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The Door Master Inc
- Garage Door Services
- Concord, ON
About this business
Location details
259 Edgeley Blvd, #1, Concord, ON, L4K 3Y4, Canada
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Garage door spring replacement I have to say this was an excellent experience with the door master right from the service call department to the minute the tech arrived. Josh was very professional and polite. He explained in details what is required to complete the job which was done above my expectation. The price was very reasonable and competitive. I'm extremely happy with the service and I would highly recommend the door master to all my friends and family. Door Master keep up the good work.
Business response:
What an amazing review, thank you so much! The positive reinforcement from happy clients like yourself is what drives and pushes our technicians and staff to continue to provide exceptional customer service and immaculate repairs!
Garage Door Opener Spring Replacement The springs for our garage opener broke, so the door couldn't open. We called The Door Master and we got a response right away. The technician came within a few hours between the times that he promised. The job was done within an hour. The door opener now works and there is a 3 yr warranty, so the company obviously stands behind its workmanship. The price was also very reasonable; better than other quotes we got that day.
Business response:
Thank you for taking the time to write such a detailed and amazing review! Punctuality and honesty are two of the most important values that we strive to promote among our staff and technicians; we thank you for confirming that we are living up to this expectation!
Broken garage door hinge I absolutely love The Door Master Inc. I've used them before about a year ago to replace my garage door spring which has broken and they were fast and efficient! Today, I had a broken garage door hinge and they came out and replaced it in no time at all! I will always use this company for anything garage door related and would refer them to everyone I know. I am beyond satisfied with their professionalism and service!
Business response:
Hey Vicki! Thank you for choosing The Door Master and writing a great review!
Garage Door Opener We were having problems with the opener on our 27 year old garage door. I assumed that we would need a new opener plus a new door. The technician,Eric, said that we needed a new opener but assured us that the door was perfectly fine. The installation was completed the next day. Eric was prompt, professional and a pleasure to deal with. We are very impressed with the integrity of this company.
Business response:
We are very proud to have honest and professional technicians, such as Eric, working with us. We strive to emphasize these positive core values and continue to build the company around them, in order to keep offering exceptional customer service! Thank you for your informative and amazing review!
Garage door lock out We had problem with garage remote and keypad. The garage was locked out and we did not have the garage door vault keys. The tech Oleg was very helpful, professional, efficient and funny. He helped us to fix the keypad/remote as well after drilled the vault lock system, opened the garage door and reinstalled a new vault lock. Highly recommended. Thank you, Oleg!
Business response:
We are happy that we could assist you with opening your garage door and that you are happy with Oleg! Thank you for taking the time to write about your experience!
Fixed Fast Two thumbs up for their technician Josh. The door became unaligned and stuck on the way down. I called and scheduled a visit for next morning visit. He came on time, and assessed and fixed the issue pretty quick. I would recommend to a friend.
Business response:
Thank you for your kind words, we are proud to have personnel that are so capable and efficient. Thanks to customers like you, we become aware of how our technicians are doing and can strive to continue/improve our operations accordingly. We hope you will keep us in mind for any future repairs needed!
Prompt, professional and meticulous work. My garage door came off the track late at night (cable spun out). I called The Door Master and they called me back within minutes, I explained my situation to the dispatcher and she had a technician call me back (within minutes as well). Eric, the technician, arrived promptly and gave me a reasonable quote of 200.00 + taxes for the job which included replacement parts as well (no after hours emergency charges like other companies I called). The Door Master charges $29.00 to come out ... read more
Business response:
It was our pleasure to assist you in your time of need! We understand, and are ready to help, when situations happen, such as customers needing to get their car out or the door not being able to close for the night. We do not believe in charging for emergency services, as we value our customers, their satisfaction with our services, and their support, more than anything. Thank you for taking the time to provide such a detailed and amazing review!
Broken Door I called the Door Master after my garage door seized and was quickly set up with an appointment the same day. Eric the technician was great, very professional! He quickly identified the problem, and had the door fixed and tested. Great work, I will definably recommend your services to everyone!
Business response:
We are happy to hear that you had a great experience with Eric! We strive to provide exceptional service, thank you for taking the time to write about your experience!
Repair garage door Thank you to Josh from the Door Master. He was clear, gave helpful suggestions, and completed the job expertly. I would definitely use this company again and recommend them to friends.
Frequently asked questions about The Door Master Inc
How is The Door Master Inc rated?
The Door Master Inc has a 4.9 star rating with 1,170 reviews.
When is The Door Master Inc open?
The Door Master Inc is open now. It is open 24/7.