This profile has been claimed by the business owner or representative.
The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Great place to eat! Our waitress was fabulous. We had a good time and the food was delicious.
This was our Valentine's dinner, we wanted to go somewhere new. Unfortunately, this restaurant missed the mark of being edible. My wife sent her entire meal back because it wasn't seasoned did not taste like chicken picatta and seems to have jarred gravy microwaved and just thrown on top. Our fried calamari appetizer was soggy, luke warm, and extremely rubbery as though it was also microwaved. Then we have my meal. I had the swordfish with a baked potato. My potato was so firm I had trouble cutting it open, and had to mash i... read more
Business response:
Michael, we’ve read both of your reviews and understand how disappointed you were with your Valentine’s dinner at our Franklin location. A night like that should feel special, and it’s clear your experience with the chicken piccata, calamari, and swordfish fell well short of expectations. Having to send multiple dishes back and still leaving unsatisfied would frustrate anyone. We also take concerns about food quality and preparation very seriously. We’ve shared your detailed feedback with the Franklin team for review. While ... read more
Our Waiter was young and seemed new. He Kept forgetting everything yet NO ONE WAS THERE really, It was A Monday at 6:00. Had to ask a few times for things. Never brought me SweetNLow asked twice Seafood Trio was Not good. at best OK i didn't get sick. Served with NO Sdes, Zero, Dinners served with white breade not Italia , No Salad, No Cole SLAW, No Vegetable ....Nothing ...so "not much food" for $28: "Small" bay scallops like 5-6, 2 TWO "Small" Shrimps, menu stated Stuffed Shrimp, more like bread crumbs just sprinkled over ... read more
Business response:
Thanks for your honest review, Ken. We’re really sorry to hear that this visit didn’t reflect the consistency you’ve come to expect from us over the years. It’s clear we missed the mark—both in terms of service and the seafood dish you ordered—and we appreciate you taking the time to explain what went wrong. Your loyalty means a lot, and we’re disappointed to hear this experience let you down. We’ll be sure to share your feedback with our team so we can address it and do better moving forward.
Service was really poor - over 2 hours for a simple dinner for 4 without appetizers…
Business response:
Thanks for dining with us, Sean, and for taking the time to leave a review. While we’re glad you enjoyed the meal overall, we’re truly sorry the pacing of service didn’t meet expectations. That’s not the standard we aim for, and we’ll be sure to share your comments with our team in Franklin so we can do better. We appreciate your patience and hope to welcome you back for a smoother experience.
My second time here I was not impressed, I expected higher quality for a place that requires reservations. I don’t know if the dishwasher wasn’t working but everything was dirty, the server did replace. My first experience was good but seems lately after COVID happened these places are struggling to return back to their normal ways.
Business response:
Hi Judi, we appreciate you giving us another try and are sorry to hear that your recent visit didn’t meet expectations. We strive to provide a high-quality experience and will share your feedback with our team. We’re glad your server was able to assist, and we hope you might consider visiting again in the future.
Always understaffed, hostess was clearing tables , everything was slow
Business response:
Thank you for sharing your experience, Brendan. We recognize that staffing challenges can impact the dining experience, and we’re actively working on solutions to address this. We appreciate your patience and hope to provide faster service during your next visit.
It was very poor service and the food wasn’t as good as it should have been. Disappointed and it was my daughter’s birthday!
Business response:
Julie, we’re deeply sorry to hear that your daughter’s birthday celebration didn’t live up to expectations. Special occasions deserve to feel extraordinary, and we regret that wasn’t the case. Your feedback is taken seriously, and we’ll work to improve in both service and food quality. We hope to have the opportunity to make it up to you in the future.
Ordered Trio of chx.parm, toasted ravioli, fettuccine alfredo-Sat lunch menu Fettuccine dry, clumped together, ravioli overly toasted minimal sauce, cool. Chxparm fair
I have been to many of the Chateaux Restaurants with nothing but great food and service. The Franklin location however was a severe disappointment. Our waitress, Melissa, showed up over 10 minutes after we were seated. She then started off by telling us she hadn't slept for over 30 hours. It was then another 20 minutes before we received water. After we ordered, and another long wait, our soups and salads arrived about 2 minutes before the main corse. Barely enough time to pick up a fork. Broccoli was cold, roasted potatoes ... read more
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 3.9 star rating with 931 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is open now. It will close at 9:30 p.m.