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The Lofts at the Security Building Apartments
- Real Estate
- Los Angeles, CA
About this business
Location details
510 S Spring St, Los Angeles, CA, 90013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They pay to hide the REAL reviews. Look in the "Not Recommended" review area for the reviews of those of us that actually lived here. They are trying to bury them. I wrote a very long review here (under Kim L.) in 2020 that had a LOT of likes/recommends and was near the top of the reviews until a few months ago. Now it's buried on that page for absolutely no reason. I used to work for a tech company that dealt with Yelp and businesses actually cough up money to delete or hide reviews, it's sadly standard. Also, some of the ... read more
Business response:
We appreciate you providing your feedback, Kim. We are sad to hear of your dissatisfaction with your experience while at our community. We take all feedback seriously, including those that the Yelp algorithm moves to the "Not Recommended" section. While we don't control review placement, we assure you of our commitment to transparency. Regarding positive reviews, we encourage genuine feedback from all sources. We strive to ensure everyone in our community has a place they love to call “home”, so please reach out to our offic... read more
I made an appt to tour the apartment at 11:30. I rushed here and looking for parking in downtown to make this appointment and I've been waiting for 20 minutes and still haven't been seen. When I finally met the agent, he said the person I was emailing with didn't inform him and the apartment I was interested in was already taken the day before so I literally wasted 45 minutes and paid for parking for nothing
I'm shocked at how bad this place is. I literally have to hold on to pepper spray to come home. Meaning like from Uber to front door. The building has scaffolding that homeless people live in. I have no idea why it's called security building because you're not safe lol like I've seen so much. And just right by the door front and back. People shoot up, MASTURBATE, shit and pee right in front of it. You walk in swapping flies. It's actually crazy how much you have to pay to basically live with the homeless and watch them shoot... read more
Business response:
Thank you for taking the time to share your experience with us, Olayinka. We appreciate knowing the areas we can improve as a business, and we are looking forward to talking with you directly about these concerns. Our Community Manager will meet with you today to discuss this review in more detail, so thank you for taking the time to talk with her. If you have any questions for our team either before or after you meet with our manager, please reach out at lofts@simpsonhousing.com or (818) 691-0772.
This is the worst place too live on Spring St....avoid at all cost nobody wants too wake up and come outside there building too homeless ppl in front of your building. At night it's worse they are having parties in the front. They could easily hire security like the rest of the buildings do but they clearly don't give af. Got my car broken into in front of the building in broad day light....the leasing office we'll take weeks too get back to you.
Business response:
Thank you for providing your feedback and letting us know about this issue, Akira. Your feedback is what drives us to improve and given the chance, we'd like to look into the issues you're experiencing. Please get in touch with us at (818) 691-0772 or at lofts@simpsonhousing.com so we can discuss this concern further.
I lived here for 11 months, no pest problems. However, I moved out in October and kept in contact with the leasing manager about my $500 deposit. I have yet to receive it and honestly this is a decent place its just how slow they are with giving you back your money but expect you to be on time every time. The price is expensive a f* and not including parking so have fun with that. My water was Black--black black-- for about month before in moved. I believe that's an "LA dirty water" problem but could also be the upkeep and m... read more
Business response:
Charde' - I'm glad to hear you enjoy the views and layout of your apartment. And I'm sorry you were left with a negative impression regarding your maintenance concerns. I see that our maintenance team repaired the spray setting on your kitchen faucet, the tub drain pop-up and cleaned the aerator in your sink that had accumulated particles. It appears the service requests were addressed promptly and have not been an issue since. If that's not the case, please let us know. Regarding your feedback about guest sign-in: Yes, we ... read more
This place does NOT allow smokers. And I am happy about that. no smoking allowed in the apartments or in any common areas. Not even out your windows. People have been getting caught smoking and they're getting kicked out for it. Lazy people that want their apartment and all their stuff to smell disgusting. Go do that somewhere else. I'm not about to have all my clothes smell like you disgusting smokers. The girls at work noticed my dress smelled like smoke once. Oh heck no. Had to deep clean everything. FYI how do you thi... read more
Business response:
Thanks for the great feedback, Po! We appreciate it!
My boyfriend and I recently checked out this building for him to lease that I found with a vacancy. The building itself is an older one, with character. It has spacious loft units and nice windows; which drew us to go look at it. When we got there to wait for an agent to show us the available unit, we sat and waited in the lobby. The building has a front desk associate who I believe also has a concierge sort position. When checking in to see the agent and waiting on the lobby this woman at the front desk was very short and... read more
Business response:
Hi Natalie - Thank you for your feedback. I'm sorry to hear about this situation. We pride ourselves on our customer service so I apologize if we fell short in your interaction with us. I'd like to learn more about your experience so we can improve. Please feel free to reach out to me at 818.691.0992 or lofts@simpsonhousing.com with more details.
Our maintenance problem was not addressed in a timely or thorough manner, and was communicated poorly. At the hottest month of the year, we had no AC for six weeks (over 85 degrees in the apartment). We submitted almost weekly maintenance requests that got labeled as "completed" when the AC continued to not work. We personally emailed multiple managers/servicers asking for help, and were told we 1) didn't know how to reset the AC; 2) the problem was a building wide issue pending a shipped part for the cooling tower that wo... read more
Business response:
Hi Giovanna - Thank you for the feedback. I'm sorry to hear about this situation and would like to learn more about it. If you'd like, feel free to email me at social@simpsonhousing.com with more details. Thanks for your time and I apologize for any inconvenience!
If you happen to love getting stuck on elevators, Lofts at Security is the place for you! 3 years my girlfriend lived there and never more than a month or two without an elevator incident. Even better, if you do get stuck on an elevator and have to be removed from it by the fire department the management will take no responsibility whatsoever. It's fantastic! Oh but there's more!!! Since it's a rent controlled unit they will do literally ANYTHING to grab some extra money from you when you move out. Break ONE knob in two yea... read more
Frequently asked questions about The Lofts at the Security Building Apartments
How is The Lofts at the Security Building Apartments rated?
The Lofts at the Security Building Apartments has a 4 star rating with 195 reviews.
When is The Lofts at the Security Building Apartments open?
The Lofts at the Security Building Apartments is closed now. It will open at 10:00 a.m.