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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Good food, good service. Our server, Alexis, was fantastic !
Business response:
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the food and service, and it's especially heartening to know that Alexis provided exceptional care for your party, especially in regard to food allergies. Ensuring the safety and comfort of all our guests, particularly those with dietary restrictions, is a top priority at The Chateau. We're proud of Alexis for her thorough and thoughtful service, and we'll be sure to pass on your kind words to her. We look forward to welcoming you... read more
Always consistent delicious food. Very fresh and tasty. We are never disappointed after eating here!
Business response:
PALI, thank you for the glowing 5-star review! We're delighted to know that you consistently find our food delicious and fresh at our Franklin location. It's wonderful to hear that we've been able to meet your expectations each time. Your continued satisfaction and never being disappointed are what we strive for at The Chateau. We look forward to many more opportunities to serve you great meals!
Excellent food 😋 👍 😀 👏 😍 😋 👍 😀 👏 😍 😋 👍
Business response:
Five stars! We're over the moon. Thank you for dining with us at The Chateau. Your support is truly appreciated.
Not our first time at the Chateau in Franklin. Food was good - looks like they added some items (chicken and veal marsala, for instance), which is nice. I'm imagining they were understaffed at our visit. It took a while to sit down, despite the restaurant being only partially full with open tables scattered. Wait staff were friendly and tried their best. We'll return again at some point.
Business response:
Thank you, Paul, for your continued patronage of The Chateau in Franklin and for taking the time to share your recent experience. We're glad to hear that you enjoyed the new additions to our menu, like the chicken and veal marsala. We apologize for any delays you experienced during your visit; indeed, it was an unusually challenging night for our team. We greatly appreciate your understanding and recognition of our staff's efforts. It means a lot to us. We look forward to welcoming you back again soon for an experience that ... read more
Food was great, our server was attentive and checked in frequently - the only negative was how slow the bar was. We were seated where we could see the bar and it took nearly 15 minutes to get drinks - server apologized that the bar was backed up but we could clearly see the two bartenders wiping the bar, cleaning glasses and chatting with each other even though our drinks weren’t being made. Would be 5 stars if the bar was more efficient
Business response:
Thank you for taking the time to visit The Chateau, Christopher. We appreciate your candor and value your feedback. We are glad to see you enjoyed the food at The Chateau, however we apologize that our bar service was not up to our desired standards. We understand the importance of getting drinks quickly and have worked with our bar staff to ensure that everyone receives their drinks in a timely manner. We thank you for bringing this issue to our attention and assure you it will be addressed in the near future so that all of... read more
The server was very nice, friendly and polite. However, I wonder if they may need more training. I had to ask for dishes to be removed twice, and for more water. Empty dishes sat while we were asking for the next thing. Service was slow, which for us was fine as we wanted time to talk and were not rushed. While we did not want to be rushed, I would have liked dishes cleared and water attended to. Food was very good and all staff we interacted with were upbeat and polite.
Business response:
Thank you for your recent visit to the Chateau, Catherine. We are delighted to hear that you and your guests found our food very good and that all of our team members were polite and upbeat. We strive towards excellence in all aspects of hospitality from start to finish, so we apologize if greater attentiveness was needed during your visit. We’d love to have you back soon so we can show you exactly what kind of service we strive for. Thanks again for taking the time out of your schedule to review us – we hope to see you soon... read more
Chicken Marsala was a bit saucy. Chicken Francese, Chicken Supreme and Chicken/Broccoli/Ziti were all good.
Business response:
Hello LikesBoston, thanks so much for leaving us a review and taking the time to share your experience with us. We appreciate your feedback. We're so pleased you enjoyed the Chicken Francese, Chicken Supreme and Chicken/Broccoli/Ziti dishes! Thank you for mentioning them in your review. We'll looking into making sure our Chicken Marsala is prepared with just the right amount of sauce to meet everyone's satisfaction. Once again, thank you for your honest assessment and we hope to see you again at The Chateau!
Good experience. Would return there again for another meal.
Business response:
BT100, thank you for taking the time to review your experience with us at The Chateau. We are delighted to hear that you had a good experience and that you would consider returning for another meal. Your feedback means a lot to us and we appreciate it as it helps us continue striving to offer great experiences for all our guests. We look forward to seeing you again soon!
Pizza was undercooked and had too much cheese. The side salad was a great deal, large size and fresh.
Business response:
Thank you for visiting The Chateau Franklin, ELF1517. We appreciate your feedback and are sorry to hear that our pizza was under-cooked and had too much cheese. Our goal is to make sure all of our customers feel welcomed at our restaurant and receive the best meal possible. We're so glad that you enjoyed the side salad we served with your meal. We strive to ensure all ingredients are fresh and served to perfection. As always, customer satisfaction is our top priority. Again, thank you for letting us know about your experienc... read more
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 876 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 4:00 p.m.