The Ridge at Sterling

Anonymous 

on AplaceForMom

9 years ago

We were not happy with my mother's care when she stayed at their attached rehab facility (on the same property, different name). Rehab was excellent, but unfortunately, the way the certified nursing assistants handled her and her fears means we'll never trust a Brookdale establishment ever again. One or two CNAs made her stay a living nightmare, and even after complaining, and empty promises it would never happen again, they were repeatedly assigned to her, resulting in night terrors and a visible decline in her mental stabi... read more

Jenn 

on AplaceForMom

10 years ago

Hello everyone PLEASE READ MY REVIEW. In this place Everyone seems to be nice. Except the SERVERS they are always complaining about the residents they will treat your loved ones they will scream at them, and talk bud things about them. 

MTM Daughter 

on AplaceForMom

10 years ago

I have been involved in many decisions for skilled care facilities for loved ones. I have worked in many care facilities as well as served on my local Ombudsman committee to investigate senior facilities. Going into this facility, we thought it was the best decision for my mother as a decision was made quickly upon her release from skilled care rehabilitation for a surgically repaired broken femur. This is the case for most families when loved ones cannot return home after a traumatic health event. The room was spacious and... read more

Anonymous 

on AplaceForMom

11 years ago

There has been an extreme turnover in staff since my parent has been there, and they have been very slow to replace vacant positions. No activities coordinator for many months. Staff is not as responsive as they used to be, and the cleaning of individual rooms has gone downhill. Communication with family members is also not consistent. I would not recommend this facility. 

Margaret Stevens 

on AplaceForMom

11 years ago

Be very careful when choosing for your loved one. Once in facility they are usually afraid to move and make change. We went to facility every day, we installed cameras, we wrote letters, we meet with staff and management and to no avail. The staff was not trained properly. The staff was cruel at times, the staff made fun of the elderly and the management was not interested in making things better. They were afraid of the staff. I keep records for over two years and the facility just got worst. There was staff that saw what w... read more

Anonymous 

on AplaceForMom

12 years ago

smelled of vomit and urine throughout; despite having an appt with the director, I ended up only touring with the receptionist who couldn't answer most of my questions. Activities director position was vacant, so all the residents were simply in their rooms doing nothing.