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The Pet Ranch
- Pet Boarding
- Olathe, KS
About this business
Location details
12700 151 St., Olathe, KS, 66062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 6:00 p.m. | |
| Tue | 07:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 6:00 p.m. | |
| Thu | 07:00 a.m. to 6:00 p.m. | |
| Fri | 07:00 a.m. to 6:00 p.m. | |
| Sat | 12:00 p.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Not a good place. Not understanding of dogs that are new to the kennel setting. Very unkind
Business response:
Hi Jonnie. This is the general manager of The Pet Ranch. We are unable to find your account or which dog you are speaking of. We have a very structured method of introducing dogs into play groups and we have a staff with very extensive knowledge of canine behavior and needs. Can you please reach out to me about your experience so we can discuss this further? Please email us at info@petranchkc.com. Thank you!
my pup went for a test day for doggy daycare, which is an activity we have done before elsewhere and has been great...just looking for the right fit for us for what is offered and location. staff reported noticing a limp halfway through the full day our dog attended that had not been present earlier on, and told us this at pickup time at the very end of the business day. we were not notified of any issues throughout the day, and the solution was instead to separate our dog from the rest of the group. I would have immediate... read more
We have used Pet Ranch for years. At the beginning it was amazing. Our dogs loved it. The owners knew our dogs by name when they came in. They have recently sold and the quality has dropped off. They do not communicate in a timely manner. It might take them 12+hrs to return a call or text. THEY NEVER ANSWER THE PHONE! Like never! ! When your animal is sick this is not acceptable. Because of this lack of communication we had to cancel our stay and scramble for other accommodations or risk cancelling our vacation.
We have taken our 2 dogs to Pet Ranch for over 7 years for grooming & occasional boarding. They were top notch until the last 3 weeks. Their groomer moved out of town earlier this year & I assumed the new groomer would be taking over the clientele. I called 3 weeks ago to schedule appointments. I left a message with the front desk for the groomer. No one called. I left a voicemail 2 weeks ago, no one called. I finally got ahold of someone this week, but was told the groomer wasn't accepting new clients. New? We've b... read more
Don't take your dog here ever. Poor customer service. Zero communication. Out last visit was followed by a $250 vet bill because of the their negligence. Never. Again.
Business response:
Hi Julie. This is Annie and I was the one that worked with you to work through your concerns and our poor communication. I would love to chat more as I thought we ended on a good note and would like to learn more about your experience and what I could have done better to serve you? Please feel free to call or email at your convenience at 816.517.8644 or ann.runnion@nva.com. My goal is to understand and to learn from your experience so we don't make this same mistake again.
After 10 years I'm officially over them NEVER EVER ANSWERING THE PHONE! It's ridiculous! I mean they never answer the phone and then you wait 2 days to infinity for a returned call after you leave a message. It's so embarrassingly easy! I'm sorry we loved you guys but we're breaking up! It's not us, it's you... NEVER ANSWERING THE PHONE! Cheers and thanks for the years! - Kevin (the dog)
I wanted to like this place. I was excited to have my two dogs board here because it is a huge place and our dogs can board together in the same stall. After boarding them for ten days I picked them up. Neither one had a bath, which they claimed was included. One of the blankets was completely shredded by our dog which they never do at home. Our 80 pound dog was about 50 pounds and looked horrible. He had diarrhea for a week, waking us up through the night to go out. You could tell they had tightened his collar about an inch... read more
Business response:
Hello there. I want to be able to dig into this but with the name and information given, I cannot verify this to any recent visits (as in, no one named Sarah or with the last initial of S with two dogs matching that description or length of stay). I would like to address that we have strict policies in place for pets when they are in our care in regard to food and keep track of all dietary sheets during their stay with us (we contact owners within the first 3 meals if they are having issues eating and have done things like g... read more
Absolutely horrible! I set boarding for my puppy up over email. I received confirmation and drop off instructions. On the day we are leaving town we show up to drop off our puppy and I am told they don't have the reservation. After showing the attendant the email confirmation I had, he blamed it on a bad coworker and said he would "figure it out" and took our puppy inside. I reserved and paid for a 6 x 12 run for our dog. When I picked him up he was covered nearly head to toe with urine and feces. Even his leash was ... read more
We have used the Pet Ranch several times over many years. Recently we have noticed customer service has been nothing short of a train wreck. They absolutely never answer the phone when calling during open hours and it is about 50/50 they return a message you leave. We were supposed to have our dogs bathed prior to leaving for their latest visit and not only were they not bathed the attendant lied about it and said they could still bath them but we would have to wait to pick up. Without answering the phone you can never recei... read more
Business response:
Good morning. Thank you for alerting us to the issues you have seen and I apologize that we have not met your expectations of us. Customer service is a high priority for us so I apologize that we didn't meet the mark. I won't try and make excuses for missed calls or anything being missed as that would be on us but I can't check into the issue without knowing your or the pets names. If you wouldn't mind sending that over to me so I can check into what has happened during your recent stay and I will be in touch with a resoluti... read more
Frequently asked questions about The Pet Ranch
How is The Pet Ranch rated?
The Pet Ranch has a 4.2 star rating with 365 reviews.
When is The Pet Ranch open?
The Pet Ranch is closed now. It will open tomorrow at 12:00 p.m.