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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
The food is great, but, it appears they are still ironing out the kinks. Our first experience was with a takeout order - two sandwiches one with salad, one with slaw and a french onion soup. They forgot to bag the slaw and soup. Ugh. We had dinner with friends there recently and my friend is gluten sensitive. At first we were impressed they seemed to go out of their way to let us know that the manager would deliver hers personally. Pretty cool. Well, he didn't. She got a gluten dinner. They substituted very quickly, and than... read more
Overall this was a very good experience. The only drawback is that they were very crowded with guests waiting everywhere. We had a 5:15 reservation and were seated at 5:30. Hostess was overwhelmed and not congenial at all. Service once seated was excellent - efficient and personable. Food was excellent.
The entree’s were fantastic and very flavorful. The reason why the 4 stars is the dessert Wasn’t enjoyable, tasted stale and was missing something. (Cheesecake and cannoli )
We had made reservations for a large party a week in advance. We still waited about a half hour to be seated. Once we were, our waitress seemed to have too many tables. We had to wait long periods of time before being able to place an extra drink order or between appetizers and ordering. They were very busy but should accommodate for that on a Saturday night. Overall the food was good and the restaurant was nicely done but don't expect to get in and out quickly.
Great place to eat! Our waitress was fabulous. We had a good time and the food was delicious.
This was our Valentine's dinner, we wanted to go somewhere new. Unfortunately, this restaurant missed the mark of being edible. My wife sent her entire meal back because it wasn't seasoned did not taste like chicken picatta and seems to have jarred gravy microwaved and just thrown on top. Our fried calamari appetizer was soggy, luke warm, and extremely rubbery as though it was also microwaved. Then we have my meal. I had the swordfish with a baked potato. My potato was so firm I had trouble cutting it open, and had to mash i... read more
Business response:
Michael, we’ve read both of your reviews and understand how disappointed you were with your Valentine’s dinner at our Franklin location. A night like that should feel special, and it’s clear your experience with the chicken piccata, calamari, and swordfish fell well short of expectations. Having to send multiple dishes back and still leaving unsatisfied would frustrate anyone. We also take concerns about food quality and preparation very seriously. We’ve shared your detailed feedback with the Franklin team for review. While ... read more
Our Waiter was young and seemed new. He Kept forgetting everything yet NO ONE WAS THERE really, It was A Monday at 6:00. Had to ask a few times for things. Never brought me SweetNLow asked twice Seafood Trio was Not good. at best OK i didn't get sick. Served with NO Sdes, Zero, Dinners served with white breade not Italia , No Salad, No Cole SLAW, No Vegetable ....Nothing ...so "not much food" for $28: "Small" bay scallops like 5-6, 2 TWO "Small" Shrimps, menu stated Stuffed Shrimp, more like bread crumbs just sprinkled over ... read more
Business response:
Thanks for your honest review, Ken. We’re really sorry to hear that this visit didn’t reflect the consistency you’ve come to expect from us over the years. It’s clear we missed the mark—both in terms of service and the seafood dish you ordered—and we appreciate you taking the time to explain what went wrong. Your loyalty means a lot, and we’re disappointed to hear this experience let you down. We’ll be sure to share your feedback with our team so we can address it and do better moving forward.
Service was really poor - over 2 hours for a simple dinner for 4 without appetizers…
Business response:
Thanks for dining with us, Sean, and for taking the time to leave a review. While we’re glad you enjoyed the meal overall, we’re truly sorry the pacing of service didn’t meet expectations. That’s not the standard we aim for, and we’ll be sure to share your comments with our team in Franklin so we can do better. We appreciate your patience and hope to welcome you back for a smoother experience.
My second time here I was not impressed, I expected higher quality for a place that requires reservations. I don’t know if the dishwasher wasn’t working but everything was dirty, the server did replace. My first experience was good but seems lately after COVID happened these places are struggling to return back to their normal ways.
Business response:
Hi Judi, we appreciate you giving us another try and are sorry to hear that your recent visit didn’t meet expectations. We strive to provide a high-quality experience and will share your feedback with our team. We’re glad your server was able to assist, and we hope you might consider visiting again in the future.
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 910 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open tomorrow at 11:30 a.m.