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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brian, Perhaps if you spent more time running your business instead of responding to yelp reviews unprofessionally and passive aggressively, you wouldnt have such a problem. As the owner of a company, you should listen to the customer's concerns rather than make excuses. Any respect I had left for you and the manor was immediately lost upon reading your responses on Yelp. Take accountability for the horrible quality service you and your employees are "providing" rather than making an excuse for every bad review. With respect... read more
Business response:
M.O. - thank you for critiquing my replies on Yelp. My response to those folks who find it necessary to belittle hardworking people is aggressive. I grew up in a world where people who had problems aired their differences respectfully and worked toward solutions. On the other hand, Yelp provides a place for people to hide behind a fake name and say whatever they feel without taking responsibility for what they spew into the public's ear. It's a disgraceful and sad commentary on social media. For example, in your first s... read more
Attempted to call in again and actually spoke to someone this time. They didn't call back nor resolve the situation. It's been over a month. I doubt it takes accounting this long to get back to someone. Watch...someone will respond and absolutely nothing will happen again!
Business response:
Surprise! Now that you know that we do respond, perhaps you could explain the problem and would be happy to look into your issue.
I just received the best Customer Service ever from Lily Li!!!!! She quickly understood the issue, gave me clear instructions on how to resolve the problem, and was super responsive!!
In February, 0.5% of our monthly HOA revenues became unaccounted for. Manor has thus far failed to provide any explanation or rectification.
Business response:
Damir - your comments don't merit a reply, but I can assure you that Manor is not corrupted, compromised or crooked. Perhaps next time you feel the need to carelessly slander people, you may want to include a few details so that someone may assist with solving a problem. Just a thought.
This is a shout out to manor association and GWC HOA. First of all to manor, thank you for taking my safety seriously when a break in was reported. It took ONLY 82 hours to notify the community. It's ironic that missing packages rate a flyer but a half naked man at my bedroom door doesn't. Emails sent to manor and board by 7:02 AM Monday. This only goes to prove you can write an email but you can't make them read it!
Kristin Amarillas has displayed extreme unprofessionalism in the Hastings Shore Lane community. People in the community are unhappy with her and please be warned that she has an unfriendly attitude. She doesn't do her job and does not take good care of the property. Please change our property manager.
Business response:
E.C. I'm sorry for your recent interaction with Kristin. Please let us know more about your situation and experience so we can assist you further and take the appropriate steps to correct the problem.
Catherine Estrella is a rockstar and truly helped me out getting the HOA documents and demand the same day I requested them. I didn't even have to beg. I truly appreciate Catherine's kindness. She got me out of getting in trouble with my agent (who was ranting from 1:00 to 4:59 pm) I really appreciate her going above and beyond the call of duty! Thank you so much!
Totally agree with Damir V. review. This association along with the board members have total disregard for their communities. They are non responsive and very curt and rude when you final get a hold of someone. Every single person is very unprofessional. Damir hit the head on the nail with the "triple-C". I know they won't care about this review, but it is good for others to know who this organization is and maybe they will reconsider buying or leasing from a Manor Association property.
Business response:
Steven S. - Please share the particular encounter with your association so we may try and assist you. Your review is absent any details and is generally an ineffective way to problem solve. Feel free to drop me an email at brian@manorinc.com or contact our customer service team at cs@manorinc.ocm.
Last summer I reached out to the Manor association 3 separate times without getting a response. When I finally was able to speak to someone, Peggy told me that I should speak to the new manager. I left the new manager Paul two messages, never to get a return call. Mind you now a month has gone by and every day I have to smell dog pee when I leave my place or even open my kitchen window. So I reached out again and spoke with Tiffany, who was very friendly and understanding. She agreed that tenants allowing their dogs to urina... read more
Business response:
D.S. - Thank you for the information and we certainly understand the frustration. Do you know the dog's owner? If so, have you spoken with them and asked them not to allow their dog to urinate in the walkway? Manor doesn't create or enforce the rules. Your association does both. You can bring the issue to the board of directors and, if you can identify the dog's owner, the association can pursue the matter. As far as cleaning the sidewalks, Manor takes direction from the board. If you care to provide your name and add... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 860 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.