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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I commend Joel Martins and his staff for their prompt responsiveness, assistance and always getting things done. I have never had a problem with submitting a work request or 3rd vehicle parking permit the since I have owned my home here at the Summit@Serramonte. They are accurate with their inspections, and annual reports. When I requested insurance information for bank purposes, I received the required documents in an email within a few hours. Thank You to The Manor Association for all you do. Proud to be a homeowner in thi... read more
A huge thank you and shout out to Tiphanie Bradford a Client Services Agent at the Manor Association for her extremely prompt response in helping me get my mailbox lock fixed! She not only informed me that I was responsible for fixing the lock, but there was a locksmith, Steve's Lock & Key, that is very familiar with Lauriedale and has worked with the Association for many years. Steve was terrific; I would recommend him in a heartbeat. Thank you Tiphanie for responsive customer service that goes the extra mile. Kate H.
I have since learned she suggested the other party call the police on me. So instead of doing her actual job she's telling residents to call the police on each other. Absurd.
Ive been a Real Estate Broker for 29 years and counting, here in the Bay Area. I needed to call this company for some information, in order to put together an offer for my clients on one of the HOA' s that this company manages. I was shocked! Lisa Baer answered the phone and was SO awesome!! Trust me, I have had many moons of dealing with these companies and their employees. This experience was OUTSTANDING! *Manor Association, give her a raise and KEEP her at all costs. She went to great lengths to dig out some info for me. ... read more
Avoid at all costs. Unprofessional, disorganized and slow to serve the people paying their salaries.
Business response:
Hi Jan, Perhaps you can provide some additional information, so we can investigate your situation and offer assistance. My email address is brian@manorinc.com. Thank you.
Great experience with Betina Wood at Manor Inc. We rented out the clubhouse of our condo for my daughters birthday party and had to cancel last minute due to illness. Betina let us move our payment and deposit to another weekend and was so helpful and understanding during the whole process. The communication and responsiveness has been quick and professional every time I reach out with questions (which has been a lot!) Thanks Betina for being so nice and helpful! So glad we landed at a Manor Inc condo.
These people are quite literally useless. Won't respond to emails, calls, or pigeon mail. I'm sure all of their non 1-star review are paid for. Edit: Brian, incredible response time! Regarding your passive aggressive comment of sharing "useful information," if you would actually take the time to read my comment, you'll realize that the problem has to do with timely responses to calls and emails. Have you checked in with your staff how things have been going? What's been the plan to address the many unhappy clients, as is evi... read more
Business response:
Hello Jen K. - No, we don't pay Yelp for reviews and we have hundreds of 4-5 star reviews if you care to look for them. We are also not useless and would be happy to help provided you can share usefull information regarding your issue. Feel free to reach out to me directly.
Brian rectified the situation and provided the refund for the deposit. Thanks Brian. Leaving it at 3 stars because someone should never have to go to a review site to resolve a situation. Please ensure your staff have adequate training.
Business response:
Hello Kaye - Thank you for sending the additional inforamtion. I'm happy that we resolved the move out issue. Please let me know if you need anything further. Can you please message me with more information about your move so we can investigate the circumstances. We typically don't have staff assigned to a move nor do we have authority to withhold a deposit. We're happy to review the issues if you can provide information including the property address, names of people with whom you interacted, etc.
Our on-site HOA board had caused more problems then they have solved for us. Most recently, they falsely accused us of committing a crime. When told that it wasn't us and that we felt uncomfortable, the response from both the Manor and the HOA has been basically a shrug. They refuse to solve the theft problem, so they've resorted to accusing residents. The buck stops with no one.
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 877 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.