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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
The service was great. From the greeting to our waitress was friendly and very conscientious. The food was good, not great. The meals were not really flavorful. My whole clams were dry and not strong flavored. My wife's butterfly shrimp were kind of flat too. All in all, the visit was good and the food average. The atmosphere was good for conversation but the air was cool, so we were a little uncomfortable.
Business response:
Thank you for your feedback, Cameron. We’re glad you enjoyed the friendly and attentive service at The Chateau Franklin—that’s the kind of hospitality we strive for. We’re sorry to hear the food didn’t quite meet expectations, as we take pride in serving flavorful, high-quality meals. Your input is valuable, and we’ll share it with our kitchen team to ensure we’re delivering the best experience possible. We appreciate your support and hope to welcome you back for a more satisfying meal in the future!
We had Erik as our server. He was outstanding. He definitely went above and beyond what we needed from him. The food was great. I wish they had better plating for entrees. It seemed a bit out of date. Bread was delicious! Overall a great date night.
Business response:
Thank you for the wonderful review, Maureen! We’re thrilled to hear Erik provided outstanding service and made your date night special. It’s great to know you enjoyed the food and bread, too! We appreciate your feedback about the plating and will keep it in mind as we continue to improve. Looking forward to welcoming you back for another great night soon!
Overall had a very good experience. First time at this location. Will return
Business response:
Ray, we’re so pleased you had a great first experience at The Chateau Franklin! Your feedback means a lot to us, and we’re excited to hear you’ll be returning. We’ll have another delicious meal waiting for you soon!
Good old fashion Italian food served simple and good.
Business response:
Mark, thank you for your kind words about The Chateau Franklin! We’re delighted to hear you enjoyed our classic Italian dishes served with simplicity and great taste. We look forward to welcoming you back for more delicious meals!
Good was fair nothing great but not horrible either
Business response:
Thank you for your review, Rick. While we’re glad you found the food satisfactory, we aim to provide meals that are truly memorable. Your comments will help us work towards delivering a better dining experience.
Our server was great (unfortunately I can't remember her name).
We had a wonderful time at the Chateau in Franklin, MA
Business response:
Thank you for dining with us, Tony! We're thrilled that you had a wonderful time and that Shanay made your evening enjoyable. We’ll be sure to share your compliments with her and look forward to welcoming you back.
Ate a late lunch early dinner at 3 pm. Clearly they did not have enough staff as one waitress was trying to cover all tables. It was over 10 minutes from when we sat down till someone came over. After that the service was just ok
I sat at the bar before my party arrived. The bartender gave me (2) drinks that were made improperly. I spoke to her about this and evidently the lines into the bar soda gin had been mixed between tonic water and ginger ale. My party arrives and we were seated for dinner. My invoice numbers are: 0073 0083
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 3.9 star rating with 934 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.