.png)
This profile has been claimed by the business owner or representative.
The Mustang Creek Estates of Flower Mound
- Assisted Living Facilities
- Flower Mound, TX
About this business
Location details
2500 College Pkwy, Flower Mound, TX, 75028, United States
Get directions
Administration staff has been very helpful. Information from the caregiver staff is not very good. Lack of stimulating activities seem nonexistent in his building. I have never seen any posted activities being completed. Very important that he is very happy with the staff and his surroundings.
Business response:
We greatly appreciate your feedback and are pleased to hear that our administration staff has been very helpful and that your loved one is very happy with the staff and his surroundings. We strive to provide engaging, meaningful, and enjoyable activities with all of our residents. We carefully plan a wide variety of programs designed to meet diverse interests, abilities, and preferences. If there is anything else we can do for you, please let us know. Thank you for sharing your experience!
It's a tie, the staff facility are both a 10! Yes, we would recommend Mustang Creek Estates Flower Mound to other families based on the experience so far.
Business response:
Thank you so much for the amazing feedback! We’re especially grateful for your recommendation. Thank you for being part of our community and for allowing us to care for your loved one. We look forward to continuing to provide a 10/10 experience!
I do not recommend Mustang Creek Estates Flower Mound.
Business response:
We’re sorry to see such a strong statement without any details to understand the concern. Broad claims like this don’t provide a clear or accurate picture of the care and service we strive to deliver every day. Our team is committed to providing a supportive, high-quality environment for residents, and that commitment is reflected in the experiences of many families who trust us with their care. If there was a specific issue behind your review, we encourage you to reach out to us directly to discuss your experience in detail... read more
I liked Mustang Creek. Mom was only there six days, but it was long enough to know that the management and staff were terrific; always helpful and kind.
Business response:
Melissa - thank you for sharing your kind words about our management and staff. We're glad your mom felt welcomed during her stay.
We really wanted to like Mustang Creek but it has not lived up to our expectations. Our family member was not placed in the home we were shown. Mustang Creek does not have enough staff dedicated to each home. Although an 8:1 ratio may work for assisted living, it is not acceptable for memory care residents when those same 2 staff members are also prepping meals and supposedly cleaning, as well as providing meds. After meals, residents are taken to sit around in the TV area. This is a message I received from a family member: ... read more
Business response:
Thank you for taking the time to share your concerns. We take all feedback seriously and want to clarify a few important points for accuracy. At Mustang Creek Estates, resident safety, dignity, and individualized care are our top priorities. We work closely with residents, families, and healthcare providers to address changing needs, including care routines and medication adjustments, which were actively being reviewed during this resident’s stay. Our team members are trained to step in and maintain continuity of care. We al... read more
She likes everything except the food is bad (she says 3 out of ten and cold usually) and too many folks are non mobile/non interactive vegetables... Overall I'd say four out of five stars.
Business response:
Thank you for the feedback. We take food service very seriously, and we strive to have fresh, warm, three home-cooked meals a day for our residents to enjoy. We appreciate that she likes everything else about our facility. If there is anything else we can do for you or your loved one, please let us know!
Experience in block A has been stellar. Block B has been met with some difficulty in making sure bed sores didn't worsen and linens/diapers were regularly changed. Staff has been kind and engaged. Very helpful.
Business response:
Thank you for sharing your experience! The kind words about our team members mean so much to us and we are happy to hear how helpful they are. We truly appreciate the feedback and we can assure you we take it seriously. Thank you again for sharing your review, please let us know if there is anything we can do for you!
They are having staffing problems so they cannot fulfill their commitments for the plan of care. I took my husband out after one month.
I write this review not wanting to, but I feel like I need to for the benefit of other potential customers. My brother and I entered into an agreement with Mustang Creek Estates (MCE) Assisted Living on [date removed], with the intent to move our 90-year-old father into assisted living immediately. We had challenges getting sign off for his release by the doctor, so we decided to wait and keep him at home for now. On [date removed] we cancelled the move in. We asked if there would be any chance of a refund, given the situati... read more
Frequently asked questions about The Mustang Creek Estates of Flower Mound
How is The Mustang Creek Estates of Flower Mound rated?
The Mustang Creek Estates of Flower Mound has a 4.2 star rating with 61 reviews.
When is The Mustang Creek Estates of Flower Mound open?
The Mustang Creek Estates of Flower Mound is open now. It is open 24/7.