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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Ordered Trio of chx.parm, toasted ravioli, fettuccine alfredo-Sat lunch menu Fettuccine dry, clumped together, ravioli overly toasted minimal sauce, cool. Chxparm fair
I have been to many of the Chateaux Restaurants with nothing but great food and service. The Franklin location however was a severe disappointment. Our waitress, Melissa, showed up over 10 minutes after we were seated. She then started off by telling us she hadn't slept for over 30 hours. It was then another 20 minutes before we received water. After we ordered, and another long wait, our soups and salads arrived about 2 minutes before the main corse. Barely enough time to pick up a fork. Broccoli was cold, roasted potatoes ... read more
They missed our kids pizza due to some miscommunication between the teams and have to wait for 15 to 20 mins. Though they taken out the cost , it spoiled our dinning experience.
Business response:
Thank you for taking the time to review your recent experience at The Chateau. We apologize that due to miscommunication, we failed to deliver on providing the best experience possible and we're sorry that the flow of your meal was disrupted as a result. We understand how important it is that our customers receive their orders in a timely manner, and how this can affect dining experiences. We strive to ensure this happens for each of our customers every visit, so we take any feedback like yours seriously. On behalf of the st... read more
Food came out too quickly and was not hot. We didn’t get our drinks until halfway thru our meal. Overall the food was meh. We won’t be going back anytime soon. Sadly disappointed.
Business response:
Thank you for taking the time to review your dining experience at The Chateau. We apologize that your food wasn't served at an optimal temperature and that you didn't receive your drinks until halfway through your meal. We take feedback of this kind seriously and appreciate it as a learning opportunity. Please accept our apology for falling short of meeting our standards of excellence, we strive to always give guests the best dining experience possible. We hope you will consider giving us another chance in the future to demo... read more
Food was horrible will never go again. Service was okay
Business response:
Hi Hads, thank you for choosing the Chateau Franklin for your dining experience. We apologize that our food did not meet your expectations on this occasion. Although it appears that our service was okay, we understand how food plays a role in adding to the overall experience. We take feedback such as yours seriously and will use it to review and improve upon our offerings. We hope you will choose to give us a second chance if opportunity arises--our team takes tremendous pride in providing our guests with an unforgettable di... read more
Food was incredibly slow and not great when it finally arrived.
Business response:
The Chateau family of restaurants has always maintained a high standard of commitment to quality and value as well as a deep concern for our Guests' well being. Feedback from you lets us know how we're doing. Please let us hear back from you. We consider all comments seriously as we value your patronage.
Food was incredibly slow and not great when it finally arrived.
Business response:
The Chateau family of restaurants has always maintained a high standard of commitment to quality and value as well as a deep concern for our Guests' well being. Feedback from you lets us know how we're doing. Please let us hear back from you. We consider all comments seriously as we value your patronage.
Overpriced, anything besides a sandwich or small pizza is $20+. Waitress wasn’t great, biggest complaint was she put a very very hot plate of Mac and cheese down right in front of my 19 month old daughter and didn’t say anything just went in her business. Could have been very bad. The Rome restaurant nearby is more mom and pop shop but same food quality and cheaper prices
5/ 27 6pm I got the trio of chicken parm, lasagna, and Alfredo. The red sauce tasted good, however the chicken was rubbery, the lasagna was chewy along the edges, and the Alfredo sauce was not creamy and was tasteless. Maybe the food was made the day before or it must have been under a heat lamp far too long before it was served. The waitress was nice and asked if I wanted a manager but I declined, paid for the meal, and learned a lesson to never go back unless it's for the Italian Mai Tai because that was good!
Business response:
Hi Michael, Thank you for dining with us and taking the time to share your recent experience. We do apologize as this is not the typical experience for our guests. We do wish you had let our team speak with you during your visit and we hope that you'll grant us another try to show you our best. Thank you again for sharing and we look forward to the chance to overlay this experience with a new on. - The Chateau Franklin
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 3.9 star rating with 945 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.