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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Pizza was undercooked and had too much cheese. The side salad was a great deal, large size and fresh.
Business response:
Thank you for visiting The Chateau Franklin, ELF1517. We appreciate your feedback and are sorry to hear that our pizza was under-cooked and had too much cheese. Our goal is to make sure all of our customers feel welcomed at our restaurant and receive the best meal possible. We're so glad that you enjoyed the side salad we served with your meal. We strive to ensure all ingredients are fresh and served to perfection. As always, customer satisfaction is our top priority. Again, thank you for letting us know about your experienc... read more
It was great. We went as a last minute decision and it was perfect. No wait. Quiet. Great service. We ordered the Meatball and ricotta cheese appetizer. It was delicious. Our entrees were also excellent. Boyfriend ordered chicken Palermo. It was amazing and I'm going to order it the next time I go. I had the Cobb Salad which is new on the menu. It was perfect. We will be back. Server was excellent also!
Business response:
Thank you so much for taking the time to leave such an incredible review of The Chateau Franklin, leesap! We are delighted to hear the Meatball and Ricotta cheese appetizer and the Chicken Palermo were enjoyable. We take great pride in offering fresh and delicious dishes. It sounds like our Cobb Salad is a new favorite. Your kind words have been shared with our servers as well. We look forward to welcoming you back soon!
The wait staff was great. All three of our meals were delicious! Would highly recommend this restaurant!
Business response:
Cass, thank you for your wonderful review of The Chateau Franklin! We take immense pride in our wait staff's dedication to providing top-notch hospitality, so we are thrilled to hear that they went above and beyond for you and your party. Our culinary team works hard to ensure each plate is full of fresh and flavorful ingredients - it sounds like they accomplished just that! We appreciate the positive feedback and would be delighted if you spread the word about us to other foodies out there. Thank you for spending your eveni... read more
The food and staff were great! We willdefinitely be back.
Business response:
Thank you for your feedback, Sherim! We are so glad to hear that you and your guests enjoyed the food and service here at The Chateau Franklin. It means a lot to us that you'll be coming back to visit again soon - we look forward to seeing you again soon!
Service was slow. It looked like our server had several tables while others did not. We had to remind her that we had ordered things, etc.
Business response:
Thank you for taking the time to leave a review, BrianR. We are sorry to hear that your service experience did not reflect the level of quality we aim to maintain at The Chateau Franklin. We strive to provide excellent service and we apologize that this was not met during your visit. We will do more to ensure our guests receive prompt service so we can continue to deliver the best experience possible. Again, thank you for bringing this matter to our attention and for giving us an opportunity to work on improving our services... read more
4 of us ate and all four of us enjoyed our dinners. The Calamari appetizer is worth trying. The Eggplant was good but without a lot of flavor. The Chicken Parm was also good but it was small portion and without a lot of flavor. The Hostess sitting us was pleasant and funny and the servers were attentive. I'd rate the food a B plus. Italian restaurants are my favorite.
Business response:
Thank you for taking the time to review your visit to The Chateau, Ray. We hope that if you visit us again, you will try one of our house specialty entrees like the Chicken Marsala. Every dish is handcrafted with fresh ingredients from local suppliers and prepared with care right in our kitchen! Our goal is to provide the best Italian experience possible, and we thank your for providing honest feedback on the flavor profile of your dishes so that we can continue improve as we strive to do so.
Calamari was chewy and only rings which is a little suspect that they were not fresh. Fra Diavlo was very watery but surprisingly well flavored. Stuffed shrimp were decent. Service slow, bread offered after appetizers. It was not busy at all and still very slow service
Business response:
Thank you for your recent visit to The Chateau. We regret that we did not meet your expectations and apologize for the less-than-satisfactory experience. We hear you on the slow service and chewy calamari, and will make sure it is addressed with our team. We are making ongoing improvements so that all our guests receive 5-star service and meals.
Perfect place to take my out of town business associates!
Business response:
Thank you very much for the 5-star review, Michael! We are so glad that our hospitality was able to offer an enjoyable experience for your business associates. We look forward to your next visit and we will be sure to make it extra special!
Dinner was great for all - service was quick and helpful. Really good food at a good price.
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 883 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is open now. It will close at 8:30 p.m.