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The Mustang Creek Estates of Flower Mound
- Assisted Living Facilities
- Flower Mound, TX
About this business
Location details
2500 College Pkwy, Flower Mound, TX, 75028, United States
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Choosing an assisted living or memory care community for a loved one is not easy. The first choice we made turned out to be a poor one. In every respect MCE stood out as the superior care facility. The facility itself is new, modern and clean. The room size is quite adequate and each room has individual heating and air conditioning units that are pretty quiet. The staff and management at MCE are responsive to individual needs and preferences and are very caring and attentive. The transition from living at home to moving into... read more
Business response:
Bob - thank you so much for sharing your experience. We know how difficult and emotional the decision to move a loved one into assisted living or memory care can be, and we’re truly honored that you chose MCE after your previous experience. It means a great deal to hear that our community, from the cleanliness and comfort of the house has met your expectations. Even more importantly, your kind words about our staff and management team are deeply appreciated. Providing responsive, attentive, and compassionate care — especiall... read more
I got to visit this morning and it was wonderful. The residents were around the breakfast table enjoying a hot meal on a cool wet spring morning. It was like home, a family. The care givers were attentive and taking such great care to make sure everyone had what they wanted and were content. I had prepared myself for what I might see when going into a secured memory care but for no reason. It was wonderful and the goodness continued as I walked through the house. I'm so pleased!
Business response:
Guy - we are so happy to hear how wonderful your experience was while visiting our Flower Mound campus! It is heartwarming to hear how much our residents were enjoying their meal and how attentive our caregivers were to each and every resident! We are proud of our home-like model and we appreciate your kind words about our campus. Thank you for sharing your experience!
My parents are residents at Mustang Creek in Flower Mound. The facility is new and beautifully decorated. The staff is very supportive and accommodating. They are knowledgeable about the changing needs of aging residents in assisted living and memory care.
Business response:
Kimberly - we appreciate the kind words about our staff! It is wonderful to hear how supportive they are to your parents. We are delighted to hear that you and your parents are enjoying your experience at our Flower Mound campus! If there is anything else we can do for you or your parents, please let us know!
Staff: So incredibly warm and thoughtful, dedicated. They see each resident as an individual and they have both the desire AND ability (time) to accommodate them individually. They go above and beyond expectations. The low ratio of residents to staff allows the staff to provide personalized care and my mom continues to rave about them after 2+ months. (She was resistant to going and we weren't sure how she would do.... The staff have won her heart!). I am very involved with mom there, and the staff welcome my involvement wit... read more
Business response:
Ann - thank you so much for sharing your kind words about our Flower Mound campus and staff! We are thrilled to hear our staff has gone above and beyond to provide such high-quality care to your mom. We are proud of our individual home-like model, that truly allows our staff to get to know each and every resident. We are happy to hear that our campus has been such a good fit for your mom and has allowed plenty of room for her to feel comfortable. We are honored to have the opportunity to have you and your mom apart of the Mu... read more
We moved my Aunt to Mustang Creek Estates the very first day they opened. We are so glad we did. Her progress has been amazing. At MCE she is doing more things for herself, she is more interactive, smiles more. She has high compliments for the food served. I have shared meals with her from time to time and I agree. Yum! I love seeing her smiling face and big blue eyes.Something I was missing at her last facility. The people here (administrators, staff, caregivers) are so helpful, loving and caring. They want the best for eac... read more
Business response:
Rhonda - thank you so much for such a kind review! We are so happy to hear what a positive impact our Flower Mound campus has been made to your Aunt and that it has allowed her to thrive! We are proud of our three home-cooked meals a day and thrilled to hear how much you Aunt enjoys them. We truly appreciate the kind words about our campus staff, we are so proud to hear how they have provided such high quality care. We could not be happier to have you and your family apart of our extended Mustang Creek family. We truly appre... read more
The management and staff demonstrate a genuine commitment to my Mothers well being and actively tend to her needs with compassion and dedication. I wholeheartedly recommend this exceptional facility.
Business response:
Lori - we truly appreciate the kind words about our leadership and staff on our Flower Mound campus! We always strive to provide the best possible care for our residents! Thank you so much for the recommendation, please let us know if there is anything else we can do for you or mom!
It's been a lot of adjustment especially when it comes to medications but they're very responsive to our feedback and they always try to solve problems in a timely manner. Overall experience has been good. We started my MIL in care plus (House B). [name removed] ran a tight ship. She was super kind and made sure to get my MIL more independent. Her staff were very caring. We moved my MIL to basic care (House D), we struggled till [name removed] started managing that house. She's been amazing. She's very caring and has been wo... read more
Business response:
Thank you for taking the time to share such detailed feedback about your mother-in-law’s experience. We’re grateful to hear that our team has been responsive to your feedback and committed to addressing concerns in a timely manner. It’s especially wonderful to hear your kind words about the team in both houses she resided in. We’re glad they have helped your mother-in-law become more comfortable, supported her independence, and made her transition to a new environment easier. We’ll continue working with the team to maintain ... read more
They were amazing. My Mom was only there for 3 days on hospice and they took such good care of us and her. The staff was super friendly. My only concern during our time there was the time it took to get someone to a room when the call button was pushed. It might not be the best place for someone with immediate care needs. The staff might be cooking or doing meds and won't be available right away.
Business response:
Thank you for sharing your experience with us. We’re so glad to hear that our team took such good care of your mom and your family during those three days, and that you found our staff friendly and supportive. We also truly appreciate your honest feedback regarding response times. We understand how important it is for families to feel that help is available when needed. Our team reviews our notification system daily to help ensure we are responding to residents’ needs as promptly and timely as possible. Thank you again for t... read more
My mom complains less at this facility than she did at the previous two memory care facilities where she lived, and that says a lot. While she still isn't consistently getting baths or help changing clothes as often as I'd like, the overall atmosphere has been much better for her. The facility is divided into seven houses, and residents are placed in the one that best fits their needs. Each house has only a few residents, which allows for a more personal environment. The caregivers are wonderful. Because the facility isn't o... read more
Business response:
Thank you so much for sharing your experience. We’re truly grateful to hear that your mom feels more comfortable here and that our caregivers have made such a positive difference. Creating a warm, personal environment where residents are treated with kindness, patience, and respect is very important to us. We also want to mention that we cook three home-cooked meals each day, using fresh ingredients that are delivered weekly. We’re always striving to make sure our residents feel cared for not only in their daily needs, but a... read more
Frequently asked questions about The Mustang Creek Estates of Flower Mound
How is The Mustang Creek Estates of Flower Mound rated?
The Mustang Creek Estates of Flower Mound has a 4.2 star rating with 73 reviews.
When is The Mustang Creek Estates of Flower Mound open?
The Mustang Creek Estates of Flower Mound is open now. It is open 24/7.