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The Pet Ranch
- Pet Boarding
- Olathe, KS
About this business
Location details
12700 151 St., Olathe, KS, 66062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 12:00 p.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We boarded our healthy one year old dog at The Pet Ranch on July 18 while our family was on vacation. She became critically ill during her stay and died on July 26 after my parents picked her up and took her to an emergency veterinarian. The timeline is a major reason for our concerns: * July 25: According to information the manager later provided to the emergency veterinarian, Linda began having soft stool. We were not notified then. * July 26, approximately 6:45 a.m.: Linda vomited. We were not notified at that time. *... read more
I had a very disappointing experience with The Pet Ranch, largely due to poor communication and unprofessional management. I spoke directly with their GM, Blaine, and from the start, the conversation felt combative rather than solution-oriented. My main concern was the complete lack of communication around policy changes and updates regarding my pet. Instead of addressing this, Blaine dismissed it by saying it's "hard to communicate with over 10,000 people." That response alone was alarming. Sending a simple email or postin... read more
Business response:
Apologies for any inconvenience. We value your feedback and will address the issues raised. Thank you for sharing your concerns.
Under staffed and poor management. Staff constantly changing and poor communication.
Business response:
We take your feedback seriously as we are always looking to improve upon our services. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from. Please contact us directly if you'd like to discuss your experience.
Terrible place!!! Avoid at all costs! They are understaffed and overwhelmed. And mixed up the food and medicine we needed given. There is a new manager that took over that argues over any complaint. Avoid!
Business response:
We take your feedback seriously as we are always looking to improve upon our services. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from.
We have used Pet Ranch before, but it's been a few years. We just took our boys there for a day visit and they came home and drank a whole bunch of water, like they had been without all day. They told us our boys had some anxiety and nervousness and when they went in with other dogs, they acted shy and standoffish. For a first time evaluation and daycare, you would think the staff would know how to introduce dogs to others in a fashion that would make them comfortable. I mean how are dogs suppose to react with they aren'... read more
Business response:
Hi Jeff. I tried calling you on Aug 2 and left a voicemail. Thank you so much for sharing your experience. I am the new General Manager and we have many changes and improvements coming to The Pet Ranch. I would love the opportunity to discuss more in detail your experience and how we can assure you our expectations have also not been met. Thank You! Blane Francis
Not a good place. Not understanding of dogs that are new to the kennel setting. Very unkind
Business response:
Hi Jonnie. This is the general manager of The Pet Ranch. We are unable to find your account or which dog you are speaking of. We have a very structured method of introducing dogs into play groups and we have a staff with very extensive knowledge of canine behavior and needs. Can you please reach out to me about your experience so we can discuss this further? Please email us at info@petranchkc.com. Thank you!
my pup went for a test day for doggy daycare, which is an activity we have done before elsewhere and has been great...just looking for the right fit for us for what is offered and location. staff reported noticing a limp halfway through the full day our dog attended that had not been present earlier on, and told us this at pickup time at the very end of the business day. we were not notified of any issues throughout the day, and the solution was instead to separate our dog from the rest of the group. I would have immediate... read more
We have used Pet Ranch for years. At the beginning it was amazing. Our dogs loved it. The owners knew our dogs by name when they came in. They have recently sold and the quality has dropped off. They do not communicate in a timely manner. It might take them 12+hrs to return a call or text. THEY NEVER ANSWER THE PHONE! Like never! ! When your animal is sick this is not acceptable. Because of this lack of communication we had to cancel our stay and scramble for other accommodations or risk cancelling our vacation.
We have taken our 2 dogs to Pet Ranch for over 7 years for grooming & occasional boarding. They were top notch until the last 3 weeks. Their groomer moved out of town earlier this year & I assumed the new groomer would be taking over the clientele. I called 3 weeks ago to schedule appointments. I left a message with the front desk for the groomer. No one called. I left a voicemail 2 weeks ago, no one called. I finally got ahold of someone this week, but was told the groomer wasn't accepting new clients. New? We've b... read more
Frequently asked questions about The Pet Ranch
How is The Pet Ranch rated?
The Pet Ranch has a 4.1 star rating with 392 reviews.
When is The Pet Ranch open?
The Pet Ranch is closed now. It will open tomorrow at 7:00 a.m.