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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Standard, stable and reliable Italian. Always a good bet
Business response:
James, thank you for the 4-star review! We're glad to hear that you find The Chateau to be a reliable spot for Italian cuisine and that we're always a good bet for a satisfying meal. We pride ourselves on providing consistent quality and service, and it's rewarding to know that we're meeting your expectations. We look forward to your next visit and hope to continue being your go-to place for Italian dining!
Great food and Molly (?) provided excellent service. Checked on us multiple times & very attentive.
Business response:
Bruce, thank you for the fantastic 5-star review of your experience at our Franklin location! We're thrilled to hear that you enjoyed the great food and that Molly provided excellent service. Her attentiveness and dedication to ensuring you were well taken care of are exactly what we strive for at The Chateau. We'll be sure to pass along your kind words to her and the rest of the team. We appreciate your recognition of Molly's efforts and look forward to welcoming you back soon for another outstanding dining experience!
Perfect place for dinner. Service was great and food delicious. Best spinach salad around.
Business response:
Grazie for the stars! Your support means the world to our family here at The Chateau. We can't wait to welcome you back.
Good food, good service. Our server, Alexis, was fantastic !
Business response:
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the food and service, and it's especially heartening to know that Alexis provided exceptional care for your party, especially in regard to food allergies. Ensuring the safety and comfort of all our guests, particularly those with dietary restrictions, is a top priority at The Chateau. We're proud of Alexis for her thorough and thoughtful service, and we'll be sure to pass on your kind words to her. We look forward to welcoming you... read more
Always consistent delicious food. Very fresh and tasty. We are never disappointed after eating here!
Business response:
PALI, thank you for the glowing 5-star review! We're delighted to know that you consistently find our food delicious and fresh at our Franklin location. It's wonderful to hear that we've been able to meet your expectations each time. Your continued satisfaction and never being disappointed are what we strive for at The Chateau. We look forward to many more opportunities to serve you great meals!
Excellent food 😋 👍 😀 👏 😍 😋 👍 😀 👏 😍 😋 👍
Business response:
Five stars! We're over the moon. Thank you for dining with us at The Chateau. Your support is truly appreciated.
Not our first time at the Chateau in Franklin. Food was good - looks like they added some items (chicken and veal marsala, for instance), which is nice. I'm imagining they were understaffed at our visit. It took a while to sit down, despite the restaurant being only partially full with open tables scattered. Wait staff were friendly and tried their best. We'll return again at some point.
Business response:
Thank you, Paul, for your continued patronage of The Chateau in Franklin and for taking the time to share your recent experience. We're glad to hear that you enjoyed the new additions to our menu, like the chicken and veal marsala. We apologize for any delays you experienced during your visit; indeed, it was an unusually challenging night for our team. We greatly appreciate your understanding and recognition of our staff's efforts. It means a lot to us. We look forward to welcoming you back again soon for an experience that ... read more
Food was great, our server was attentive and checked in frequently - the only negative was how slow the bar was. We were seated where we could see the bar and it took nearly 15 minutes to get drinks - server apologized that the bar was backed up but we could clearly see the two bartenders wiping the bar, cleaning glasses and chatting with each other even though our drinks weren’t being made. Would be 5 stars if the bar was more efficient
Business response:
Thank you for taking the time to visit The Chateau, Christopher. We appreciate your candor and value your feedback. We are glad to see you enjoyed the food at The Chateau, however we apologize that our bar service was not up to our desired standards. We understand the importance of getting drinks quickly and have worked with our bar staff to ensure that everyone receives their drinks in a timely manner. We thank you for bringing this issue to our attention and assure you it will be addressed in the near future so that all of... read more
The server was very nice, friendly and polite. However, I wonder if they may need more training. I had to ask for dishes to be removed twice, and for more water. Empty dishes sat while we were asking for the next thing. Service was slow, which for us was fine as we wanted time to talk and were not rushed. While we did not want to be rushed, I would have liked dishes cleared and water attended to. Food was very good and all staff we interacted with were upbeat and polite.
Business response:
Thank you for your recent visit to the Chateau, Catherine. We are delighted to hear that you and your guests found our food very good and that all of our team members were polite and upbeat. We strive towards excellence in all aspects of hospitality from start to finish, so we apologize if greater attentiveness was needed during your visit. We’d love to have you back soon so we can show you exactly what kind of service we strive for. Thanks again for taking the time out of your schedule to review us – we hope to see you soon... read more
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 891 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.