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The Flower Bucket
- Florists
- Fort Worth, TX
About this business
Location details
3345 S Jones St, Fort Worth, TX, 76110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Flowers were dry and old
The flowers were unimpressive. There were several stems with no flower attached. Was not a nice vase.
Business response:
Good afternoon Frances Reviewer First Name, we are so sorry that we dropped the ball. We value you as a customer and regret causing you any inconvenience.
The gentleman that delivered my flowers pulled them out of hid trunk. They were so dry and scruny looking. It's sad.
Business response:
Delma, We appreciate you posting your feedback and will follow up with you ASAP. We value our customers and don't want you to experience anything short of five star service. Thank you.
Flowers were beautiful but it would be helpful if you printed the senders name on the card.
Business response:
Thank you for providing direct feedback Kim - we appreciate you taking the time to get in touch!
I hate to complain- but I thought paying extra would have gotten something a lot bigger. I was very disappointed when I saw the arrangement. I know it’s hard to tell in a picture - I feel what we received was very minimal. Plus they only lasted a couple days, as if we were sent flowers that were almost dead before they left the store.
Business response:
Greetings JR, Thank you for taking the time to share your feedback about your recent experience with The Flower Bucket. We are sorry to hear that your arrangement did not meet your expectations and that the flowers did not last as long as they should have. We strive to provide our customers with beautiful and long-lasting arrangements, and we sincerely apologize for falling short in your case. We will reach out to you shortly to make sure we make this right for you.
I received a message that the package had been delivered to my property and I have cameras knowing that it wasn't 2 hours later guy shows up
Business response:
Cynthia, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience or confusion caused by the delivery - we understand that receiving a notification about delivery and then experiencing a delay in the actual delivery can be frustrating. We sincerely apologize for the inconvenience and are taking immediate action to address this issue and ensure it doesn't happen again. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding. We value all of o... read more
Never received my delivery from you guys. When I reached out you stated you were gonna do a check on why and came back to me and said the same thing. I asked for a refund of either another delivery and was given nothing back, after paying for the order and receiving nothing at all.
Business response:
Hi, Nadine. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at The Flower Bucket and would love the opportunity to improve. We will reach out to see if there is anything we can do to improve your experience.
Flowers did not get delivered,
Business response:
Lorena, We will be contacting you shortly to resolve this issue quickly for you.
Delivery was requested after 6:30 pm so someone would be home. Delivery happened in the morning ib Texas heat. Delivered to neighbors. I told Delivery driver it was wrong address but they ghosted me. Purchaser listed wrong address.
Business response:
We appreciate you leaving the feedback - we'll reach out to you directly to see what we can do to rectify this for you!
Frequently asked questions about The Flower Bucket
How is The Flower Bucket rated?
The Flower Bucket has a 3.9 star rating with 205 reviews.
When is The Flower Bucket open?
The Flower Bucket is closed now. It will open at 9:00 a.m.