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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Food was great, our server was attentive and checked in frequently - the only negative was how slow the bar was. We were seated where we could see the bar and it took nearly 15 minutes to get drinks - server apologized that the bar was backed up but we could clearly see the two bartenders wiping the bar, cleaning glasses and chatting with each other even though our drinks weren’t being made. Would be 5 stars if the bar was more efficient
Business response:
Thank you for taking the time to visit The Chateau, Christopher. We appreciate your candor and value your feedback. We are glad to see you enjoyed the food at The Chateau, however we apologize that our bar service was not up to our desired standards. We understand the importance of getting drinks quickly and have worked with our bar staff to ensure that everyone receives their drinks in a timely manner. We thank you for bringing this issue to our attention and assure you it will be addressed in the near future so that all of... read more
The server was very nice, friendly and polite. However, I wonder if they may need more training. I had to ask for dishes to be removed twice, and for more water. Empty dishes sat while we were asking for the next thing. Service was slow, which for us was fine as we wanted time to talk and were not rushed. While we did not want to be rushed, I would have liked dishes cleared and water attended to. Food was very good and all staff we interacted with were upbeat and polite.
Business response:
Thank you for your recent visit to the Chateau, Catherine. We are delighted to hear that you and your guests found our food very good and that all of our team members were polite and upbeat. We strive towards excellence in all aspects of hospitality from start to finish, so we apologize if greater attentiveness was needed during your visit. We’d love to have you back soon so we can show you exactly what kind of service we strive for. Thanks again for taking the time out of your schedule to review us – we hope to see you soon... read more
Chicken Marsala was a bit saucy. Chicken Francese, Chicken Supreme and Chicken/Broccoli/Ziti were all good.
Business response:
Hello LikesBoston, thanks so much for leaving us a review and taking the time to share your experience with us. We appreciate your feedback. We're so pleased you enjoyed the Chicken Francese, Chicken Supreme and Chicken/Broccoli/Ziti dishes! Thank you for mentioning them in your review. We'll looking into making sure our Chicken Marsala is prepared with just the right amount of sauce to meet everyone's satisfaction. Once again, thank you for your honest assessment and we hope to see you again at The Chateau!
Good experience. Would return there again for another meal.
Business response:
BT100, thank you for taking the time to review your experience with us at The Chateau. We are delighted to hear that you had a good experience and that you would consider returning for another meal. Your feedback means a lot to us and we appreciate it as it helps us continue striving to offer great experiences for all our guests. We look forward to seeing you again soon!
Pizza was undercooked and had too much cheese. The side salad was a great deal, large size and fresh.
Business response:
Thank you for visiting The Chateau Franklin, ELF1517. We appreciate your feedback and are sorry to hear that our pizza was under-cooked and had too much cheese. Our goal is to make sure all of our customers feel welcomed at our restaurant and receive the best meal possible. We're so glad that you enjoyed the side salad we served with your meal. We strive to ensure all ingredients are fresh and served to perfection. As always, customer satisfaction is our top priority. Again, thank you for letting us know about your experienc... read more
It was great. We went as a last minute decision and it was perfect. No wait. Quiet. Great service. We ordered the Meatball and ricotta cheese appetizer. It was delicious. Our entrees were also excellent. Boyfriend ordered chicken Palermo. It was amazing and I'm going to order it the next time I go. I had the Cobb Salad which is new on the menu. It was perfect. We will be back. Server was excellent also!
Business response:
Thank you so much for taking the time to leave such an incredible review of The Chateau Franklin, leesap! We are delighted to hear the Meatball and Ricotta cheese appetizer and the Chicken Palermo were enjoyable. We take great pride in offering fresh and delicious dishes. It sounds like our Cobb Salad is a new favorite. Your kind words have been shared with our servers as well. We look forward to welcoming you back soon!
The wait staff was great. All three of our meals were delicious! Would highly recommend this restaurant!
Business response:
Cass, thank you for your wonderful review of The Chateau Franklin! We take immense pride in our wait staff's dedication to providing top-notch hospitality, so we are thrilled to hear that they went above and beyond for you and your party. Our culinary team works hard to ensure each plate is full of fresh and flavorful ingredients - it sounds like they accomplished just that! We appreciate the positive feedback and would be delighted if you spread the word about us to other foodies out there. Thank you for spending your eveni... read more
The food and staff were great! We willdefinitely be back.
Business response:
Thank you for your feedback, Sherim! We are so glad to hear that you and your guests enjoyed the food and service here at The Chateau Franklin. It means a lot to us that you'll be coming back to visit again soon - we look forward to seeing you again soon!
Service was slow. It looked like our server had several tables while others did not. We had to remind her that we had ordered things, etc.
Business response:
Thank you for taking the time to leave a review, BrianR. We are sorry to hear that your service experience did not reflect the level of quality we aim to maintain at The Chateau Franklin. We strive to provide excellent service and we apologize that this was not met during your visit. We will do more to ensure our guests receive prompt service so we can continue to deliver the best experience possible. Again, thank you for bringing this matter to our attention and for giving us an opportunity to work on improving our services... read more
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 818 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 4:00 p.m.