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The Ridge at Sterling
- Assisted Living Facilities
- Sterling, VA
About this business
Location details
46555 Leesburg Pike, Sterling, VA, 20164, United States
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They were very nice, a little further out than what I wanted but the lady I met with was very nice they also offered furniture too
Business response:
Hi Chris, thank you so much for your positive comments about Pacifica Senior Living Sterling!
Excellent information and tour.
Business response:
A Place For Mom Customer, thank you for your kind words and this wonderful review!
Liked it very much. 60-70 residents. Provides more transportation. Has Sunday Catholic service on site. On site visits from chiropractor, podiatrist and other doctors. Beautiful foyer, lots of activities.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Sterling. Thank you again, we hope that you have a wonderful day.
At present, there is a lot of staff turnover at Pacifica, even replacements leaving in just 2-3 weeks. Specific services paid for are not consistently performed, even after I politely chase after them about it.
Business response:
We encourage residents and family members to communicate needs and preferences immediately in our collaborative effort to provide the best care and experience possible; however, if there is a change of care needs in advance of any scheduled care reviews, please reach out to the respective director immediately so we can adjust any relevant fees.
We moved my loved one out about 6 months ago. There were two instances where they failed to respond to my dad's beeper request during a health emergency. There is no accountability and no follow up. No peace of mind for family.
Business response:
We apologize that your dad’s experience is not what we all had hoped. We are providing this information as context so that others reading this may understand what happened and why it will not happen in the future. This was during a time when the community phone systems were dropping and disconnecting calls. This system has been completely replaced. Secondly, our pendant alerts (beeper) were on back-order, and we were using a back-up “pendant system” which has now also been fixed. At the time, we addressed the issue by giving... read more
This used to be Atria Sterling it has now been bought out by Pacifica and during that transition process the business side of things were pretty confusing and difficult. Trying to make decisions for our loved one regarding finances and scheduled was difficult, but that has all now been settled. The place itself is fine, the community has always looked nice and kept clean. During the pandemic the meals and dining were restricted, breakfast and lunch were served in the rooms and dinner was served in the dining room and residen... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (703) 896-9590. We hope to hear from you to resolve this matter.
I would check other places. I had a bad experience and I thought the issue was handled unprofessionally.
Business response:
Anonymous, we really appreciate your feedback!
My father was in the facility for 2 months. There is something shady going on here and I'm requesting an investigation of their practices.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (703) 896-9590. We hope to hear from you to resolve this matter.
We were not happy with my mother's care when she stayed at their attached rehab facility (on the same property, different name). Rehab was excellent, but unfortunately, the way the certified nursing assistants handled her and her fears means we'll never trust a Brookdale establishment ever again. One or two CNAs made her stay a living nightmare, and even after complaining, and empty promises it would never happen again, they were repeatedly assigned to her, resulting in night terrors and a visible decline in her mental stabi... read more
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (703) 896-9590 to speak with our Executive Director about your recent experience.
Frequently asked questions about The Ridge at Sterling
How is The Ridge at Sterling rated?
The Ridge at Sterling has a 4.3 star rating with 127 reviews.
When is The Ridge at Sterling open?
The Ridge at Sterling is open now. It is open 24/7.