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The Luxe of Southaven
- Apartments
- Southaven, MS
About this business
Location details
5905 Airways Blvd, Southaven, MS, 38671, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | 12:00 p.m. to 4:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Verified Renter Sewage issues need to be fixed
Verified Renter Floors are peeling and I don’t like the roaches. I do like the way my apartment is design. I love the bathroom space. I don’t like the stoves and theirs no garbage disposal. I think they should have valet garbage also for the price of the community. Exercise room needs cleaning all the time. Staff is friendly ans hospitable.
Business response:
We’re glad to hear you appreciate the apartment design and the friendly service from our team. However, we’re sorry to learn about the issues with the floors, roaches, and other concerns you've mentioned. Your feedback is important, and we’re committed to making improvements. Please reach out to us at luxepropertymanager@beztak.com so we can address your concerns.
Verified Renter Management staff is horrible. Maintenance issues you have to contact the office multiple times for the issue to be resolved. No lights in some of the bridge-ways are safety issues. The trash all over the grounds is nasty.The apartments are large and spacious in a great area.
Verified Renter This complex is by far the worst I’ve never seen roaches, roach eggs and rats in an apartment before and to try and cover it up is insane. This complex is a very in humane living space. I would not recommend. I broke my lease less than 24 house from signing it once seeing all of these horrid things.
Lack of Communication You can call, email and everything. You can leave a message and ask them to call back an leave a voicemail they won’t even do that. You can email them they wont even email you back that includes the assistant manager. When trying to communicate with about any payments or anything you cant get ahold of no one in that office via email nor phone. A few members of the staff is nice and understanding.
Business response:
Your review is helpful to us as we are always looking for ways to improve. Although we are disappointed to learn that you're having a hard time reaching us, we'd like to make it up to you if you could please visit our office or email our regional manager at DBraden@beztak.com for any pressing matters. We look forward to connecting with you and improving your experience.
Office The office staff will not get back to you; you will have to pester to get any kind of answers. Additionally, when you do get those answers, they’re sarcastic and demeaning. If you do decide to rent here, do so knowing the office is no help.
Business response:
This is not the service you should expect from our team, and we are sorry to hear this is your impression of us. When you have a moment, please email our Property Manager at luxepropertymanager@beztak.com. Our team is here for you, and we are hopeful to restore your happiness as soon as possible. Thank you for your time and patience.
Verified Renter My experience with this complex has been terrible since the day we moved in. I should have walked away when the leasing agent insisted that I drive 6 hours to sign the lease. I’m not sure why she would not allow me to electronically sign like we did for all the lease renewals. Also, there was a problem with getting the internet and cable installed. It was months before Xfinity was available in our apartment. Also, couldn’t getting any repairs completed. The last straw was when the pipes froze during the Chris... read more
Business response:
We’re disappointed by your feedback. We’d appreciate the chance to go over your concerns and appropriate solutions so please contact us at luxeleasing@beztak.com/ 1 833-239-9363. We’re confident that we can turn your experience around, and we look forward to getting corrected.
Verified Renter I don't care!! The Luxe Apartments is a rip off and a joke. This property has holes that people can fall in. I have taking pictures and will send them to the new station and I will let them know that these people don't fix NOTHING!!!!!!
Business response:
Please contact our office at your earliest convenience. We look forward to connecting with you and addressing all of your concerns to your satisfaction.
Move into a box instead (I'm not joking) I wish I could leave zero stars. We lived in the Luxe from August of 2021-June of 2022. They never fixed anything. The pool was closed early and was not regularly cleaned and often had to shut down. There were roaches everywhere. We called everyday for weeks and were promised that a bug sprayer would come multiple times (they never came). Finally, we were on a month to month lease. When it came time for us move out, we informed the office. The week we were to move out, I called and re... read more
Business response:
We’re sorry that your experience did not meet your expectations. We’ll strive to do better. We would like the opportunity to talk and investigate your feedback further. Please reach out to the leasing office.
Frequently asked questions about The Luxe of Southaven
How is The Luxe of Southaven rated?
The Luxe of Southaven has a 3.7 star rating with 464 reviews.
When is The Luxe of Southaven open?
The Luxe of Southaven is open now. It will close at 4:00 p.m.