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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Don't dine here if you are in a hurry. The food was ok. The service was very slow. It was not the fault of the waitress because there was just one person covering the bar and the floor. The girl was probably overwhelmed. Not sure if the kitchen was also short staffed but it took forever for the food to be served.
Business response:
Hi Mark, Thank you for joining us and taking the time to share your recent experience. We appreciate your patience and understanding as our hard working team copes with the staffing struggles all restaurants are facing currently. We sincerely hope you'll visit again for the 5-star experience we love to provide. - The Chateau Franklin
I made a reservation for 6 diners for a pre-Christmas celebration. Four out of six did not like their meals. The marinara sauce is gross - "tasteless" is how it was described by many. It tasted like store bought tomato sauce straight from the can that I use to make marinara sauce. It was served over the eggplant parmesan and also the combo specials, so adulterated any Italian dish ordered. The lobster, shrimp Diavolo was served with the rubbery claw meat only and my husband sent it back - they remade it with some actual lobs... read more
Took over an hour to get our food once ordered. Had to wave down the waitress to order additional drinks. Food arrived like warm. Will not dine there again.
Business response:
Hi Joyce, Thank you for dinging with us and taking the time to share your experience. We're saddened to hear your recent visit fell short during an exceptionally busy Saturday. We hope you'll grant us the opportunity to welcome you back again to provide the 5-star experience that has brought guests back to The Chateau for almost 90 years. - The Chateau Franklin
Not a fan. Servers are inattentive food is over priced for mere pasta. Carrot cake was good tho.
Business response:
Hi Dawn, Thank you for joining us and taking the time to share your thoughts. We're disappointed to hear your most recent experience was lacking. We have a dedicated and hard working team striving to bring the best to our guests at all time, as we have for close to 90 years. We hope to have the opportunity to welcome you back in the future for the 5-star dining experience we love to provide to our guests. - The Chateau Franklin
Wait staff was great but was told the cook burned something and they were cooking something over. When all the food came out 3 out of the 4 meals were cold.
Music was loud hip hop type. Terrible Went for a relaxing dinner. Waiter was great but a little overwhelmed with his job load. Food was disappointing. We’ve been there before but won’t go again anytime soon. Host gave us one menu for two people. We had to go back for another menu. 👎👎👎
Just tasted like everything was frozen and reheated to serve. Won’t be coming back.
The food was horrible. Our waitress was rude. It wasn’t an enjoyable experience.
Was my adult son's birthday, we had a party of 7. 4 at one table and 3 at the table next to use due to COVID Restrictions. Food was very good, unfortunately service was terrible. Examples: Waitress kept serving tables all around us, never once stopped by to check on us, and we had to repeatedly shout her name in order to get her attention for drinks, etc. we ended up only getting two drinks, due to being completely ignored. When we'd mention it to her, she kept blaming the bartender, even though the tables around us did not ... read more
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 868 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.