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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brian , That's what you told me the last time we had an issue . BUT even though I tried at least a dozen times to meet with you ...you were never available . And twice you were a no-show ! Can we please meet on sight so I can show you what my concerns are all about ?
Business response:
11/10/2021 Mike, you are confusing me with someone else, but I would be happy to discuss whatever issues you want to address. Message me directly or send me an email with your contact info and we will schedule a time to connect. 11/09/2021 Mike, you may interpret the reply as you wish. My invitation stands to discuss the issues so you may better understand your association and Manor's role in it. Or, you may carry-on on social media. 11/09/2021 Mike V. - For the record, I am extremely proud of our team. Their dedicati... read more
Tried to reach them several times for new business but I never headed back from them?
Business response:
Very sorry that you had a difficult time reaching us. If you let me know how and when you attempted to reach us, I will investigate the problem.
Catherine was extremely responsive in sending me a letter that was required for a refinance of my client who is a resident at a property managed by Manor. This is generally not normal in this business. thanks to manor and its great team. Appreicate you all very much. Sia Salimitari
Just moved into a Foster City condo and received great service from Joe Senft (email responses), Leslie Fonte (pool fob key) and Luis Chim (online portal login).
I spoke with Joe Senft about my key fob not working for the pool area on a 85 degree day. After voicing my frustration because it could "take an hour or 48 hours to fix after they were contacted". He told me to "shut my mouth" because I was upset when he told me they knew there was a problem but did not notify us. Then I was told two different stories that they didn't how many fobs were not working, to only a handful aren't and "that it was to bad and deal with it". He was not only unprofessional but has no drive to do his j... read more
Leslie is very responsive to my request of reserving the club house.
Lost my pool key fob and Leslie Fonte was able to help with various questions including with the process to regain my lost key fob. My questions were answered clearly and rather quickly. I have had encounters with other association companies where questions and help requests go unanswered for a long time where I had to call back multiple times just to get a runaround. I do appreciate that this has not been the case with Leslie Fonte at ManorInc.
Excellent service and prompt response! I was looking to book the clubhouse for my son's birthday and they immediately responded with dates and agreement. Very responsive team there.
I've been dealing with this association for 32 years. Every time there is a problem they take weeks or months to handle it. Currently I am waiting for a key to a pool, I have called 9 times so far, I have received one phone call back from a woman who could not help me. Not much customer service for $470.00 a month. I have no idea why anyone would use this company, unfortunately I'm stuck because of the foster city townhouses unit two. If it was up to me I would fire this company and hire one of the many other company's who o... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 842 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open at 9:00 a.m.