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The Edge Fitness Clubs
- Gyms
- Shrewsbury, MO
About this business
Location details
7315 Watson Rd, Shrewsbury, MO, 63119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Terrible, I moved to Chicago and they are still charging me because my "proof of move" (new lease agreement) didn't contain the "full address." Bullshit! This place will just wring you out of your money with absolutely no qualms.
Business response:
Hi Mimi please feel free to reach out to us at edgecares@theedgefitnessclubs.com with your full name and account info, so we may be of assistance.
We were very excited to become founding members of what we thought was a revolutionary gym. Quarantine stroke and we had to wait an extra 1.5 years after signing up to enjoy the gym. Eager to get into the gym, we were hopeful to have the great experience we were promised. Unfortunately, many of the reasons we joined were not followed through after opening. Especially the promise of being a 24 hour gym. The cost of the membership doesn't match the value in any means, now we are trapped with a gym that doesn't even meet our ne... read more
Business response:
We're truly sorry to hear that your experience didn't meet your expectations. We understand the frustration of the delay due to quarantine and the changes in our services. We're continually working to improve our facilities and services, and your feedback is invaluable in this process. We encourage you to reach out to us directly so we can better understand your concerns and work towards improving your experience. Thank you for your feedback.
Worst company ever. Do not buy a membership and expect to ever get out of it without paying tons. Took 3-4 months to finally get a cancellation approval.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for ... read more
Beautiful gym. Unfortunately, the music is so loud, assaulting, I couldnt wait to get out! I've been working in fitness clubs for 25 years, and enjoy a lively environment; but frankly, the volume was ridiculous. The man who gave me the tour said its even louder when its busy, and I had to lean over his desk to hear what he was saying. When he said that they have no control over the volume, that it is set and controlled by corporate, I said "no thanks". I can join one of the other gyms close by.
Business response:
We're sorry to hear that your experience with the volume of our music was less than satisfactory. We strive to create an environment that is enjoyable for everyone, and your feedback is valuable in helping us achieve that. We'll certainly take your comments into consideration as we continually work to improve our gym atmosphere. Thank you for taking the time to share your thoughts.
Staff very unhelpful and a few instances where they were passive aggressive. Over crowded at all times of day. 3rd party billing to trap you into things you can't use. Sure is pretty tho
Business response:
Hello David, we are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
The music is extremely loud here and management has not addressed the issue. Instead of a relaxing workout you are subjected to hearing loud bass, loud rock loud rap loud pop, loud everything. I thought this was Edge Fitness and NOT Club Fitness. Turn the music DOWN! Update: Management reached out and said they fixed the volume control.
Business response:
Thank you for sharing your feedback. Our club managers are always willing to assist and lower levels if necessary. Please feel free to go directly to a manager on site with any concerns so they may address on the spot for you.
Sauna is literally always broken and when it's not, they have TVs inside the sauna playing at full volume so it is impossible to relax at all. Also the overcrowding is truly insane.
Business response:
Hello, we are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
Was really looking forward to making this my home gym- after a year as a member I can safely say the management, staff, and over crowding has shaped my negative options towards this establishment. I didn't have any reason to finally cancel my membership until I was sexually harassed by a front desk worker who made blatant comments about my body publicly. Even after the fact, they made it extremely difficult to cancel my membership even after I was out of my year contract! The fact I was told I would have to pay TWICE the am... read more
Business response:
Hi Madeline, Edge Fitness, LLC takes such allegations very seriously and will not tolerate inappropriate behavior in the club. Employees and members are encouraged to bring matters to our attention at any time, without fear of any adverse action being taken against them for doing so. Please email our HR department at HR@theedgefitnessclubs.com to investigate your concerns further. Please let them know some good days and times you are available to speak along with the best number to contact you.
DO NOT go here. They sneak a $55 annual "equipment maintenance" fee that is buried in their year-long contract. They don't let you cancel unless you have a doctor's note or are military, and the staff at the front desk are either rude or unable to help. This is a poorly operated fitness club with even worse management. Enter at your own risk.
Business response:
Hello Jeff, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4 star rating with 538 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 7:00 p.m.