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The Mustang Creek Estates of Flower Mound
- Assisted Living Facilities
- Flower Mound, TX
About this business
Location details
2500 College Pkwy, Flower Mound, TX, 75028, United States
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Do not be fooled by the beautiful buildings, this place is terrible. I’ve spoken to other families and they are all in the process of pulling their loved ones out. Untrained staff, several major errors, completely lie when they tell you what they can provide. Avoid at all costs.
Business response:
John – our staff receives thorough training at the time of hire and participates in ongoing monthly training to stay current on our policies and best practices, ensuring the delivery of high-quality care. We are committed to honesty and transparency from the very first tour, ensuring families clearly understand the care and services we offer. This includes open, ongoing conversations about additional support options, such as hospice or home health, when they may benefit a resident. We always encourage our families to reach o... read more
We had a rough start. Medications were not available upon move in. Staff told us we had to administer Medications until their pharmacy provided the Medications. Communication is only done when the family approaches. Showers and toileting are not done as stated in the care plan. Showers 3 times a week and toileting every two hours. Activities not done as per the calendar. Staff do not appear to be adequately trained.
Frequently asked questions about The Mustang Creek Estates of Flower Mound
How is The Mustang Creek Estates of Flower Mound rated?
The Mustang Creek Estates of Flower Mound has a 4.2 star rating with 41 reviews.
When is The Mustang Creek Estates of Flower Mound open?
The Mustang Creek Estates of Flower Mound is open now. It is open 24/7.