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The Door Master Inc

4.9

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Location details

259 Edgeley Blvd, #1, Concord, ON, L4K 3Y4, Canada

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4.91,170 reviews
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RRCOOK 
8 years ago

Excellent Service and Quality Work My garage door spring broke late one evening. I called The Door Master on Good Friday and they immediately sent out a contractor. The Contractor was excellent - quickly diagnosed the issue and quoted me a fair price to fix the problem. I was really impressed with the timeliness of resolving the issue and the quality of work. Recently had them back in late August for an issue - fixed my problem at no cost! This company is really excellent. Truly great service. I would recommend and will use ... read more

Business response:

We are so pleased that you were satisfied with the work and promptness of the technician! We hope that we can provide you the best in customer service again if you are ever in need of service! 

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Mark 
8 years ago

repair broken spring Great customer service, was very nice service technician. Did great job not only fixing the broken spring, but also doing an overall tune up. Lubed all hinges and bearings, tightened chain that was too loose. Gave several pointers on how to properly maintain. Very knowledgeable with a great personality considering the time of night it was and we both had worked long days. Was left hanging by the number one rated company, waited three hrs for tech only to finally receive a call saying he could be there in... read more

Business response:

Thank you for the amazing review! We will always try to work around obstacles if our clients have emergencies and provide them with service as soon as possible. We hope your door is working well and cannot express how much we appreciate you sharing your experience with our technician. 

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Danifx 
8 years ago

Garage door my spring snapped and I couldn't even lift the door......Steve was at my house the next day and had my door working within an hour - it was such a relief! Thank you Steve 

Business response:

Thank you for taking the time to leave us this positive review! We hope you will keep us in mind if you ever need your garage door serviced again! 

noori&doormaster's profile image
noori&doormaster 
8 years ago

Repair the Garage Door We had a spring problem with our gargage door. Called The Door Master and they sent their technical expert Oleg to address the problem. He arrived shortly after we called. OLEG was was very professional and informative. Great job Oleg. Thank you the Door Master, thank you Oleg. 

Business response:

Thank you for taking the time to give feedback on your service and on the professionalism of Oleg, we try to provide positive reinforcement to all members of our company and part of that reinforcement comes from happy clients such as yourself! 

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Private User 
8 years ago

Replace cable on my garage door Today is Friday, start of Labour Day long weekend, I guess it's very difficult to find a garage door technician. Luckily "The Door Master" came to my rescue. Out of 6 companies I called, their technician (Josh) is the only one who called me back quick (within 15 mins) and told me that he would be at my house within 30 minutes. Josh is very professional, experienced & honest. The $150 price (includes 1 pair of 1/8-inch 9-ft cable & installation fee) is a bit of the high side (lowest is $95) but... read more

Business response:

Efficiency is a key principal for us and accordingly we try to place/schedule our technicians to maximize their work potential and availability, regardless of the holiday or day of the week. Thank you for taking the time to write such a wonderful review! 

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Sid 
8 years ago

Garage door installation Excellent customer service and above that Yaniv knew what he was doing. Since I am based in Ancaster, ON, and Yaniv was busy I tried to call two different garage door guys and both of them said "sorry, there's nothing we can do about it, you will have to go with a 8' door (my opening is for 15' but the height is a bit tricky). Putting 8' door would've meant considerable decrease in the property value. Yaniv worked his magic, along with Eric, and ordered the 15' door had it cut 3" from each side, play... read more

Business response:

We are so happy that we could accommodate your needs! Thank you so much for the positive feedback and for giving our technicians a learning experience! Please let us know if there is anything we can do for you regarding your future garage door needs! 

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edwards5248 
8 years ago

Garage Dorr Opener Job was performed within only a few days of contacting The Door Master. Communication was great. The technician was very friendly, helpful and did an excellent job in a timely manner. When I need another opener, I will definitely call The Door Master. 

Business response:

We are happy that we could provide prompt and efficient service! Thank you for taking the time to write such a wonderful review! 

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Dean S. 
8 years ago

Garage Door Opener I called the Door Master to book an appointment and they were able to accommodate me on the same day. Eric showed up and explained my options, which included repairing the broken gear on the existing opener (20 years old!) or the cost of a new installation. I choose to go with the new installation. Eric was professional, friendly and informative. There was no pressure, and he was happy to answer any questions I had. Definitely would use their service again. 

Business response:

It is our goal to try and provide same-day service when possible; we are extremely happy that we met your expectations and that Eric provided you with stress-free service. Thank you for taking the time to write such a lovely review! 

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Private User 
8 years ago

The garage door spring and cable replacement . I was amazed by customer service and technicians! They were friendly and helpful! My garage door spring and cable was broken and The Door Master Inc. fix it for me. I highly recommend The Door Master Inc in future to any friends and family members. Great job! Thank you so much The Door Master Inc to get rid of my stress on Wednesday morning! 

Business response:

Thank you for the wonderful review! We are extremely pleased that we could help alleviate your stress by fixing your garage door. Please let us know if we can help you in the future, it would be our pleasure! 

Frequently asked questions about The Door Master Inc

How is The Door Master Inc rated?

The Door Master Inc has a 4.9 star rating with 1,170 reviews. 

When is The Door Master Inc open?

The Door Master Inc is open now. It is open 24/7.