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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Service was really poor - over 2 hours for a simple dinner for 4 without appetizers…
Business response:
Thanks for dining with us, Sean, and for taking the time to leave a review. While we’re glad you enjoyed the meal overall, we’re truly sorry the pacing of service didn’t meet expectations. That’s not the standard we aim for, and we’ll be sure to share your comments with our team in Franklin so we can do better. We appreciate your patience and hope to welcome you back for a smoother experience.
My second time here I was not impressed, I expected higher quality for a place that requires reservations. I don’t know if the dishwasher wasn’t working but everything was dirty, the server did replace. My first experience was good but seems lately after COVID happened these places are struggling to return back to their normal ways.
Business response:
Hi Judi, we appreciate you giving us another try and are sorry to hear that your recent visit didn’t meet expectations. We strive to provide a high-quality experience and will share your feedback with our team. We’re glad your server was able to assist, and we hope you might consider visiting again in the future.
Always understaffed, hostess was clearing tables , everything was slow
Business response:
Thank you for sharing your experience, Brendan. We recognize that staffing challenges can impact the dining experience, and we’re actively working on solutions to address this. We appreciate your patience and hope to provide faster service during your next visit.
It was very poor service and the food wasn’t as good as it should have been. Disappointed and it was my daughter’s birthday!
Business response:
Julie, we’re deeply sorry to hear that your daughter’s birthday celebration didn’t live up to expectations. Special occasions deserve to feel extraordinary, and we regret that wasn’t the case. Your feedback is taken seriously, and we’ll work to improve in both service and food quality. We hope to have the opportunity to make it up to you in the future.
Ordered Trio of chx.parm, toasted ravioli, fettuccine alfredo-Sat lunch menu Fettuccine dry, clumped together, ravioli overly toasted minimal sauce, cool. Chxparm fair
I have been to many of the Chateaux Restaurants with nothing but great food and service. The Franklin location however was a severe disappointment. Our waitress, Melissa, showed up over 10 minutes after we were seated. She then started off by telling us she hadn't slept for over 30 hours. It was then another 20 minutes before we received water. After we ordered, and another long wait, our soups and salads arrived about 2 minutes before the main corse. Barely enough time to pick up a fork. Broccoli was cold, roasted potatoes ... read more
They missed our kids pizza due to some miscommunication between the teams and have to wait for 15 to 20 mins. Though they taken out the cost , it spoiled our dinning experience.
Business response:
Thank you for taking the time to review your recent experience at The Chateau. We apologize that due to miscommunication, we failed to deliver on providing the best experience possible and we're sorry that the flow of your meal was disrupted as a result. We understand how important it is that our customers receive their orders in a timely manner, and how this can affect dining experiences. We strive to ensure this happens for each of our customers every visit, so we take any feedback like yours seriously. On behalf of the st... read more
Food came out too quickly and was not hot. We didn’t get our drinks until halfway thru our meal. Overall the food was meh. We won’t be going back anytime soon. Sadly disappointed.
Business response:
Thank you for taking the time to review your dining experience at The Chateau. We apologize that your food wasn't served at an optimal temperature and that you didn't receive your drinks until halfway through your meal. We take feedback of this kind seriously and appreciate it as a learning opportunity. Please accept our apology for falling short of meeting our standards of excellence, we strive to always give guests the best dining experience possible. We hope you will consider giving us another chance in the future to demo... read more
Food was horrible will never go again. Service was okay
Business response:
Hi Hads, thank you for choosing the Chateau Franklin for your dining experience. We apologize that our food did not meet your expectations on this occasion. Although it appears that our service was okay, we understand how food plays a role in adding to the overall experience. We take feedback such as yours seriously and will use it to review and improve upon our offerings. We hope you will choose to give us a second chance if opportunity arises--our team takes tremendous pride in providing our guests with an unforgettable di... read more
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 868 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.