The Edge Fitness Clubs

Kari B 

on BBB

a year ago

Tried to cancel my membership for my son who was going away to college. As a freshman no cars are allowed. They said we can't cancel because his college is within so many miles of a gym even though he has no transportation. Have reached out multiple times to the gym and abc fitness with no response back. Have been told I would get a call back and have yet to get one. Will never get another membership through this gym 

Allen X 

on BBB

2 years ago

i have told them that i wish to cancel, which i was told i can do at any time right before i started with them. i submitted the request in writing (email), and called spoke with a representative. its hard to cancel with them there worse then planet fitness. i moved and there still trying to charge me. 

John N 

on BBB

2 years ago

They make it almost impossible to cancel your membership. Stay AWAY! I’ve emailed back and forth now 6 times “you can’t cancel over the phone” You have to talk to someone overseas who barely understands you. 

Amanda T 

on BBB

2 years ago

Salesmen will tell you if you move away, you can cancel your annual membership at no additional charge. However, ABC Fitness, the actual company billing you and handling your membership contract, requires that you move MORE THAN 25 MILES away from the coverage area of your local gym and that the Fitness Club can instead of canceling your membership, move your membership to another, similar gym to continue holding you ransom for a third rate gym experience. You'll never be able to cancel your membership unless you pay them th... read more

Yural M 

on BBB

2 years ago

I was insulted by a manager and spoken to in a insulting and degrading manner and when you try and resolve the issue via the email you are given no one bothered to contact me to try and resolve the issues 

Anca G 

on BBB

2 years ago

I am on a monthly contract and have attempted to cancel my membership for the last three months, even though I do not have to provide any proof of cancelation once the one year agreement has expired. They have continued to charge me monthly fees and an annual fee despite my written request for cancellation made in January that was forwarded to this branch manager, another branch manager, and their customer support. 

Jeff P 

on BBB

3 years ago

DO NOT go here. They sneak a $55 annual "equipment maintenance" fee that is buried in their year-long contract. They don't let you cancel unless you have a doctor's note or are military, and the staff at the front desk are either rude or unable to help. This is a poorly operated fitness club with even worse management. Their predatory sales tactics will fool anyone and they won't care to fix anything. Enter at your own risk.