The Manor Association/Keystone Pacific Property Management

Siamack S. 

on Yelp

4 years ago

Catherine was extremely responsive in sending me a letter that was required for a refinance of my client who is a resident at a property managed by Manor. This is generally not normal in this business. thanks to manor and its great team. Appreicate you all very much. Sia Salimitari 

C C. 

on Yelp

4 years ago

Just moved into a Foster City condo and received great service from Joe Senft (email responses), Leslie Fonte (pool fob key) and Luis Chim (online portal login). 

Irene O. 

on Yelp

4 years ago

I spoke with Joe Senft about my key fob not working for the pool area on a 85 degree day. After voicing my frustration because it could "take an hour or 48 hours to fix after they were contacted". He told me to "shut my mouth" because I was upset when he told me they knew there was a problem but did not notify us. Then I was told two different stories that they didn't how many fobs were not working, to only a handful aren't and "that it was to bad and deal with it". He was not only unprofessional but has no drive to do his j... read more

L G. 

on Yelp

4 years ago

Leslie is very responsive to my request of reserving the club house. 

Lawrence C. 

on Yelp

4 years ago

Lost my pool key fob and Leslie Fonte was able to help with various questions including with the process to regain my lost key fob. My questions were answered clearly and rather quickly. I have had encounters with other association companies where questions and help requests go unanswered for a long time where I had to call back multiple times just to get a runaround. I do appreciate that this has not been the case with Leslie Fonte at ManorInc. 

flowr g. 

on Yelp

4 years ago

Excellent service and prompt response! I was looking to book the clubhouse for my son's birthday and they immediately responded with dates and agreement. Very responsive team there. 

Gary C. 

on Yelp

4 years ago

I've been dealing with this association for 32 years. Every time there is a problem they take weeks or months to handle it. Currently I am waiting for a key to a pool, I have called 9 times so far, I have received one phone call back from a woman who could not help me. Not much customer service for $470.00 a month. I have no idea why anyone would use this company, unfortunately I'm stuck because of the foster city townhouses unit two. If it was up to me I would fire this company and hire one of the many other company's who o... read more

Patrick W. 

on Yelp

5 years ago

The Manor Association is just like every other HoA horror story you've heard of. Recently my neighbor eported a leak in the in main water meter and the city of Redwood City sent out an agent from the water department to check up on it. They realized that it was leaking and had told us, cause we live closest to the water meter, to have the HoA send someone out to get it checked out and repaired. The plumber that stopped by said that the water meter pipe line was punctured by the roots of a tree, planted by the HOA, and is cau... read more

Cheryl S. 

on Yelp

5 years ago

I sent an email to Customer Service to report an outside light was out on our property and a safety concern. Christy Eiras responded immediately with the work order number she issued and the light was on when it started to get dark that night. Her quick response is much appreciated and we now have the necessary lighting to keep us safe. Thanks Christy!