The Pet Ranch

Brian H. 

on Yelp

5 years ago

Absolutely horrible! I set boarding for my puppy up over email. I received confirmation and drop off instructions. On the day we are leaving town we show up to drop off our puppy and I am told they don't have the reservation. After showing the attendant the email confirmation I had, he blamed it on a bad coworker and said he would "figure it out" and took our puppy inside. I reserved and paid for a 6 x 12 run for our dog. When I picked him up he was covered nearly head to toe with urine and feces. Even his leash was ... read more

hudlow2112 .. 

on Yelp

6 years ago

We have used the Pet Ranch several times over many years. Recently we have noticed customer service has been nothing short of a train wreck. They absolutely never answer the phone when calling during open hours and it is about 50/50 they return a message you leave. We were supposed to have our dogs bathed prior to leaving for their latest visit and not only were they not bathed the attendant lied about it and said they could still bath them but we would have to wait to pick up. Without answering the phone you can never recei... read more

Laurel E. 

on Yelp

6 years ago

Please note this review is regarding overnight boarding only. I boarded my dogs at The Pet Ranch for five nights. The price is reasonable and I did like that I could have my dogs sleep together. I also appreciate that they allow you to bring items for your pets like blankets and toys. I requested updates on my dogs during their stay. After three days of hearing nothing I began reaching out and had to ask multiple times for updates before being told "they're super cute and doing fine" which is wonderful but not much of an u... read more

Steve S. 

on Yelp

6 years ago

Really wanted to take our dog there...couple things to note. System was down and didn't call until day 3. All they had was bigger rooms at $60 a night and would not honor a smaller room rate when who knows if they actually had something but system was down?? Person seemed rude and not customer service oriented so I'm glad this shined through...who knows how they would have treated our dog. 

Micah C. 

on Yelp

8 years ago

The reason why I give this place a one is due to their business practice integrity. I got a quote to get my dog bathed for $40 due to his breed and hair. When I dropped him off for his appointment, they told me when I could pick him up and confirmed the $40 price quote. When I came to pick him up at the time they told me, they said they weren't done and told me to comeback in an hour. When I finally got him, they told me that his bath was going to be $85 and not the original $40 they quoted. Even the manager came out and sai... read more

Dan S. 

on Yelp

9 years ago

these people are all about money. when I could never get my dog in on short notice, they enticed me to pay $500 with the idea I would get preferential booking and top of waiting list plus discounts on boarding. like a fool I paid and nothing changed; no better with booking and no discounts. They were not nice on the phone when I called the other day. "we aren't interested in helping you...." ; I asked them to help with boarding two of my dogs side by side. a few months ago my dog caught some sort of illness there and h... read more

Sophia T. 

on Yelp

10 years ago

We've used Pet Ranch twice now since we've moved back to the Kansas City area. The grooming services are great and our fur kids seem to enjoy being able to play as much as they do, but both times our younger dog has come home with kennel cough. Both dogs are vaccinated for everything but it's not 100% protection. This time it's much worse than last. We'll probably go elsewhere next time. It's not worth having a miserably sick dog and a vet bill each time we pick them up. 

Angela C. 

on Yelp

10 years ago

We're the pet parents to 3 English Bulldogs. We don't leave town very often partly because I dread leaving my 3 "fur babies" and I'm the type who calls in to check on them when I am gone. We have used The Pet Ranch on 4-5 occasions. 3 of these were several years ago and my dogs got kennel cough so I didn't go back. (Side note: dogs can get kennel cough even if they are vaxed). However, this year we had several trips planned. I was driving by and they have huge horse paddocks and honestly I don't know what I'm thinking bu... read more

Helen H. 

on Yelp

11 years ago

The Pet Ranch came recommended by my vet. I have been very happy with the boarding facilities at Pet Smart and have used them for the past six years. But I went with my vets' advice since he services The Pet Ranch and my dog has had an on-going issue with his tail. I have no problem with the facility. My issue is with the way I was treated by the staff and the vet. I had grabbed a set of credit card checks to pay my bills as I was leaving the house. I had several sets of them all expiring at different times. I was dis... read more