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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Wasn't great. Ordered an app that didn't come. Food came and the excuse is that red sauce meals come out fast and frying takes time. That the calamari would be out soon. We said no, we didn't want it. The server was attentive, young, and not very good at timing. No need to rush back. Their focus on their famous toasted ravioli (which aren't very good from past dinings), needs to change to focused on all the food.
Business response:
Thank you for your feedback, Justin. We appreciate your patience and support as we actively hire and train our staff to meet the high demands of the weekends. We sincerely hope you'll give us another chance to overlay your recent experience with a much improved one. - The Chateau Franklin
Long Wait....waiter looked like he had too many tables....food came out cold and some of the order was not correct..
Business response:
Hi Tim, We're sincerely sorry to hear about your visit during an exceptionally busy Saturday. We appreciate your recommendation as you know this is NOT the normal experience with us. We look forward to the chance to welcome you again in the future for the 5-star service and cuisine you know and love. - The Chateau Franklin
We love coming here. The bread was stale which was very disappointing. The salad was good. My chicken parm was slightly warm. It was a Friday night at 6pm which we thought since you open at 4 everything would be fresh.
Business response:
Thank you for joining us, Joanne. We are saddened to hear of your disappointing experience - but are grateful you know this isn't our normal. We do apologize for your dissatisfaction & appreciate you sharing your experience. Feedback like yours helps us address issues head on & work with our team to provide the best possible to our guests at all times. We look forward to your next visit to have the opportunity to overlay this experience with the 5-star one you know! - The Chateau Franklin
Don't dine here if you are in a hurry. The food was ok. The service was very slow. It was not the fault of the waitress because there was just one person covering the bar and the floor. The girl was probably overwhelmed. Not sure if the kitchen was also short staffed but it took forever for the food to be served.
Business response:
Hi Mark, Thank you for joining us and taking the time to share your recent experience. We appreciate your patience and understanding as our hard working team copes with the staffing struggles all restaurants are facing currently. We sincerely hope you'll visit again for the 5-star experience we love to provide. - The Chateau Franklin
I made a reservation for 6 diners for a pre-Christmas celebration. Four out of six did not like their meals. The marinara sauce is gross - "tasteless" is how it was described by many. It tasted like store bought tomato sauce straight from the can that I use to make marinara sauce. It was served over the eggplant parmesan and also the combo specials, so adulterated any Italian dish ordered. The lobster, shrimp Diavolo was served with the rubbery claw meat only and my husband sent it back - they remade it with some actual lobs... read more
Took over an hour to get our food once ordered. Had to wave down the waitress to order additional drinks. Food arrived like warm. Will not dine there again.
Business response:
Hi Joyce, Thank you for dinging with us and taking the time to share your experience. We're saddened to hear your recent visit fell short during an exceptionally busy Saturday. We hope you'll grant us the opportunity to welcome you back again to provide the 5-star experience that has brought guests back to The Chateau for almost 90 years. - The Chateau Franklin
Not a fan. Servers are inattentive food is over priced for mere pasta. Carrot cake was good tho.
Business response:
Hi Dawn, Thank you for joining us and taking the time to share your thoughts. We're disappointed to hear your most recent experience was lacking. We have a dedicated and hard working team striving to bring the best to our guests at all time, as we have for close to 90 years. We hope to have the opportunity to welcome you back in the future for the 5-star dining experience we love to provide to our guests. - The Chateau Franklin
Wait staff was great but was told the cook burned something and they were cooking something over. When all the food came out 3 out of the 4 meals were cold.
Music was loud hip hop type. Terrible Went for a relaxing dinner. Waiter was great but a little overwhelmed with his job load. Food was disappointing. We’ve been there before but won’t go again anytime soon. Host gave us one menu for two people. We had to go back for another menu. 👎👎👎
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 3.9 star rating with 931 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is open now. It will close at 9:30 p.m.