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The Ridge at Sterling
- Assisted Living Facilities
- Sterling, VA
About this business
Location details
46555 Leesburg Pike, Sterling, VA, 20164, United States
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We would rate them as a five in all the categories except Quality of Care. The specific concern under quality of care has only to do with medication management. It has been a lot of work on the families and to get everything straight and worked out and still issues. Continue to come up she is paying for that additional service. There was a hire of a new resident services Director and she has been very communicative and we've been trying to work through the issues.
Business response:
Thank you for caring enough to tell us of your concerns. Medications management can be an issue when a resident moves into a community and we may not have all the information or if a resident’s PCP is outside of our network. Right now, with the new Resident Services Director, we feel that our staffing is appropriate and stable so that these hiccups will not be a problem. It takes a village to care for the most vulnerable so we are grateful to the families who are involved with us. Please feel free to keep the executive direc... read more
Let me just start off by me saying the staff here is great very welcoming, very polite, and when come to explaining the way of living here at Pacifica would be wonderful i can see they answer all our questions and show all the good perks of living here,like a movie room game room a study room also where assistance living and independent living are together make me feel where everyone is treated the same this is the place I will put my uncle to live out his life he will be close to family and we can visit just about anytime w... read more
Business response:
Hi Therese Moore, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Sterling.
[name removed] was absolutely wonderful to work with in getting our loved one set up before, during and after. Based on the experience we have had so far we would recommend Pacifica Senior Living Sterling to other families looking into a community for their loved one.
Business response:
Thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Sterling, we always strive for top-quality service and are glad we could provide it for you.
Pacifica Senior Living provides a level of living space and assistive services that is unique in our community. Friendly staff and residents make the transition from independent to assisted living less frightening.
Business response:
Ed G, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Sterling!
The management team hasn't been responsive to the family's communication and follow up has been a struggle. There is a good value for what you get for the money. The food seems to be delivered cold, they could use more options, and my loved one doesn't care for the meals, other than breakfast. The community is able to provide some light housekeeping, and laundry for linens and this is a scaled pricing.
Business response:
For those who plan to tour our community, we would like to clarify that this review doesn’t accurately reflect our services and amenities. We do not have scaled pricing for laundry and housekeeping services. Dining for our Assisted Living residents is table service and not delivered. We would prefer that dietary preferences be communicated to our staff rather than a resident miss a meal. And, we are happy to announce that our central phone system will be replaced and upgraded within the next month for an overall improvement ... read more
Our initial experience was great. The move in was smooth, the staff were wonderful and the grounds are beautiful. It has been quite adequate for our loved ones needs. There has been a change in ownership in the last couple of years and that is starting to trickle down. They are more strict on the budget and cutting peoples hours. It is an amazing value for those looking for a lower budget.
Business response:
Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Sterling. We hope you have a great day!
My experience with Pacifica was amazing. I cannot believe that we found a place of such exceptional quality at a reasonable price point. [name removed] went well above what was expected - at all times!
Business response:
Meg G, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Pleasant, welcomed.
Business response:
We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Sterling. Thank you for taking the time to leave us a positive review, we hope that you have a wonderful day!
My friend is very happy with the level of care she receives. I felt comfortable going away on vacation for 2 weeks leaving her there. They kept me informed while I was away by email. They are very friendly. I am really happy. It's a full residence location for a person who needs services.
Business response:
Your wonderful feedback and rating mean a lot to us at Pacifica Senior Living Sterling. Thank you for sharing this positive review about our community! We look forward to your next visit!
Frequently asked questions about The Ridge at Sterling
How is The Ridge at Sterling rated?
The Ridge at Sterling has a 4.3 star rating with 125 reviews.
When is The Ridge at Sterling open?
The Ridge at Sterling is open now. It is open 24/7.