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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Food was incredibly slow and not great when it finally arrived.
Business response:
The Chateau family of restaurants has always maintained a high standard of commitment to quality and value as well as a deep concern for our Guests' well being. Feedback from you lets us know how we're doing. Please let us hear back from you. We consider all comments seriously as we value your patronage.
Food was incredibly slow and not great when it finally arrived.
Business response:
The Chateau family of restaurants has always maintained a high standard of commitment to quality and value as well as a deep concern for our Guests' well being. Feedback from you lets us know how we're doing. Please let us hear back from you. We consider all comments seriously as we value your patronage.
Overpriced, anything besides a sandwich or small pizza is $20+. Waitress wasn’t great, biggest complaint was she put a very very hot plate of Mac and cheese down right in front of my 19 month old daughter and didn’t say anything just went in her business. Could have been very bad. The Rome restaurant nearby is more mom and pop shop but same food quality and cheaper prices
5/ 27 6pm I got the trio of chicken parm, lasagna, and Alfredo. The red sauce tasted good, however the chicken was rubbery, the lasagna was chewy along the edges, and the Alfredo sauce was not creamy and was tasteless. Maybe the food was made the day before or it must have been under a heat lamp far too long before it was served. The waitress was nice and asked if I wanted a manager but I declined, paid for the meal, and learned a lesson to never go back unless it's for the Italian Mai Tai because that was good!
Business response:
Hi Michael, Thank you for dining with us and taking the time to share your recent experience. We do apologize as this is not the typical experience for our guests. We do wish you had let our team speak with you during your visit and we hope that you'll grant us another try to show you our best. Thank you again for sharing and we look forward to the chance to overlay this experience with a new on. - The Chateau Franklin
We had a reservation on Mother’s Day for 4:15pm. We arrived on time but were told “our “ table was not ready but the party was finishing up. After about 15 minutes we were offered a high table but we declined. Another 10 minutes passed so we asked if we could have one of the tables reserved for 6pm. The manager hesitated but finally agreed. He was not very friendly and unapologetic. Very poorly managed restaurant. The food was terrible and I would not recommend this restaurant to anyone! Spent $140.00 and wasted our time snd... read more
Bad service, only tipped 20% because feel guilty. Never asked how anything was. Food was burnt. Got orange mush with cinnamin for squash and powdered mashed potatoes...my fault for not asking enough questions. Salad and appetizer were good. Bread was OK. Drink wasnt as good as hoped.
Wasn't great. Ordered an app that didn't come. Food came and the excuse is that red sauce meals come out fast and frying takes time. That the calamari would be out soon. We said no, we didn't want it. The server was attentive, young, and not very good at timing. No need to rush back. Their focus on their famous toasted ravioli (which aren't very good from past dinings), needs to change to focused on all the food.
Business response:
Thank you for your feedback, Justin. We appreciate your patience and support as we actively hire and train our staff to meet the high demands of the weekends. We sincerely hope you'll give us another chance to overlay your recent experience with a much improved one. - The Chateau Franklin
Long Wait....waiter looked like he had too many tables....food came out cold and some of the order was not correct..
Business response:
Hi Tim, We're sincerely sorry to hear about your visit during an exceptionally busy Saturday. We appreciate your recommendation as you know this is NOT the normal experience with us. We look forward to the chance to welcome you again in the future for the 5-star service and cuisine you know and love. - The Chateau Franklin
We love coming here. The bread was stale which was very disappointing. The salad was good. My chicken parm was slightly warm. It was a Friday night at 6pm which we thought since you open at 4 everything would be fresh.
Business response:
Thank you for joining us, Joanne. We are saddened to hear of your disappointing experience - but are grateful you know this isn't our normal. We do apologize for your dissatisfaction & appreciate you sharing your experience. Feedback like yours helps us address issues head on & work with our team to provide the best possible to our guests at all times. We look forward to your next visit to have the opportunity to overlay this experience with the 5-star one you know! - The Chateau Franklin
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 868 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.