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The Edge Fitness Clubs
- Gyms
- Shrewsbury, MO
About this business
Location details
7315 Watson Rd, Shrewsbury, MO, 63119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Staff very unhelpful and a few instances where they were passive aggressive. Over crowded at all times of day. 3rd party billing to trap you into things you can't use. Sure is pretty tho
Business response:
Hello David, we are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
The music is extremely loud here and management has not addressed the issue. Instead of a relaxing workout you are subjected to hearing loud bass, loud rock loud rap loud pop, loud everything. I thought this was Edge Fitness and NOT Club Fitness. Turn the music DOWN! Update: Management reached out and said they fixed the volume control.
Business response:
Thank you for sharing your feedback. Our club managers are always willing to assist and lower levels if necessary. Please feel free to go directly to a manager on site with any concerns so they may address on the spot for you.
Sauna is literally always broken and when it's not, they have TVs inside the sauna playing at full volume so it is impossible to relax at all. Also the overcrowding is truly insane.
Business response:
Hello, we are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
Was really looking forward to making this my home gym- after a year as a member I can safely say the management, staff, and over crowding has shaped my negative options towards this establishment. I didn't have any reason to finally cancel my membership until I was sexually harassed by a front desk worker who made blatant comments about my body publicly. Even after the fact, they made it extremely difficult to cancel my membership even after I was out of my year contract! The fact I was told I would have to pay TWICE the am... read more
Business response:
Hi Madeline, Edge Fitness, LLC takes such allegations very seriously and will not tolerate inappropriate behavior in the club. Employees and members are encouraged to bring matters to our attention at any time, without fear of any adverse action being taken against them for doing so. Please email our HR department at HR@theedgefitnessclubs.com to investigate your concerns further. Please let them know some good days and times you are available to speak along with the best number to contact you.
DO NOT go here. They sneak a $55 annual "equipment maintenance" fee that is buried in their year-long contract. They don't let you cancel unless you have a doctor's note or are military, and the staff at the front desk are either rude or unable to help. This is a poorly operated fitness club with even worse management. Enter at your own risk.
Business response:
Hello Jeff, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Great gym, terrible customer service. The manger and the staff need to get on the same page because the staff will treat you like shit and then say "it's not me, it's my manager man"
This place is terribly ran. Their management and employees are incredibly rude and inconsiderate. I was denied at the door just because of my age. I went to the gym with 2 of my 17 year old friends. We wanted to get in a good lift because our school gym was closed. When we walked in with my friends dad, he is already a member, we were denied because we were "too young to lift safely". That is unacceptable because we have been in the gym 5-6 times a week for roughly 3 years. I'm pretty sure we know how to lift safely. Unaccep... read more
Business response:
Hi Joseph, we do have a minimum age requirement to workout alone and this is for safety reasons. Feel free to reach out to us at edgecares@theedgefitnessclubs.com so we may look specifically into your situation.
They told me I had to either move, be in the military, become disabled or DIE. They literally told me I had to die to get out of my contract. The company they finance through ABC told me to call The edge fitness, which I did to begin with and I've called shrewsbury location 3 times and not once has a manager returned my call . I asked the finance company how much can inpay to get out of it and told me there is no price I cannot get out of the contract ever. Not ever. So, basically I will have to pay indefinitely the woman ... read more
Business response:
Hello Jill, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Gym is nice but canceling a membership is ridiculously hard. Yes I'm in an agreement and reached out to cancel because we now have a 1 income and we can't really afford it now. But seems like they don't really care.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 721 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.