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The Pet Ranch
- Pet Boarding
- Olathe, KS
About this business
Location details
12700 151 St., Olathe, KS, 66062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 12:00 p.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Don't take your dog here ever. Poor customer service. Zero communication. Out last visit was followed by a $250 vet bill because of the their negligence. Never. Again.
Business response:
Hi Julie. This is Annie and I was the one that worked with you to work through your concerns and our poor communication. I would love to chat more as I thought we ended on a good note and would like to learn more about your experience and what I could have done better to serve you? Please feel free to call or email at your convenience at 816.517.8644 or ann.runnion@nva.com. My goal is to understand and to learn from your experience so we don't make this same mistake again.
After 10 years I'm officially over them NEVER EVER ANSWERING THE PHONE! It's ridiculous! I mean they never answer the phone and then you wait 2 days to infinity for a returned call after you leave a message. It's so embarrassingly easy! I'm sorry we loved you guys but we're breaking up! It's not us, it's you... NEVER ANSWERING THE PHONE! Cheers and thanks for the years! - Kevin (the dog)
I wanted to like this place. I was excited to have my two dogs board here because it is a huge place and our dogs can board together in the same stall. After boarding them for ten days I picked them up. Neither one had a bath, which they claimed was included. One of the blankets was completely shredded by our dog which they never do at home. Our 80 pound dog was about 50 pounds and looked horrible. He had diarrhea for a week, waking us up through the night to go out. You could tell they had tightened his collar about an inch... read more
Business response:
Hello there. I want to be able to dig into this but with the name and information given, I cannot verify this to any recent visits (as in, no one named Sarah or with the last initial of S with two dogs matching that description or length of stay). I would like to address that we have strict policies in place for pets when they are in our care in regard to food and keep track of all dietary sheets during their stay with us (we contact owners within the first 3 meals if they are having issues eating and have done things like g... read more
Absolutely horrible! I set boarding for my puppy up over email. I received confirmation and drop off instructions. On the day we are leaving town we show up to drop off our puppy and I am told they don't have the reservation. After showing the attendant the email confirmation I had, he blamed it on a bad coworker and said he would "figure it out" and took our puppy inside. I reserved and paid for a 6 x 12 run for our dog. When I picked him up he was covered nearly head to toe with urine and feces. Even his leash was ... read more
We have used the Pet Ranch several times over many years. Recently we have noticed customer service has been nothing short of a train wreck. They absolutely never answer the phone when calling during open hours and it is about 50/50 they return a message you leave. We were supposed to have our dogs bathed prior to leaving for their latest visit and not only were they not bathed the attendant lied about it and said they could still bath them but we would have to wait to pick up. Without answering the phone you can never recei... read more
Business response:
Good morning. Thank you for alerting us to the issues you have seen and I apologize that we have not met your expectations of us. Customer service is a high priority for us so I apologize that we didn't meet the mark. I won't try and make excuses for missed calls or anything being missed as that would be on us but I can't check into the issue without knowing your or the pets names. If you wouldn't mind sending that over to me so I can check into what has happened during your recent stay and I will be in touch with a resoluti... read more
Please note this review is regarding overnight boarding only. I boarded my dogs at The Pet Ranch for five nights. The price is reasonable and I did like that I could have my dogs sleep together. I also appreciate that they allow you to bring items for your pets like blankets and toys. I requested updates on my dogs during their stay. After three days of hearing nothing I began reaching out and had to ask multiple times for updates before being told "they're super cute and doing fine" which is wonderful but not much of an u... read more
Business response:
We are currently in the process to research and address these claims and will be in touch soon about your experience with us.
Really wanted to take our dog there...couple things to note. System was down and didn't call until day 3. All they had was bigger rooms at $60 a night and would not honor a smaller room rate when who knows if they actually had something but system was down?? Person seemed rude and not customer service oriented so I'm glad this shined through...who knows how they would have treated our dog.
The reason why I give this place a one is due to their business practice integrity. I got a quote to get my dog bathed for $40 due to his breed and hair. When I dropped him off for his appointment, they told me when I could pick him up and confirmed the $40 price quote. When I came to pick him up at the time they told me, they said they weren't done and told me to comeback in an hour. When I finally got him, they told me that his bath was going to be $85 and not the original $40 they quoted. Even the manager came out and sai... read more
these people are all about money. when I could never get my dog in on short notice, they enticed me to pay $500 with the idea I would get preferential booking and top of waiting list plus discounts on boarding. like a fool I paid and nothing changed; no better with booking and no discounts. They were not nice on the phone when I called the other day. "we aren't interested in helping you...." ; I asked them to help with boarding two of my dogs side by side. a few months ago my dog caught some sort of illness there and h... read more
Frequently asked questions about The Pet Ranch
How is The Pet Ranch rated?
The Pet Ranch has a 4.1 star rating with 392 reviews.
When is The Pet Ranch open?
The Pet Ranch is closed now. It will open tomorrow at 7:00 a.m.