The Ridge at Sterling

Anonymous 

on AplaceForMom

10 years ago

There has been an extreme turnover in staff since my parent has been there, and they have been very slow to replace vacant positions. No activities coordinator for many months. Staff is not as responsive as they used to be, and the cleaning of individual rooms has gone downhill. Communication with family members is also not consistent. I would not recommend this facility. 

Margaret Stevens 

on AplaceForMom

11 years ago

Be very careful when choosing for your loved one. Once in facility they are usually afraid to move and make change. We went to facility every day, we installed cameras, we wrote letters, we meet with staff and management and to no avail. The staff was not trained properly. The staff was cruel at times, the staff made fun of the elderly and the management was not interested in making things better. They were afraid of the staff. I keep records for over two years and the facility just got worst. There was staff that saw what w... read more

Anonymous 

on AplaceForMom

11 years ago

smelled of vomit and urine throughout; despite having an appt with the director, I ended up only touring with the receptionist who couldn't answer most of my questions. Activities director position was vacant, so all the residents were simply in their rooms doing nothing.