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The Luxe of Southaven
- Apartments
- Southaven, MS
About this business
Location details
5905 Airways Blvd, Southaven, MS, 38671, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | 12:00 p.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Verified Renter i find it useless to contact the office about any concerns, They never show concern therefore I find it useless.
Business response:
We are disappointed to hear that you feel this way about our team as we care deeply about our residents and aim to provide 5-star service. Please give us a call so we can hear more and hopefully resolve this. Thanks and we look forward to speaking with you soon.
Verified Renter Ive been here 8 years never been late on my rent never had any complaints when I first moved here they promised me a free carpet cleaning never happened now they have new owners and they have remodeled all the apartments thats not in use I asked can we move in to one of those when my lease was up they said yes when the time came they waited until the last day for me to sign another lease and said they didnt have a remodeled one available I had all my things packed and ready to go and ultimately had to stay he... read more
Business response:
Thank you for taking the time to leave a review. We're sorry to hear that your living experience has been less-than-stellar. As a valued resident for 8 years, your feedback is important to us, and we'd like to invite you to share your concerns directly. Please gives us a call at (833) 239-9363 so that we can resolve this matter as quickly as possible.
A waste of time and money!!! I applied for an apartment on site and was approved. I paid the application and processing fee of $150.00 and a security deposit of $250.00. I was told they would call me to come sign my lease. No one ever called or returned any of my many phone calls and messages. I found somewhere else to live and went to the property to ask for my security deposit back and was told they only give it back when you move out. I NEVER MOVED IN!!!! I called corporate and have yet to receive a call back. They are un... read more
Business response:
Hi, thank you for your feedback. We apologize for any lapse in communication and we hope we can speak with you directly. Please give us a call at (833) 239-9363 when you have a moment so we can address your concerns properly. Thank you and we look forward to speaking with you.
Unhappy new tenant Worried we made a mistake picking this place. Difficult to get the staff to respond. We’ve been here for a week and not off the a good start. I submit a maintenance request for some plumbing issues over a week ago and no response, can’t get a key to our mailbox and we can not get internet or cable hooked up. We were told Xfinity would be available 8/1/2021 and now they can not give us a date. No other internet/cable companies provide service at this location.
Business response:
We're sorry to hear that you didn't haven't had a great experience so far. Please call us at (833) 239-9363 or stop by the office to let us know more. We hope to resolve these issues as soon as possible!
Verified Renter Not happy with the apartment. I am looking to move. Can't reach anyone on the phone. When I do, they always lie like they're sending someone out that day and no one ever comes. Service is ridiculous and very sad.
Business response:
We are extremely sorry to hear about this and sorry to disappoint a resident. Please reach out to us at (833) 239-9363 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.
Verified Renter This is a terrible property to stay at. The work requests are completed on their time. They don't take the tenants into consideration and they enjoy taking their time to communicate. We have had many problems but they either have an attitude or the brush us off with false promises.
Business response:
Hello, thank you for taking the time to provide this feedback. We're disappointed you feel this way about our team. We strive for open and honest dialogue with our residents and apologize for any missed communication with you. Please stop by to speak to us directly so we can take care of these claims. We look forward to speaking with you soon.
Worst Mistake Of My Life!!!! These are worse apartments to ever live in!! I've lived in the apartments for about 2 years now. It started of great, but once they changed over to the current Leasing company, things went down hill pretty quickly. I have had a leak in my A/C unit for over a year now and it has yet to be fixed. They were supposed to order the necessary part to fix my unit and it has STILL NOT BEEN ORDERED. I have a child with respiratory health issues and NO A/C in my apartment. It's literally 90 plus degrees in ... read more
Business response:
Hello, thank you for sharing your experience. Because we can't determine who you are by your review alone, we ask that you reach out to us at (833) 239-9363 so we can discuss your concerns in more detail and do our due diligence to make sure we correct this for you.
Verified Renter This place is very unprofessional and not considerate of their tenants. My apartment flooded and they left us out in the cold to be homeless. I didnt heard from anyone in management until two days later and thats the only call I have received from them. No updates or havent tried to fix any of the damages the flood caused to the property.
Verified Renter Do Not Move Here! The management here is unacceptable and unprofessional, you most definitely dont get any support from the home office either. Ive sent 2 emails with no response
Frequently asked questions about The Luxe of Southaven
How is The Luxe of Southaven rated?
The Luxe of Southaven has a 3.7 star rating with 464 reviews.
When is The Luxe of Southaven open?
The Luxe of Southaven is open now. It will close at 4:00 p.m.