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The Edge Fitness Clubs
- Gyms
- Shrewsbury, MO
About this business
Location details
7315 Watson Rd, Shrewsbury, MO, 63119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Okay, I have now enjoyed Edge for a few weeks. They really go out of their way to please. In addition, downed equipment is promptly repaired. Considering the price, Edge is a great fitness value.
Business response:
Hi Mike, thank you for the 4 star rating and sharing your feedback.
The music is wayyyyt too loud! Literally everyone has on their headphones so why do we need blasting music? You have to turn up your own personal headphones to drown out the bad music they play. It is annoying and when you tell the front deal they said the music is piped in and they cant change the volume and that management wants it very loud because management think it makes a fun and exciting environment. Management needs to get a reality check. No-one wants to hear the loud music! Turn it down and keep it down! I am goin... read more
Business response:
Thank you for sharing your feedback. Our club managers are always willing to assist and lower levels if necessary. Please feel free to go directly to a manager on site with any concerns so they may address on the spot for you.
As a lifetime lifter and exercise individual, I didn't see any value. The staff have weak communication skills. The membership cancelellation is a hassle I don't need . My tour was a 2 The sales person should have been closing me at the start . She wasn't . I had to pull information from the employee. Not a good fit for me . They are selling more things I've ever seen at a exercise facility lol.
Business response:
We are concerned to hear about your experience with our staff communication and tour process. Your feedback helps us improve our service standards and have shared your review with club management.
I joined Edge Fitness - Shrewsbury during their pre-enrollment period. Initially the gym was great; low fees, super clean, not overly crowded, etc. Over the 4 years since then, rates have increased by almost double, quality of the employees and level of customer service has declined, the locker room smells so bad I tuck my nose in my shirt to avoid gagging/puking, the cleaning wipes to wipe down equipment are empty 99% of the time, the gym is insanely overcrowded at all hours, people bring in tripods and bulky equipment to f... read more
Business response:
We are disappointed to read your review and will take the feedback seriously. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs... read more
Do NOT join this gym. My experience has been nothing but unprofessional, disorganized, and shady! 1 star is generous They mismanaged my personal training package, admitted the mistake, but instead of fixing it, they charged me for another month I never agreed to. Even after multiple emails, calls, and unanswered voicemails, they ignored me until I filed a BBB complaint. In the meantime, staff harassed me with cryptic texts from behind the desk instead of offering help. When I cancelled my membership, they made the process ... read more
Business response:
We do apologize for the initial error in setting up your training billing. However, our team did take all necessary steps to rectify this matter. Your May payment was waived, all past due sessions were waived, and added a promo pack of sessions as an additional courtesy for the error. Your membership cancelation was processed properly. All cancelations require 30 day notice with a final payment. However, we have gone in and waived that for you as an additional courtesy gesture. Your membership is fully cancelled and we wish ... read more
Terrible, I moved to Chicago and they are still charging me because my "proof of move" (new lease agreement) didn't contain the "full address." Bullshit! This place will just wring you out of your money with absolutely no qualms.
Business response:
Hi Mimi please feel free to reach out to us at edgecares@theedgefitnessclubs.com with your full name and account info, so we may be of assistance.
We were very excited to become founding members of what we thought was a revolutionary gym. Quarantine stroke and we had to wait an extra 1.5 years after signing up to enjoy the gym. Eager to get into the gym, we were hopeful to have the great experience we were promised. Unfortunately, many of the reasons we joined were not followed through after opening. Especially the promise of being a 24 hour gym. The cost of the membership doesn't match the value in any means, now we are trapped with a gym that doesn't even meet our ne... read more
Business response:
We're truly sorry to hear that your experience didn't meet your expectations. We understand the frustration of the delay due to quarantine and the changes in our services. We're continually working to improve our facilities and services, and your feedback is invaluable in this process. We encourage you to reach out to us directly so we can better understand your concerns and work towards improving your experience. Thank you for your feedback.
Worst company ever. Do not buy a membership and expect to ever get out of it without paying tons. Took 3-4 months to finally get a cancellation approval.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for ... read more
Beautiful gym. Unfortunately, the music is so loud, assaulting, I couldnt wait to get out! I've been working in fitness clubs for 25 years, and enjoy a lively environment; but frankly, the volume was ridiculous. The man who gave me the tour said its even louder when its busy, and I had to lean over his desk to hear what he was saying. When he said that they have no control over the volume, that it is set and controlled by corporate, I said "no thanks". I can join one of the other gyms close by.
Business response:
We're sorry to hear that your experience with the volume of our music was less than satisfactory. We strive to create an environment that is enjoyable for everyone, and your feedback is valuable in helping us achieve that. We'll certainly take your comments into consideration as we continually work to improve our gym atmosphere. Thank you for taking the time to share your thoughts.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 721 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.