjamin, for your review of The Chateau Restaurant Norton. We’re glad to hear you enjoyed the atmosphere, food, and overall experience during your visit. We also appreciate your honest feedback about pricing. We understand guests want both quality and value when dining out, especially with favorites like Chicken Parm and Chicken Alfredo. We work hard to provide generous portions, great service, and a comfortable dining experience that feels worth the visit. Thank you for taking the time to share your thoughts, an... read more
Chicken parmesan and eggplant parm were mostly breading. Toasted ravioli was tasty but mostly fried dough. Cheesecake was dense, not creamy. The best thing about the restaurant was that it wasn’t too noisy so we could talk with friends. Our waiter was pleasant but had to be reminded to bring things we’d ordered.
Business response:
Thank you, Joan, for your feedback. We’re sorry to hear your visit to The Chateau Restaurant Andover did not meet your expectations. Dishes like chicken parmesan, eggplant parm, and toasted ravioli should feel satisfying and balanced, not overly breaded or disappointing. We also understand your concerns with dessert quality and needing reminders for service during your meal. We’re glad the quieter atmosphere allowed you to enjoy time with your friends, but we know the food and overall experience should have matched that as w... read more
Everyone enjoyed our meals. The star of the night was our waitress. She was very helpful answering our special requests even checked with the kitchen. Timely service and a pleasant disposition making for an enjoyable evening
Business response:
Thank you, Steve, for your wonderful review of The Chateau Restaurant Andover. We’re so glad everyone enjoyed their meals and that your waitress helped make the evening especially memorable. Attentive, friendly service and accommodating special requests are exactly the kind of hospitality we want every guest to experience. We’ll be sure to share your kind words with our team. We truly appreciate your support and look forward to welcoming you back to The Chateau Restaurant Andover again soon.
Dinner was excellent! Our server was great until serving us the main course. She brought it to our table, asked if we needed anything then never returned until the check was due. All of our drinks were empty at that point. We might have enjoyed another half hour in the restaurant with an after dinner cocktail. Overall….excellent experience for our first visit.
Business response:
Thank you, Deborah, for your thoughtful review and for choosing The Chateau Restaurant Andover for your first visit. We’re so glad to hear you enjoyed your dinner and that your overall experience was excellent. We also appreciate your honest note about service after the main course. Attentive follow-up throughout the meal is an important part of hospitality, and we understand how that can affect the full dining experience. Your feedback is truly helpful, and we’re happy to know you still had a great first visit. We look forw... read more
We had a nice Easter dinner and our waitress went above and beyond.
Business response:
Thank you, Phoebe, for joining us for Easter at our Andover location. We’re so glad to hear you had a nice holiday dinner, and it means a lot to know your waitress went above and beyond to take care of you. That kind of service is something we take real pride in. We hope to welcome you back again soon.
Went on Easter Sunday. We sat in a booth at the bar. Lunch and service was great as always!
Business response:
Thank you, Jennifer, for spending part of your Easter Sunday with us in Andover. We’re happy to hear you enjoyed both your lunch and the service, especially in the bar area—it’s a great spot to relax and enjoy a meal. We truly appreciate your continued support and look forward to seeing you again soon.
Spencer is an excellent server. Attentive and friendly but not overbearing. It felt like he genuinely wanted us to have a nice meal & dining experience.
Business response:
Jennifer, thank you for the kind words. We’re so glad you had a great experience with Spencer - he really does a wonderful job of making guests feel comfortable and taken care of without being over the top. We’ll be sure to share this with him. We appreciate you joining us and hope to see you again soon.
My Chicken parm and linguini was warm but not hot when they were served.
Business response:
Wayne, thank you for your feedback and for dining with us. I’m sorry your chicken parm and linguini weren’t served as hot as they should have been—that’s not how those dishes are meant to be enjoyed. We appreciate you pointing it out and will be addressing it with our kitchen team. We hope you’ll give us another try soon.
Frequently asked questions about The Chateau Restaurant Andover
How is The Chateau Restaurant Andover rated?
The Chateau Restaurant Andover has a 4.1 star rating with 3,088 reviews.
When is The Chateau Restaurant Andover open?
The Chateau Restaurant Andover is closed now. It will open at 4:00 p.m.