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The Mattress Factory

4.9
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About this business

The Mattress Factory is complying with orders from the PA and NJ state governments for mandatory closure of non-essential businesses to prevent the spread of Coronavirus (COVID-19). While the government orders are in place, we have to temporarily close these locations for on-site shopping. Customers in these areas are encouraged to USE OUR WEBSITE OR CALL US for your bedding shopping and support needs. We will re-open these locations when the state governments approve the re-opening of non-essential business locations for pu... read more

Location details

4929 Cottman Ave, Philadelphia, PA, 19135, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.9477 reviews
5
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31 reviews have no rating
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Tania V.'s profile image
Tania V. 
on Birdeye

2 years ago

I purchased a therapeutic gel pillow top mattress from Mattress Factory, and I was completely satisfied with the customer service I received. From the services of the sales representative to the delivery personnels. The price I paid was fairly reasonable, and I got exactly what I was looking for. . 

Business response:

Thank you Tania for your support and for shopping small and local at Philadelphia's Hometown Family Mattress Chain. We will always be there for you in the future so feel free to reach out with any questions or needs. Enjoy your new mattress! Thanks, Chris Conway President The Family Owned Mattress Factory 

Sonora J.'s profile image
Sonora J. 
on Birdeye

2 years ago

The salesman was very knowledgeable about the mattresses, and explained it to me in detail. 

Business response:

Thank you Sonora. Please let us know if there is anything, we can do for you in the future. Have a great day and enjoy your new mattress! Sincerely, Chris Conway President The Mattress Factory 

Kevin R.'s profile image
Kevin R. 
on Birdeye

2 years ago

How can I explain my experience! Bernie was awesome! His customer service was beyond 5 stars!!! He made my buying experience top notch! He explained and took his time with me! He answered all of my questions and concerns. Going to refer all my family and friends! Thank you Bernie! 

Business response:

Hi Kevin, thank you for taking the time to write a review and share your experience. If you're happy with everything please tell your family and friends about us. Our best advertising has always been word of mouth. Have a great day and I hope you enjoy your new mattress for many years to come! Sincerely Chris Conway President The Family Owned Mattress Factory 

Carol K.'s profile image
Carol K. 
on Birdeye

2 years ago

The sales experience was good. No pressure. Pickup was quick and easy. 

Business response:

Hi Carol, thanks for taking the time to sharing your review with us. Enjoy your new mattress and have a great night!! Thanks, The Mattress Factory 

Kevin R.'s profile image
Kevin R. 
on Birdeye

2 years ago

Bernie was amazing!!! The customer service was excellent and exceptional! He made finding and choosing easy! Thank you Bernie!!!! 

Business response:

Thank you Kevin for your support and for shopping small and local at Philadelphia's Hometown Family Mattress Chain. We will always be there for you in the future so feel free to reach out with any questions or needs. Enjoy your new mattress! Thanks, Chris Conway President The Family Owned Mattress Factory 

Yolanda W.'s profile image
Yolanda W. 
on Birdeye

2 years ago

It was a wonderful experience. It's hard to decide right away which mattress you want but Bernie was patient and very helpful! 

Business response:

Thank you Yolanda. Please let us know if there is anything, we can do for you in the future. Have a great day and enjoy your new mattress! Sincerely, Chris Conway President The Mattress Factory 

Jessica H.'s profile image
Jessica H. 
on Birdeye

2 years ago

It was absolutely phenomenal! The delivery went super smooth and they were in and out! Bernie was an excellent salesman! Would definitely recommend family and friends to go there!! 

Business response:

Hi Jessica, thank you for taking the time to write a review and share your experience. If you're happy with everything please tell your family and friends about us. Our best advertising has always been word of mouth. Have a great day and I hope you enjoy your new mattress for many years to come! Sincerely Chris Conway President The Family Owned Mattress Factory 

Jessica H.'s profile image
Jessica H. 
on Birdeye

2 years ago

Did awesome quick delivery service was awesome 

Business response:

Hi Jessica, thanks for taking the time to sharing your review with us. Enjoy your new mattress and have a great night!! Thanks, The Mattress Factory 

Dan D.'s profile image
Dan D. 
on Birdeye

3 years ago

Bernie and Jeremy were super nice guys, extremely helpful in helping me pick out my new mattress. Thanks guys! 

Business response:

Thank you Dan for your support and for shopping small and local at Philadelphia's Hometown Family Mattress Chain. We will always be there for you in the future so feel free to reach out with any questions or needs. Enjoy your new mattress! Thanks, Chris Conway President The Family Owned Mattress Factory 

Frequently asked questions about The Mattress Factory

How is The Mattress Factory rated?

The Mattress Factory has a 4.9 star rating with 477 reviews. 

When is The Mattress Factory open?

The Mattress Factory is open now. It will close at 6:00 p.m.