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The Mustang Creek Estates of Flower Mound
- Assisted Living Facilities
- Flower Mound, TX
About this business
Location details
2500 College Pkwy, Flower Mound, TX, 75028, United States
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We moved my Aunt to Mustang Creek Estates the very first day they opened. We are so glad we did. Her progress has been amazing. At MCE she is doing more things for herself, she is more interactive, smiles more. She has high compliments for the food served. I have shared meals with her from time to time and I agree. Yum! I love seeing her smiling face and big blue eyes.Something I was missing at her last facility. The people here (administrators, staff, caregivers) are so helpful, loving and caring. They want the best for eac... read more
Business response:
Rhonda - thank you so much for such a kind review! We are so happy to hear what a positive impact our Flower Mound campus has been made to your Aunt and that it has allowed her to thrive! We are proud of our three home-cooked meals a day and thrilled to hear how much you Aunt enjoys them. We truly appreciate the kind words about our campus staff, we are so proud to hear how they have provided such high quality care. We could not be happier to have you and your family apart of our extended Mustang Creek family. We truly appre... read more
The management and staff demonstrate a genuine commitment to my Mothers well being and actively tend to her needs with compassion and dedication. I wholeheartedly recommend this exceptional facility.
Business response:
Lori - we truly appreciate the kind words about our leadership and staff on our Flower Mound campus! We always strive to provide the best possible care for our residents! Thank you so much for the recommendation, please let us know if there is anything else we can do for you or mom!
They are having staffing problems so they cannot fulfill their commitments for the plan of care. I took my husband out after one month.
I write this review not wanting to, but I feel like I need to for the benefit of other potential customers. My brother and I entered into an agreement with Mustang Creek Estates (MCE) Assisted Living on [date removed], with the intent to move our 90-year-old father into assisted living immediately. We had challenges getting sign off for his release by the doctor, so we decided to wait and keep him at home for now. On [date removed] we cancelled the move in. We asked if there would be any chance of a refund, given the situati... read more
The good first: New construction; doors unlocked but alarm activated until code is put in the keypad by staff; kept fairly clean; trash emptied in a timely manner; plenty of food prepared. Bad: The staff was always friendly BUT most of them were new and inexperienced. We spoke with the director several times about our loved one NOT being checked on very often. Our loved one has never pushed the help button, even if she's wearing it. We told them more than once. We placed a camera in her room and saw she fell one night. She s... read more
Comments: Mustang Creek is incredibly responsive and communicative until you sign the contract. In addition to your move-in fee - you have to pay a 14-day additional fee if your loved one dies there otherwise you have to pay a 30-day move out fee. My father was literally catatonic for an entire at least one half day and the staff just ignored him - they wheeled him out and he just sat there. They had no idea he was on his last day until I called indicating that our visitors had been unable to "wake" him afternoon. Apparently... read more
Do not be fooled by the beautiful buildings, this place is terrible. I’ve spoken to other families and they are all in the process of pulling their loved ones out. Untrained staff, several major errors, completely lie when they tell you what they can provide. Avoid at all costs.
Business response:
John – our staff receives thorough training at the time of hire and participates in ongoing monthly training to stay current on our policies and best practices, ensuring the delivery of high-quality care. We are committed to honesty and transparency from the very first tour, ensuring families clearly understand the care and services we offer. This includes open, ongoing conversations about additional support options, such as hospice or home health, when they may benefit a resident. We always encourage our families to reach o... read more
We had a rough start. Medications were not available upon move in. Staff told us we had to administer Medications until their pharmacy provided the Medications. Communication is only done when the family approaches. Showers and toileting are not done as stated in the care plan. Showers 3 times a week and toileting every two hours. Activities not done as per the calendar. Staff do not appear to be adequately trained.
Frequently asked questions about The Mustang Creek Estates of Flower Mound
How is The Mustang Creek Estates of Flower Mound rated?
The Mustang Creek Estates of Flower Mound has a 4.1 star rating with 28 reviews.
When is The Mustang Creek Estates of Flower Mound open?
The Mustang Creek Estates of Flower Mound is open now. It is open 24/7.