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7315 Watson Rd, Shrewsbury, MO, 63119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
We moved to St. Louis six months ago and I discovered The Edge Fitness Club in Shrewsbury. I am finding it to be an outstanding facility! I was immediately struck by its cleanliness. The changing room is immaculate! The employees and trainers are very friendly and incredibly helpful too. The gym equipment is top-notch and the main training room is open and airy. I have no trouble working out regularly because of this positive atmosphere and I sincerely appreciate the fine people at The Edge.
Business response:
We’re thrilled to hear you are enjoying your experience Sally!
This gym definitely caters more to a younger demographic but even as a "geezer" I have felt welcomed. But I'm still hoping for a raised platform for stretching! A very diverse population of members use this gym which is great. The toughest thing for me is the thundering music. Would be nice if they had Jazz Tuesday or Classical Friday - that sort of mix rather than the current rotation.
Business response:
Thank you for sharing your feedback Metzler, we appreciate the 4 star rating!
I was only a guest at this fitness club, but the facility is nice! Literally any equipment you need they have. It's spacious and 2 stories. The locker rooms are super clean! I liked it so much I went to see what other locations they have, but unfortunately not in my area
Business response:
Thank you for the wonderful review Sherelle!
I've been to my share of health clubs, not just in St. Louis, but around the U.S., this one I like a lot. The building has big windows so there is plenty of natural light, never realized what a difference it makes when your on the elliptical or on the floor using machines, no "closed in " feeling. Great selection of group classes,, plenty of room and very clean. I love the cycling classes, great instructors, great fly wheel bikes! Take advantage of the 7 day free pass they offer, you get to try out before signing into a ... read more
Business response:
We appreciate you sharing your feedback Claire!
I love it here! The staff is always so friendly. They greet members both upon entering and when they leave. Everything is so clean and in good condition. They have a sauna in each specific locker room, and a women's only training area upstairs! Their choice in music is refreshing, and they pick great movies to play in the cardio theater as well. Highly recommend!
Business response:
Thank you for the wonderful review Grace!
Okay, I have now enjoyed Edge for a few weeks. They really go out of their way to please. In addition, downed equipment is promptly repaired. Considering the price, Edge is a great fitness value.
Business response:
Hi Mike, thank you for the 4 star rating and sharing your feedback.
As a lifetime lifter and exercise individual, I didn't see any value. The staff have weak communication skills. The membership cancelellation is a hassle I don't need . My tour was a 2 The sales person should have been closing me at the start . She wasn't . I had to pull information from the employee. Not a good fit for me . They are selling more things I've ever seen at a exercise facility lol.
Business response:
We are concerned to hear about your experience with our staff communication and tour process. Your feedback helps us improve our service standards and have shared your review with club management.
I joined Edge Fitness - Shrewsbury during their pre-enrollment period. Initially the gym was great; low fees, super clean, not overly crowded, etc. Over the 4 years since then, rates have increased by almost double, quality of the employees and level of customer service has declined, the locker room smells so bad I tuck my nose in my shirt to avoid gagging/puking, the cleaning wipes to wipe down equipment are empty 99% of the time, the gym is insanely overcrowded at all hours, people bring in tripods and bulky equipment to f... read more
Business response:
We are disappointed to read your review and will take the feedback seriously. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclub... read more
Do NOT join this gym. My experience has been nothing but unprofessional, disorganized, and shady! 1 star is generous They mismanaged my personal training package, admitted the mistake, but instead of fixing it, they charged me for another month I never agreed to. Even after multiple emails, calls, and unanswered voicemails, they ignored me until I filed a BBB complaint. In the meantime, staff harassed me with cryptic texts from behind the desk instead of offering help. When I cancelled my membership, they made the process ... read more
Business response:
We do apologize for the initial error in setting up your training billing. However, our team did take all necessary steps to rectify this matter. Your May payment was waived, all past due sessions were waived, and added a promo pack of sessions as an additional courtesy for the error. Your membership cancelation was processed properly. All cancelations require 30 day notice with a final payment. However, we have gone in and waived that for you as an additional courtesy gesture. Your membership is fully cancelled and we wish ... read more
The Edge Fitness Clubs has a 4 star rating with 538 reviews.
The Edge Fitness Clubs is open now. It will close at 7:00 p.m.