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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very helpful and responsive. The escrow and accounting department helped put a rush on HOA docs that saved my transaction. Katherine was wonderful through the whole process.
Business response:
Hi John - thank you very much for the positive feedback. Our team sincerely appreciates the acknowledgment!
Our apartment building recently switched to Manor and I've had a similar incredibly negative experience to another reviewer regarding trying to obtain financial documents for a property refinancing. We started our refinancing process at the end of March. By end of May, it came time in the process that we needed HOA documents from Manor. First off, Manor requires you to PAY ABSURD FEES to request for ANY DOCUMENTS that we as homeowners have the rights to. We were shocked to find out that we had to pay at all in the midst of o... read more
So far I've had several interactions with the team at The Manor handling stuff like monthly statements, community garden and fixing lights (indoor as well as outdoor). Every time they have been very responsive and all requests or issues got addressed in a timely manner.
Business response:
Hello Raf - Thank you for the positive feedback. Our team appreciates hearing that their efforts are acknowledged!
I recently requested documents from the Manor Association in order to perform a review of my insurance coverage needs. I am particularly impressed with Maria Goins. She is very well-versed in understanding exactly what I needed, insurance disclosure and current bylaws and CC&Rs. I recall that the latter were supposed to have been amended in 2015. She immediately provided the requisite documents to me and confirmed the current status of them. Her prompt and informed response facilitated the process of reviewing my insurance n... read more
I worked closely with Catherine Estrella and Sandra Throne during a recent real estate transaction in which I represented the Seller of a condominium in Menlo Park managed by The Manor Association. In real estate sales, there seem to always be challenging moments; fortunately, Catherine and Sandra really stepped up to help. I found them to be exceedingly responsive, thorough, generous, and expeditious in their efforts. I highly recommend these two dedicated women and the Manor team.
Business response:
Hi Susan, Thank you for the positive positive review. Please let us know if we can assist you with any future transactions. Brian
This company is so unprofessional. One of the worst examples of a business ever. Unresponsive to my inquires. Poor management of the property that I live at. I am beginning to understand the definition of "slum lord". I continue to pay very high HOA dues every month and am NOT getting much in return. This company really deserves the term, DEPLORABLE.
Business response:
Joann C., I'm sorry that you had a negative experience with our team. I assure you we are not deplorable or "slum lords". We are a hard working and caring group of people committed to helping homeowner association members and residents. I would be happy to assist you. Please contact me directly at brian@manorinc.com.
Deserves a ZERO star if Yelp allows. When I called and emailed(no reply of course) Joe Senft to get financial statements so I could understand why HOA fee kept going up like crazy. the first thing he said was "why do you need that"??? A "good" gesture of violating residents' rights Joe. Not to mention the association basically does nothing at all.
Business response:
Kevin - I assume that you found the budget since I have not heard from you. Please let me know if I can assist further. Brian Kevin- I would be happy to review the budget with you and provide some insight into how the dues are spent. You receive a complete budget packet every year and, in most cases, the budget is available online. By the way, the board adopts the annual budget and determines how the dues are spent. The association does quite a lot including providing basic services such as insurance, utilities, landsca... read more
Another day Dealing with Manor HOA spoke to Freddy, it's obvious that Brian (ceo) Ask him to call me regarding billing. I am up to date with zero balance on HOA. They are now taking my payments and adding it towards a plumbing bill and telling me that I have not paid my HOA funds? Is this company real or are they just completely pathetic? I don't get it? What's wrong with these people seriously they can't get it together ? their billing department Is taking out my monthly assessment and to pay their plumbing bill? Really A... read more
Business response:
Dear Alison - First of all, shame on you! Our country is in crisis and a misguided Yelp review is the best you have to offer? Our people have been hunkered down working around the clock making sure that essential services continue for our clients. Pardon my tone, but perhaps instead of criticizing everyone, you should take a long look in the mirror. I couldn't help but notice that the majority of your "reviews" are equally flattering. As for your plumbing problem, it's not Manor that decides who is billed back for services. ... read more
The community manager Shannon is very mean to owners of the community. She only please board members. That's so pathetic. She earned money from you every month, but she doesn't respect you at all. We have been writing so many emails to her and called her so many times regarding issues in our community, but she just doesn't respond to you. When you said "okay, I'll file a complaint to your company ", she still didn't care about it.
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 841 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.